fans6863c569
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DJI stole my Remote Controller
I purchased my Mavic Pro earlier this year, as I was taking drone lessons with Dart Drones, I crashed my Mavic. I went online to start the process of sending it back for repair, as I have purchased Care Refresh.
the problem was with that black plastic behind the gimble holding it in place. On DJI's website for care refresh, I read that I have to send my RC along with the Aircraft for diagnosis. And in another part of the website, it said that one should not send the RC because DJI is not responsible for it if loss.
So I called DJI, spoke with a rep, and he told me that I need to send my RC with the defective aircraft for diagnosis (as mentioned on DJI's webpage. So I did send them both, the RC and Aircraft, as recommended by DJI's rep.
upon returning my package, to my surprise, I saw they sent me JUST THE AIRCRAFT! I was confused. so I looked everywhere home to see it I did not send the RC. the RC was not home. so I called DJI, they gave me the run around for almost 1 month to tell me that I did not send the RC and that they will not replace my lost RC.
Here I am, after spending almost $ 2,000 (fly more combo, Dart Drone Lessons, 3rd party accessories and bag) on a drone that is just going to be sitting here on my shelf.
I know I could use my phone as RC, but that is not the point.
I am disappointed in DJI and how they handled this. and what got me upset is for them to tell me that I did not send the RC and making me feel like I am trying to pull a fast one on them.
SHAME on you DJI.
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