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Osmo Mobile active track problem
372169 372169 2016-10-30
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robert
lvl.1

United States
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When I try to use Active Track and draw the tracking box, I receive an error stating, "Active Track is not available in this mode".  What mode is it talking about?  Ive tried about every setting.
2016-10-30
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Ey1990
lvl.2
Hong Kong
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as far as i know, active track is not available in portrait mode
2016-10-30
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DJI-Thor
Administrator
Flight distance : 13602 ft
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2# is correct. What phone are you using?
2016-10-31
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fans7d749732
New

Ireland
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I have the same problem. It works again for a while if I close the app (fully kill the app) and start again. It mostly crashes when I try to record with active track though. Samsung Galaxy S7 Edge.
2016-11-2
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eduardoinouebr
New

Brazil
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I am  having the same problem. After upgrade to the latest firmware version, Active Track stopped working

My DJI Oslo Mobile is running firmware 1.2.0.40 and My Phone is a Samsung Galaxy Note 4 with Android 6.0.1

I try using Scene Mode
- Walk
- Sport

My Phone orientation is landscape.

Same result "Active Track is not supported in this mode"

What I already did:
Configuration --> General --> Others --> Reset Fresh Guide --> Reset
Configuration --> Gimbal --> General --> Reset Gimbal --> Reset
Unpair and pair again the phone Bluetooth connection

Any Hints?
2016-11-14
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DJI-Thor
Administrator
Flight distance : 13602 ft
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eduardoinouebr Posted at 2016-11-15 05:58
I am  having the same problem. After upgrade to the latest firmware version, Active Track stopped wo ...

Hi, please try the new DJI Go  3.1.0, and see if it helps
2016-11-14
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Kyhl
lvl.1

Singapore
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I have already updated my phone and app. Facing the same issue. I even reset my phone. No change

Please help (note 5)

2016-11-15
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fansd7a18c12
lvl.1

Australia
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I've had the Osmo Mobile for two days. Worked beautifully. Since an update on the app on the afternoon of 15.11.2016, the Active-Track doesn't work. Initially it was saying "Not available in this mode". Since reinstalling, the drag box doesn't pick anything up. This is clearly a software issue as opposed to hardware. Really hope they sort this out immediately.
2016-11-15
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YCSU
lvl.1

Taiwan
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I am in exactly the same situation. After I updated DJI GO to the newest version (3.1.0), Active-Track  stops working as described above. My phone is LG G4.
2016-11-15
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fansd7a18c12
lvl.1

Australia
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YCSU Posted at 2016-11-16 09:05
I am in exactly the same situation. After I updated DJI GO to the newest version (3.1.0), Active-Tra ...

In a sad way, it's comforting to know that others have experienced the same since yesterday's update. I use a Samsung S6. I was considering returning the product for a refund but perhaps I'll wait for a fix.
2016-11-15
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j.mosom
lvl.2

Australia
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Stopped working for me too. Galaxy S6 edge.
2016-11-15
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FatherGoat
lvl.1

United States
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Another one checking in.  Prior to the update active track worked fine - post update I just draw a little white box and it never begins actually tracking anything.  Definitely a software issue.
2016-11-15
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chasiu75
lvl.4
Flight distance : 154885 ft
United States
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I came here to post the same issue. Active track does not work after update. No errors just does not work.
2016-11-15
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MattN
lvl.2
Flight distance : 104495 ft
United States
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I'm having the exact same issue. Just got my Osmo mobile today and start playing with everything on it, it's working great, but when I try to use active track no matter which camera I use, Front facing selfie or main back camera I get active track is not available in this mode. I'm on a Samsung galaxy note 5 with the latest DJI go app and latest android software..
2016-11-15
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DJI-Thor
Administrator
Flight distance : 13602 ft
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YCSU Posted at 2016-11-15 20:05
I am in exactly the same situation. After I updated DJI GO to the newest version (3.1.0), Active-Tra ...

Sorry about it, I'll report this issue.

Please https://apkpure.com/dji-go/dji.pilot download a previous version of DJI Go app here
2016-11-16
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YoungJD2k17
lvl.1

Saudi Arabia
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Same issue active track not working doesnt pick up anything when i drag the white box. I updated DJI GO to the newest version (3.1.0), DJI Osmo Mobile is currently running firmware 1.2.0.40 and My Phone is a Sony Xperia Z5 Premuim Dual with Android 6.0.1 (latest).
Also may I request to improve some features on Sony Xperia Z5 Premuim Dual like App Live, slow mo, hyperlapse, etc,..
2016-11-16
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fans7fff565a
lvl.1
Ireland
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YoungJD2k17 Posted at 2016-11-16 10:31
Same issue active track not working doesnt pick up anything when i drag the white box. I updated DJI ...

I bought it 2 days ago. Great device. The software, however... Anyway... Same issue.
Active Tracking doesn't work and gives that message.
I'm on a Nexus 6p, Android 7. Dji Go 3.1.0.
I also tried the apk given by DJI-Thor (thanks!), but unfortunately the white box still doesn't pick up anything (with no message).
2016-11-16
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fans88133dd5
New

Belgium
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Same here, bought the DJI Osmo Mobile (2 days ago)  and a new phone (Samsung S7 Edge) especially for the active track function to use for filming a wedding this weekend.  Get the same message when I want to try to use active track  (Active track not available in this mode).   Let's hope DJI fixes this VERY quickly.

