Please select Into the mobile phone version | Continue to access the computer ver.
Osmo Mobile Tilt and Roll during timelapse...
2911 23 2016-10-31
Uploading and Loding Picture ...(0/1)
o(^-^)o
joecarnine9
lvl.1
Flight distance : 225502 ft
  • >>>
Singapore
Offline

Hi,I bought it 3 days ago. But I am not new to DJI. I have bought all Phantom series so far except Mavic :-) . I have done the calibration on Osmo Mobile many times now.
But, when it start doing timelapse, the roll off about 10-30 degree and tilt up about 10degree. Especially, if I set the start point far from current gimbal positions.

Help... The timelapse video looks weird... Should I ask for replacement?
2016-10-31
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Could you please make a short video of this issue?
I'll help to check it.
2016-11-1
Use props
vhTG72PrTVlt
lvl.2
Offline

I have the same issue, and additional clicking sound when gimbal tries to stabilize vertical movement. When I film timelapse or video on horizontal move, they are okay. But when the stabilization engages to vertical movement, it starts making clicking sound. I know you will ask original footages. I will create a link where DJI can download videos. Please contact to me when you see this. I tried to get online support, but the chatting system never response after greeting words.
2016-11-1
Use props
joecarnine9
lvl.1
Flight distance : 225502 ft
  • >>>
Malaysia
Offline

DJI Mindy Posted at 2016-11-1 16:51
Could you please make a short video of this issue?
I'll help to check it.




2016-11-1
Use props
joecarnine9
lvl.1
Flight distance : 225502 ft
  • >>>
Malaysia
Offline

And another sample. It roll right and tilt up when it go to first point.

2016-11-1
Use props
lMgwl69phlM7
lvl.1

Belgium
Offline

joecarnine9 Posted at 2016-11-2 03:58
And another sample. It roll right and tilt up when it go to first point.

https://youtu.be/2ibcxTK9A ...

These transitions between waypoints look really shaky.Is this normal?
Can dji not provide an algorithem that smooth out these movements in a more cinematografic way?
2016-11-1
Use props
joecarnine9
lvl.1
Flight distance : 225502 ft
  • >>>
Malaysia
Offline

DJI Mindy Posted at 2016-11-1 16:51
Could you please make a short video of this issue?
I'll help to check it.

DJI MINDY,
THE EXCHANGE 1 TO 1 WILL END IN FEW DAYS... PLEASE REPLY ME AS SOON AS POSSIBLE...
THIS IS CLEAR VIDEO I MADE TODAY.... PLEASE HELP... THIS IS NOT RIGHT...

2016-11-2
Use props
DJI-Thor
Administrator
Flight distance : 13602 ft
Offline

joecarnine9 Posted at 2016-11-1 22:55
https://youtu.be/Rtvdseo2e7k

Sorry about that, please contact www.dji.com/support and send it in. This unit needs repair.
2016-11-3
Use props
SkyMatix
lvl.2

South Africa
Offline

It isn't just that unit. My brand new Osmo+ does the same thing - I do a motion timelapse, and the unit loses the horizontal towards the end. I've done several tests now, with the same result. I'll do more tests tomorrow in daylight, but it isn't working for me right now.
2016-11-3
Use props
DJI-Thor
Administrator
Flight distance : 13602 ft
Offline

SkyMatix Posted at 2016-11-3 13:40
It isn't just that unit. My brand new Osmo+ does the same thing - I do a motion timelapse, and the u ...

How many degrees does it lose? If yours is as severe as the one in the video above, you need to send in yours also.
2016-11-3
Use props
SkyMatix
lvl.2

South Africa
Offline

@DJI-Thor: Please see the video below for an example of what I experience:


2016-11-4
Use props
SkyMatix
lvl.2

South Africa
Offline

I've now done more tests, with the gimbal in Lock mode, but no change. The horizon still goes off early in the timelapse. Unusable.
2016-11-4
Use props
fans830245e4
lvl.4
Flight distance : 15968 ft
Offline

SkyMatix Posted at 2016-11-4 01:40
It isn't just that unit. My brand new Osmo+ does the same thing - I do a motion timelapse, and the u ...

Same to me with osmo+
2016-11-4
Use props
joecarnine9
lvl.1
Flight distance : 225502 ft
  • >>>
Malaysia
Offline

DJI-Thor Posted at 2016-11-3 17:49
Sorry about that, please contact www.dji.com/support and send it in. This unit needs repair.

Yup,

I got my replacement now! Thanks.
2016-11-8
Use props
DJI-Thor
Administrator
Flight distance : 13602 ft
Offline

SkyMatix Posted at 2016-11-4 05:03
@DJI-Thor: Please see the video below for an example of what I experience:

DJI Osmo+ loss of horizo ...

Yes, this is pretty obvious. Please send it back. Thank you.
2016-11-8
Use props
SkyMatix
lvl.2

South Africa
Offline

joecarnine9 Posted at 2016-11-8 13:17
Yup,

I got my replacement now! Thanks.

And? Have you tested it yet?
2016-11-10
Use props
joecarnine9
lvl.1
Flight distance : 225502 ft
  • >>>
Malaysia
Offline

SkyMatix Posted at 2016-11-10 19:07
And? Have you tested it yet?

Yup, it works the way i expected it to be...
2016-11-20
Use props
SkyMatix
lvl.2

South Africa
Offline

Yes, this is pretty obvious. Please send it back. Thank you.


I received my replacement unit yesterday, ran a test this afternoon and it works 100% perfectly. Very pleased! The gimbal also seems to hold its horizon better in general use.

I must thank Rakesh and his guys from Megagraphics in Cresta, Johannesburg (one of the local importers) for their kind assistance.

2016-11-23
Use props
DJI-Thor
Administrator
Flight distance : 13602 ft
Offline

SkyMatix Posted at 2016-11-23 22:42
I received my replacement unit yesterday, ran a test this afternoon and it works 100% perfectly. V ...

Good to know it's working for you.
2016-11-24
Use props
fans250e9323
New

Qatar
Offline

I bought the Osmo Mobile 1 month back. I am having the same tilt problem during Motion Timelapse. It's as severe as the video posted above.

What do I do? Please help
2016-12-9
Use props
DJI-Thor
Administrator
Flight distance : 13602 ft
Offline

fans250e9323 Posted at 2016-12-10 06:22
I bought the Osmo Mobile 1 month back. I am having the same tilt problem during Motion Timelapse. It's as severe as the video posted above.

What do I do? Please help

Please contact the seller to see if you can get an exchange, if not, send it in to DJI for an exchange.
2016-12-9
Use props
Sam_always
lvl.2
Flight distance : 707667 ft
Singapore
Offline

Hi, think my osmo+ also having the same problem. right?

2017-2-8
Use props
Ranze
lvl.2

United States
Offline

DJI-Thor Posted at 2016-12-9 20:10
Please contact the seller to see if you can get an exchange, if not, send it in to DJI for an exchange.

DJI IS taking care of this if the problem occurs not too long after purchasing an Osmo+, correct? I hope NOT ALL units are effected by this. Is this a product problem or is this a software/firmware problem?
2017-2-13
Use props
tuumi
lvl.1
Flight distance : 82359 ft
United States
Offline

I bought my Osmo Plus used on Ebay and it exhibits this problem.  Is there any recourse?   Am I out of luck?  Seems like a serious problem with these units that I wish I would have known about ahead of time.
2017-6-19
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules