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Sounds like a screw is loose inside my Mavic?
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5804 58 2016-10-25
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N3VO
lvl.2

United States
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I havent used it yet, but I noticed a rattling noise on the inside, should this be of a concern? sounds like a screw or something is loose on the inside, Anyone else with a Mavic have this? Maybe its normal? I dont think its the gimbal or camera either.
Video Below of noise

http://sendvid.com/uy757706


Thanks for the help!





2016-10-25
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anneperry123
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2016-10-25
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Ange1walk
lvl.4
Flight distance : 30305 ft
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Damn ;( i think that doesn't sound good.
2016-10-25
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Mad_Angler1
Captain
Flight distance : 2741657 ft
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man that sucks, sorry that really needs to be looked at, likely just a stray screw, shame it wont come through the front grill.
2016-10-25
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N3VO
lvl.2

United States
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I spoke with DJI and they said to return it, unfortunately the wait for repair is more than two weeks, so I am just going to have it refunded. Well atleast I had it for a few hours hahah
2016-10-25
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R&L Aerial
Captain
Flight distance : 298100 ft
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This is encouraging
2016-10-25
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Jake Phantom 3
Second Officer
Flight distance : 2639747 ft
United States
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N3VO, Sounds like you have the same luck as me. Spend a lot of money and in turn get a defect.
2016-10-25
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Dirty Bird
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N3VO Posted at 2016-10-26 04:25
I spoke with DJI and they said to return it, unfortunately the wait for repair is more than two week ...

If you are mechanically inclined I would carefully open it to see if it just a lose or extra screw.  You have a year warranty & it's a long wait to wait for an exchange.
2016-10-25
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Tahoe Ed
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Can you unfold the arms and remove the gimbal lock.  Take the battery out and check to make sure that there is nothing inside the battery housing.  Also remove the props and make sure that they are firmly attached to the craft.  Let us know what you find.
2016-10-25
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N3VO
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Tahoe Ed Posted at 2016-10-25 16:37
Can you unfold the arms and remove the gimbal lock.  Take the battery out and check to make sure tha ...

Update! So I did that, and with the gimbal cover off, I tilted it and actually heard ( I think whatever it was drop out and hit the table) looking for the piece currently but theres a rug below, so this could be awhile! I am assuming it fell through the little vent holes behind the gimbal?  I am checking to see if the noise is gone and so far I cant get it to happen anymore, do you think flight would be okay now?
2016-10-25
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Lepus
lvl.4

Canada
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Dirty Bird Posted at 2016-10-26 04:35
If you are mechanically inclined I would carefully open it to see if it just a lose or extra screw. ...

I would not recommend opening up any product (ie undoing a screw), usually that voids the warranty right then and there.
2016-10-25
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N3VO
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United States
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After digging around the rug I found the little screw, what do you guys think? will the Mavic be fine without this screw inside?

2016-10-25
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classicalle
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N3VO Posted at 2016-10-25 17:12
After digging around the rug I found the little screw, what do you guys think? will the Mavic be fin ...

What could have happened is during assembling them the assembler could have dropped the screw, but got another screw to screw in.
2016-10-25
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skyrider420
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2016-10-25
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Lepus
lvl.4

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Did you order the DJI Care Refresh.  Wonder if your unit will get replaced right away or you have to wait?
2016-10-25
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skyrider420
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2016-10-25
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RU-X
lvl.2
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United States
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...I wish I could tell you that mine also sounds that way and might be normal......but mine doesn't. =(
2016-10-25
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Virgil Cameron
Captain
Flight distance : 22320 ft
Netherlands
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N3VO Posted at 2016-10-25 22:25
I spoke with DJI and they said to return it, unfortunately the wait for repair is more than two week ...

this is really sad
2016-10-25
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Virgil Cameron
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Netherlands
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N3VO Posted at 2016-10-25 23:12
After digging around the rug I found the little screw, what do you guys think? will the Mavic be fin ...

i think it will be fine, it wont allah akbar into anything without that little guy i guess
2016-10-25
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Nees
Second Officer
Flight distance : 80988 ft
Belgium
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You got screwed. I just had to...
2016-10-25
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rtazz17
lvl.2

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Does anyone read through the thread?He got the screw out..All is good..
2016-10-25
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N3VO
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rtazz17 Posted at 2016-10-25 18:21
Does anyone read through the thread?He got the screw out..All is good..

