rocco12475
lvl.3
Offline
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Guess you didn't read my whole message...
They don't reply to my email I send to them 6 days ago now. They quick to take my cash but extremely slow at letting me know any real info about when I will get what I paid for. I can understand high demand since I am a business owner but I also know as a business owner not having good communication with your customers is recipe for disaster no matter how good the product.
I don't mind waiting but I mind not knowing anything about when I should expect to see my order!
Maybe you should relay this message to upper management since this is how 99% of their customers are feeling right now.
If they said, we have an issue producing batteries, fine no problem! Give me idea when they are expected and I wait!
If they said, we have some technical issue with a percentage of the drones being produced and we need more time to deliver a flawless product, no problem I wait!
If they said, we can only produce 50 a day and we have 1000's of orders. No problem I wait!
If they said ANYTHING that wasn't just a vague statement that isn't saying anything I would be fine and just wait!
This is my first time ordering a product from DJI. I think DJI makes good products. I think in the end everyone will be happy. I think people should chill for the most part and let DJI work out doing what they do best, make drones! So far though my experience hasn't been the greatest but that is mostly because I want my drone already!
At the very least, I want to have some guess if not a real date range of when I could maybe expect to see it ship out.
Not so much to ask I don't think.... I am pretty sure DJI knows the numbers of how many units have been orders, how many can be products daily and how many until mine sends out.
Sounds pretty simple to me! |
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