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31316 49 2016-10-23
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fansc2b9a3e6
New

United States
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Where can I download a manual,for the Dji go app? I would like to learn how to use the app. To its full potential.
2017-1-2
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fans796107e4
New

South Africa
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Please help  I just spent more than two hours on a 2 chat conversation and still my problem is in resolved. They said I need to get hold of dji care I've sent a number of mails but just no response at all. I've tried to call but was on hold for 25 mins (@$12 per min) and the line dropped
2017-1-12
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DJI-Thor
Administrator
Flight distance : 13602 ft
Offline

fans796107e4 Posted at 2017-1-12 14:19
Please help  I just spent more than two hours on a 2 chat conversation and still my problem is in resolved. They said I need to get hold of dji care I've sent a number of mails but just no response at all. I've tried to call but was on hold for 25 mins (@$12 per min) and the line dropped

Hi, what' your email? The email you used to contact dji care
2017-1-12
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patcheduppiece
lvl.1
United States
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Phantom Master Posted at 2016-11-27 16:33
Enough excuses and lies!  We aren't talking about your repair service or warranty service or anything like that.  WE ARE TALKING ABOUT AFTER-SALES SUPPORT.  There is none. The chat feature is a useless joke.  They can't even access your account!!??  What is wrong with DJI?  They blatantly LIE about the shipping times, and when you try to contact them regarding your order, NOBODY can answer your question.  They only tell you to "EMAIL CUSTOMER SERVICE".  The email is absolutely useless. They NEVER reply, and they never directly answer your question about when your item (that has already been charged to your credit card) will be shipping out.  They lie about inventory and they deliberately avoid answering questions about any after-sales issues.

I'm sick of seeing DJI's replies to complaints.  They make no effort to help you or answer your question, they just object to your opinion (which is based on fact) and make excuses.  That is an insult to the customers.  

I would be curious to hear the results.
2017-3-9
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djiuser_eVdVR7F
New

Maldives
Offline

Hi I have mavic pro now I flying 15 or 20 times. That's new mavic. When I was flying it showing warning massage one massage is (motor current error check your propeller and flying with caution and another massage is motor idling propellers  loose or missing from left arm prop was touching front obstical sensor area why it's happening like that?. Plz tell me what to do?. My mail is usmanaareef@gmail.com my mobile number is +9609791888.
2017-7-7
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djiuser_KFJ3ZIPPdigz
lvl.2
Flight distance : 102621 ft
Australia
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Phantom Master Posted at 2016-11-27 16:33
Enough excuses and lies!  We aren't talking about your repair service or warranty service or anything like that.  WE ARE TALKING ABOUT AFTER-SALES SUPPORT.  There is none. The chat feature is a useless joke.  They can't even access your account!!??  What is wrong with DJI?  They blatantly LIE about the shipping times, and when you try to contact them regarding your order, NOBODY can answer your question.  They only tell you to "EMAIL CUSTOMER SERVICE".  The email is absolutely useless. They NEVER reply, and they never directly answer your question about when your item (that has already been charged to your credit card) will be shipping out.  They lie about inventory and they deliberately avoid answering questions about any after-sales issues.

I'm sick of seeing DJI's replies to complaints.  They make no effort to help you or answer your question, they just object to your opinion (which is based on fact) and make excuses.  That is an insult to the customers.  

Please do so. Having really bad experience of them not taking responsibility of their fault. Always say user misoperation while i have clear evidence showing it is firmware issue that lead to the crash. I will support you if you lodge the law suit.
2018-3-1
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fans74de724b
New

India
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Hi need help my dji spark crashed and gimbal broken and motors are working but drone is misbehaving while flying and I have valid dji refresh pack,I got gift from my uncle from Uk now I am staying in India. So what is the procedure of getting repaired.?
2018-4-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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fans74de724b Posted at 2018-4-25 05:50
Hi need help my dji spark crashed and gimbal broken and motors are working but drone is misbehaving while flying and I have valid dji refresh pack,I got gift from my uncle from Uk now I am staying in India. So what is the procedure of getting repaired.?

I am sorry for your crash. As for the repairing procedure, firstly, is the DJI Care Refresh also the UK version? If so, you need to send the drone back to the EU official repair center for service. Please kindly contact our support for further help. http://www.dji.com/support
2018-4-25
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Parameswar Sahoo
New

India
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I think you should attach good focusing system as DSLR camera by using double camera with dji osmo pocket as the new smartphones are coming with double camera with high quality video.

       Thank you
2019-8-21
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Parameswar Sahoo
New

India
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Please sir update osmo pocket with wide angle lense and DSLR like video. That will satisfy all the users
2019-8-23
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