Yes the screw fell out, just wondering now if that screw was of any importance
2016-10-25
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quanthonytrang
First Officer
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Australia
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Sweet. I say more weight reduction!!! You will get 2 extra minutes of flight time!!!
2016-10-25
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JudgeRoyBean
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I think quite a few members of this forum "have a screw loose" but that's just my opinion....
2016-10-25
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Travelling Dron
lvl.3
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damn that would make my stomach twist especially after this disaster of a wait
2016-10-25
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CabinPete
lvl.4
Flight distance : 98 ft
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Best I can tell is the screw has patchlock (blue material on threads) that does not appear to have been disturbed. Possibly an extra that they might have dropped inside and they installed another.

Best to wait and see what tech support has to say before exploring the internals, as noted, it can void the warranty.
2016-10-25
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Tahoe Ed
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If he opens the Mavic that will void his warranty.  We do not recommend that.  If there is a flight issue then send it in.  You have documented the issue.  
2016-10-25
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stealle
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CabinPete Posted at 2016-10-25 19:33
Best I can tell is the screw has patchlock (blue material on threads) that does not appear to have b ...

Fly it. It'll be fine.
2016-10-25
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CabinPete
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Flight distance : 98 ft
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Tahoe Ed Posted at 2016-10-25 19:51
If he opens the Mavic that will void his warranty.  We do not recommend that.  If there is a flight  ...

Think that "issue" could possibly cause damage?

DJI OK with your recommendation?
2016-10-25
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CabinPete
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Flight distance : 98 ft
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stealle Posted at 2016-10-25 19:52
Fly it. It'll be fine.

If not will you send him payment to reimburse?

This is an amazing forum.
2016-10-25
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pdbim25eeT7h
Second Officer
Flight distance : 749413 ft
Australia
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Nees Posted at 2016-10-26 06:11
You got screwed.  I just had to...

Those sort of comments are just going to "rattle" him
2016-10-25
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mattrinehart5
lvl.2

United States
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Look around the outside where it would go. I doubt its internal for that fact that it came out.
2016-10-25
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N3VO
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mattrinehart5 Posted at 2016-10-25 21:28
Look around the outside where it would go. I doubt its internal for that fact that it came out.

it came out of the vents behind the lens as soon as I took the gimbal shield off and titled and shook it gently it fell out, it was definitely in the drone before that.
2016-10-25
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N3VO
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Mad_Angler1 Posted at 2016-10-25 16:16
man that sucks, sorry that really needs to be looked at, likely just a stray screw, shame it wont co ...

Funny that you posted that, because it did!
2016-10-25
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2000vadasz2
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N3VO Posted at 2016-10-26 05:12
After digging around the rug I found the little screw, what do you guys think? will the Mavic be fin ...

i think that it should not be a big problem. most things in the drone have several screws to hold them down and this might not be a big problem. do a couple careful test flights and if there are no problems i suggest to continue using it but if the slightest change happens that is not supposed to happen, immediately suggest returning it.
2016-10-25
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2000vadasz2
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classicalle@gma Posted at 2016-10-26 05:15
What could have happened is during assembling them the assembler could have dropped the screw, but ...

that maybe very likely what happened. also with so many part everywhere he might have picked up to many and dropped one. you just never know...
2016-10-25
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2000vadasz2
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Nees Posted at 2016-10-26 06:11
You got screwed.  I just had to...

lol. i was wanting to say that so bad but then i noticed you said that
2016-10-25
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mdgavin2
lvl.1

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The fact that it has 242 threadlocker (or the Chinese equivalent) tells me it was never installed and was likely dropped just prior to the assembler grabbing another.
2016-10-25
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baychilla
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anneperry123 Posted at 2016-10-25 12:39
Gosh that sucks   DJI's quality control may not be great after rushing to get these early birds ou ...

And this is why we end up not being able to have nice things.  People end up gaming the system.
2016-10-25
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anneperry123
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2016-10-26
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