Richis
lvl.1
Flight distance : 24925 ft
United Kingdom
Offline
|
Just got to live chat this morning. You have to talk to them for 30 min just to get the answer that they don't deliver combo...
Rytis
hi
Shiimy
Hi!Welcome to DJI online store.My name is Shiimy. Glad to help you today.
Rytis
please confirm that DJI is not following their word and not delivering by FCFS rule?
Shiimy
We are pleased to let you know we’ve begun shipping the first batch of Mavic Pro preorders .
Please check online for updates on your order status.
Meanwhile, we have received many preorders since the launch date, so we may not be able to fulfill all preorders for the moment. You have our sincere apology for this.
We are working round the clock to get the Mavic Pro in your hands. We would appreciate your patience.
We thank you for showing such enthusiasm for our technology and look forward to having you flying as soon as possible.
Rytis
i placed my mavic pro order on 27th
Shiimy
thank you very much
we are working hard on it , the first batch already arranged
Rytis
and people who ordered on 28th already receiving
theirs
so please explain how first come first serve rule works
?
Shiimy
oh we only ship out it by ordering sequence but some customer have the priority shipping code
Rytis
what code?
no one on forum mentioned ay code
just regular people
and it's plenty of them
it looks like combo pack is not delivering and only mavic on its own
Shiimy
sorry for the inconvenience cuased , we are working hard to ship out it as soon as we can
Rytis
this sentence is nothing
please explain why DJI is not following their word
?
Shiimy
we have ship out it from the mid of Oct by ordering sequence
Rytis
why people who ordered 2 days after my order already receiving the product and i'm not
you know that you are lying. only yesterday DJI announced that they start shipping yesterday
Shiimy
do they have pripirty shipping code
Rytis
no
Shiimy
may I know the order number I will check it
Rytis
04411*******
that's my order number
Shiimy
got it ,thank you for your new order , please kindly wait for a short time your order can be ship out soon once we have warehouse
Rytis
what? new order? this order was placed on 27th of last month
i was told that my order is no.139 when i spoke to adviser
Shiimy
I mean your order04411******* is your own new order for Mavic
Rytis
it looks like you can't see my question
I am asking why people who ordered 2 days after me already have tracking numbers and i don't
?
Shiimy
are they in UK ?
Rytis
yes
Shiimy
may I know the order number of that customer , we will forward it to our manager and check it
Rytis
People don't give their order numbers
Ordered: 2016-09-27 19:32 (UTC)
Product: Mavic Pro (just drone)
Website: DJI Store
Location: UK
21.10.2016 = SHIPPED
that's from forum
so this is the one just before my order
Shiimy
sorry with the order number we cannot make sure if that information is true
Rytis
there are screen shots
of order page
i saw it on forum yesterday
Shiimy
I see you have bought the fly combo and the first batch quantit is the mavic pro only , we are waiting the fly combo at this moment , we will get it soon ,please kindly wait for a short time
Rytis
ok. Thank You |
|