DJI Go app crashing
3224 23 2016-10-24
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Axiom
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I'm on a Nexus 6p with Android 7.0 Nougat. Upon flight, the app crashes almost every time. Anyone else experiencing this?  I tried restarting the phone and it seem to help a little but still crashes. After the first crash and restarting of the app, it consistently continues crashing.
2016-10-24
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DJI-Ken
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Here is a list of the DJI recommended devices. I see the Google Nexus 7 but 2nd generation.
Can you try a different device too.
Also, do you have USB debugging on, all other apps closed, does airplane mode make any difference?
2016-10-24
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Axiom
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DJI-Ken Posted at 2016-10-24 22:09
Here is a list of the DJI recommended devices. I see the Google Nexus 7 but 2nd generation.
Can you  ...

Nexus 7 is a tablet. I'll try with debug mode off and airplane mode.
2016-10-24
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DJI-Ken
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Axiom Posted at 2016-10-25 10:20
Nexus 7 is a tablet. I'll try with debug mode off and airplane mode.

And which aircraft?
You can also go into the HD settings and manually turn down the bitrate to see if that helps.
2016-10-24
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No Man's Drone
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In that case, Samsung S7/ Edge is not looking good. I'll trade mine for an iPhone 7 Plus and be done with it.
2016-10-24
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DJI-Ken
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No Man's Drone Posted at 2016-10-25 11:02
In that case, Samsung S7/ Edge is not looking good. I'll trade mine for an iPhone 7 Plus and be done ...

I know the iPhone7 works really well with the GO app.
2016-10-24
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Axiom
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DJI-Ken Posted at 2016-10-24 22:24
And which aircraft?
You can also go into the HD settings and manually turn down the bitrate to see ...

The Mavic. I'll try reducing the bit rate.
2016-10-25
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Mayoo
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There is an app update posted today for Android.  Please update
2016-10-25
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DJI-Ken
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Mayoo Posted at 2016-10-25 21:20
There is an app update posted today for Android.  Please update

Correct, part of the updates states "Fixed occasional crashes when using low resolution tablets"
2016-10-25
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bigglyguy
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It's a Nexus problem... you know, Google.

The people that make Android...  /S
2016-10-25
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YFcmtn8I2OqP
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Having the same issue with my Mavic and my Nexus 6P.
2016-10-25
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DJI-Ken
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YFcmtn8I2OqP Posted at 2016-10-26 01:11
Having the same issue with my Mavic and my Nexus 6P.

Dod you update the GO app to 3.0.1 that just came out this morning ?
2016-10-25
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YFcmtn8I2OqP
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DJI-Ken Posted at 2016-10-26 01:38
Dod you update the GO app to 3.0.1 that just came out this morning ?

Yes. I also just uninstalled the app, rebooted my phone, and reinstalled it.

Seems to be working better, though it still crashed on me the first time I enabled activetrack.
2016-10-25
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70challenger
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YFcmtn8I2OqP Posted at 2016-10-25 10:11
Having the same issue with my Mavic and my Nexus 6P.

I really dont want to get a new phone but may have too, I have Nexus 6P also.
2016-10-25
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DJI-Ken
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YFcmtn8I2OqP Posted at 2016-10-26 01:51
Yes. I also just uninstalled the app, rebooted my phone, and reinstalled it.

Seems to be working  ...

Can you try a different device,
Also check the RAM on your phone, the GO app uses a lot of processing power.The webgage does say that it needs at least a 7 ll
2016-10-25
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DJI-Ken
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70challenger Posted at 2016-10-26 01:55
I really dont want to get a new phone but may have too, I have Nexus 6P also.

Here are the recommended devices.

iOS Version v3.0.1.
Requires iOS 8.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus,iPod touch 6,iPad Pro, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, and iPad mini 4 Wi-Fi + Cellular. This app is optimized for iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus.
Android Version v3.0.1.
Requires Android 4.1.2 or later.Compatible with Samsung tabs 705c, Samsung S6, Samsung S5, Samsung NOTE4, Samsung NOTE3, Google Nexus 9, Google Nexus 7 II, Ascend Mate7, Huawei P8 Max, Huawei Mate 8, Nubia Z7 mini, Sony Xperia Z3, MI 3, MI PAD, Smartisan T1
2016-10-25
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Ange1walk
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I'm using a Samsung Galaxy S6 edge, it works perfectly (Tested it on a P4)
2016-10-25
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70challenger
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DJI-Ken Posted at 2016-10-25 11:03
Here are the recommended devices.

iOS Version v3.0.1.

Thanks, I do have an ipad mini to borrow.
2016-10-25
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DJI-Ken
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Ange1walk Posted at 2016-10-26 02:04
I'm using a Samsung Galaxy S6 edge, it works perfectly (Tested it on a P4)

Correct, the S6 is on the DJI GO device list. I have the same (non edge) and the app works perfectly.
2016-10-25
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DJI-Ken
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70challenger Posted at 2016-10-26 02:13
Thanks, I do have an ipad mini to borrow.

Great, it needs at least a Mini2.
2016-10-25
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stealle
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Sorry for the hijack... I need some forum help. DJI-Ken, will you please go to this thread and read my post (last one in the thread). Then feel free to delete this post.
http://forum.dji.com/thread-475-14-1.html
2016-10-25
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Mayoo
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70challenger Posted at 2016-10-25 13:55
I really dont want to get a new phone but may have too, I have Nexus 6P also.

Nexus 6p with Active Track had issues with OSMO Mobile as well .. It was fixed but some times now occasional crashes ..
2016-10-25
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No Man's Drone
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I flew the Mavic until low battery warning prompted me using Samsung S7 Edge. No reboots. I didabled fast cable and wireless charging though as recommended by fellow forum member. I also tried active track. No reboots so far.
2016-10-25
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Axiom
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No app crashes to report for my last few flights. I think the last update might have fixed it.  I also freed up some space on my phone which may have helped.
2016-11-1
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