DJI-Thor : this is the latest version of the app.    please send the link of the version before 3.1.0  maybe this will work until the problem is fixed with an update.  Thanks a million.
2016-11-16
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GadgetJohn
lvl.1
Flight distance : 68383 ft
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United Kingdom
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DJI-Thor Posted at 2016-11-16 09:36
Sorry about it, I'll report this issue.

Please https://apkpure.com/dji-go/dji.pilot download a pr ...

THANK YOU. Going to November 6tth version 3.0.1(75) brought the tracking function back for me. John
2016-11-16
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chasiu75
lvl.4
Flight distance : 154885 ft
United States
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I couldn't install the old version. It said it was corrupt.
2016-11-16
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fans7aa2e259
lvl.1

Indonesia
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I just bought Osmo Mobile today and I have the same problem with my samsung galaxy s7 edge. I can't use active tracking mode and draw tracking  box. Please HELP, because main reason I want to own Osmo mobile cause of Active tracking mode and now is useless...
2016-11-16
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chasiu75
lvl.4
Flight distance : 154885 ft
United States
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chasiu75 Posted at 2016-11-16 23:49
I couldn't install the old version. It said it was corrupt.

I removed the old app first and tried again. It installed the second try. I will test tracking later.
2016-11-16
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carlosm2112
New

United States
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Same Here! I'm taking my OSMO Mobile back to the store.  v3.1.0 doesnt fix anything.  Active track stopped working on Note 5, and it doesnt allow recording of 4k.  Thankfully, I can return the OSMO to Best Buy for a refund.
2016-11-16
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fansa2788ece
New

United Kingdom
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chasiu75 Posted at 2016-11-16 16:05
I removed the old app first and tried again. It installed the second try. I will test tracking lat ...

I have instaled again and tracking doesn,t work
2016-11-16
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fansa2788ece
New

United Kingdom
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fans88133dd5 Posted at 2016-11-16 14:15
Same here, bought the DJI Osmo Mobile (2 days ago)  and a new phone (Samsung S7 Edge) especially for ...

It's android issue. I tried on my wife mobile(iphone) and it works
2016-11-16
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fansd7a18c12
lvl.1

Australia
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@Fansa2788ece - I have android and for the first 2 days of owning the Osmo Mobile, the tracking was brilliant. Only upon updating the Osmo app that it stopped. So the issue isn't android, but rather the devs perhaps not understanding Android software.
2016-11-16
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fansa2788ece
New

United Kingdom
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fansd7a18c12 Posted at 2016-11-16 20:26
@Fansa2788ece - I have android and for the first 2 days of owning the Osmo Mobile, the tracking was  ...

Android app is a problem. IOS works ok. they have to update app
2016-11-16
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HomieHawj
lvl.1

United States
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Active track stopped working on my phone (samsung note 5). I tried another phone (iphone) and it worked. I also reinstall the app and it didn't help. I did a hard reset and that didn't work as well.
2016-11-16
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TitusVlogSpace
lvl.1

Australia
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HomieHawj Posted at 2016-11-17 10:06
Active track stopped working on my phone (samsung note 5). I tried another phone (iphone) and it wor ...

It sounds like the updated from 14.11.2016 has conflicted with Android handsets. IPhones don't appear to be conflicted. Hopefully there will be a patch shortly. It's a real bummer.
2016-11-16
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Dannycal
lvl.1

United States
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I've owned my dji osmo mobile for a couple weeks worked flawlessly up until 11/14/16 when I updated the dji go app now subject tracking will not lock onto anything. no warning or error msg.  on samsung galaxy note 5 running latest andriod version.
2016-11-17
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DJI-Thor
Administrator
Flight distance : 13602 ft
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We're aware of this issue, and will fix it through an app update in a few days
2016-11-17
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fans7aa2e259
lvl.1

Indonesia
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I have a problem with Active track in Galaxy S7 edge. I try to using another phone, with Oppo F1 Plus and the result is... Even Worse, every time wabt to start the DjiGo Apps is Crashed and Forced Close... What happen? Please help
2016-11-17
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HomieHawj
lvl.1

United States
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The new firmware update today did not correct the active track issue. What else can be done?
2016-11-18
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HomieHawj
lvl.1

United States
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HomieHawj Posted at 2016-11-18 06:53
The new firmware update today did not correct the active track issue. What else can be done?

App update not firmware update
2016-11-18
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StanLoh
lvl.1

Singapore
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My active tracking stopped working too after an update. I'm using Samsung S6! DJI are you doing anything about it??
2016-11-18
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fans219d3acb
lvl.2
Flight distance : 903904 ft
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Portugal
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My tracking also stop working after the update. S7 Edge.
2016-11-18
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ramo
lvl.1
Hungary
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The same issue here tracking doesn't work. :-( Samsung S6. Before update worked well.
2016-11-18
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fans6fcdf9bb
New

Thailand
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Active track on Galaxy S7 doesn't work on sw version 3.1.0 . Please fix.
2016-11-18
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ramo
lvl.1
Hungary
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Hi again,

I downloaded the DJI GO 3.0.1 (73) and the tracking is working again. Thanks for link to DJI-Thor.APK DOWNLOAD HERE search for 73 (may work 75 as well)

chose (73)

chose (73)
apk.jpg
2016-11-18
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ramo
lvl.1
Hungary
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I hope I can help you.
2016-11-18
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