Phantom 3 Advanced Video Lag
1111 3 2016-10-14
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moisesedid
lvl.2
Flight distance : 1273399 ft
Mexico
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I am experiencing Video Transmission Lag on my P3A, it is a few seconds (2-5 sec), haven´t been able to fix it.  Apparently it´s an issue with the Gimbal Board on the Advanced going nuts after the 1.9 firmware update on some aircraft.

My camera and everything else is in perfect working order, haven´t crashed or anything.


I am being told to replace the Gimbal Board (from a crashed drone before going to the expense to buy a new gimbal).

Does anybody have any ideas about this?
Where to get the gimbal board? Can DJI help by sending a new gimbal board?

Thanks!


2016-10-14
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DJI-Thor
Administrator
Flight distance : 13602 ft
Online

Have you tried downgrading your drone? If it's with the firmware, you can solve the issue that way.

Can DJI help by sending a new gimbal board?

Sorry, I'm afraid not, you need to mail it to our California repair center
2016-10-15
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moisesedid
lvl.2
Flight distance : 1273399 ft
Mexico
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Yes I downgraded to 1.8 but didn't help.
Actually I'm in Mexico City and I sent it to the service center here.
They are very knowledgeable but couldn't help that is why I'm looking for the Gimbal Board so they can help me replace it.
2016-10-15
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DJI Natalia
Administrator
Flight distance : 318 ft

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moisesedid Posted at 2016-10-15 21:18
Yes I downgraded to 1.8 but didn't help.
Actually I'm in Mexico City and I sent it to the service c ...

May I know have you contacted our tech support at support.us@dji.com for help? It needs to be sent in if it cannot be fixed in the local service center.
2016-10-16
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