Osmo Mobile Tilt and Roll during timelapse...
4138 23 2016-10-31
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joecarnine9
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Hi,I bought it 3 days ago. But I am not new to DJI. I have bought all Phantom series so far except Mavic :-) . I have done the calibration on Osmo Mobile many times now.
But, when it start doing timelapse, the roll off about 10-30 degree and tilt up about 10degree. Especially, if I set the start point far from current gimbal positions.

Help... The timelapse video looks weird... Should I ask for replacement?
2016-10-31
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DJI Mindy
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Could you please make a short video of this issue?
I'll help to check it.
2016-11-1
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vhTG72PrTVlt
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I have the same issue, and additional clicking sound when gimbal tries to stabilize vertical movement. When I film timelapse or video on horizontal move, they are okay. But when the stabilization engages to vertical movement, it starts making clicking sound. I know you will ask original footages. I will create a link where DJI can download videos. Please contact to me when you see this. I tried to get online support, but the chatting system never response after greeting words.
2016-11-1
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joecarnine9
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DJI Mindy Posted at 2016-11-1 16:51
Could you please make a short video of this issue?
I'll help to check it.




2016-11-1
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joecarnine9
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And another sample. It roll right and tilt up when it go to first point.

2016-11-1
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lMgwl69phlM7
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joecarnine9 Posted at 2016-11-2 03:58
And another sample. It roll right and tilt up when it go to first point.

https://youtu.be/2ibcxTK9A ...

These transitions between waypoints look really shaky.Is this normal?
Can dji not provide an algorithem that smooth out these movements in a more cinematografic way?
2016-11-1
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joecarnine9
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DJI Mindy Posted at 2016-11-1 16:51
Could you please make a short video of this issue?
I'll help to check it.

DJI MINDY,
THE EXCHANGE 1 TO 1 WILL END IN FEW DAYS... PLEASE REPLY ME AS SOON AS POSSIBLE...
THIS IS CLEAR VIDEO I MADE TODAY.... PLEASE HELP... THIS IS NOT RIGHT...

2016-11-2
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DJI-Thor
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joecarnine9 Posted at 2016-11-1 22:55
https://youtu.be/Rtvdseo2e7k

Sorry about that, please contact www.dji.com/support and send it in. This unit needs repair.
2016-11-3
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SkyMatix
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South Africa
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It isn't just that unit. My brand new Osmo+ does the same thing - I do a motion timelapse, and the unit loses the horizontal towards the end. I've done several tests now, with the same result. I'll do more tests tomorrow in daylight, but it isn't working for me right now.
2016-11-3
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DJI-Thor
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SkyMatix Posted at 2016-11-3 13:40
It isn't just that unit. My brand new Osmo+ does the same thing - I do a motion timelapse, and the u ...

How many degrees does it lose? If yours is as severe as the one in the video above, you need to send in yours also.
2016-11-3
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SkyMatix
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@DJI-Thor: Please see the video below for an example of what I experience:


2016-11-4
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SkyMatix
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I've now done more tests, with the gimbal in Lock mode, but no change. The horizon still goes off early in the timelapse. Unusable.
2016-11-4
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fans830245e4
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SkyMatix Posted at 2016-11-4 01:40
It isn't just that unit. My brand new Osmo+ does the same thing - I do a motion timelapse, and the u ...

Same to me with osmo+
2016-11-4
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joecarnine9
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DJI-Thor Posted at 2016-11-3 17:49
Sorry about that, please contact www.dji.com/support and send it in. This unit needs repair.

Yup,

I got my replacement now! Thanks.
2016-11-8
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DJI-Thor
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SkyMatix Posted at 2016-11-4 05:03
@DJI-Thor: Please see the video below for an example of what I experience:

DJI Osmo+ loss of horizo ...

Yes, this is pretty obvious. Please send it back. Thank you.
2016-11-8
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SkyMatix
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joecarnine9 Posted at 2016-11-8 13:17
Yup,

I got my replacement now! Thanks.

And? Have you tested it yet?
2016-11-10
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joecarnine9
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SkyMatix Posted at 2016-11-10 19:07
And? Have you tested it yet?

Yup, it works the way i expected it to be...
2016-11-20
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SkyMatix
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Yes, this is pretty obvious. Please send it back. Thank you.


I received my replacement unit yesterday, ran a test this afternoon and it works 100% perfectly. Very pleased! The gimbal also seems to hold its horizon better in general use.

I must thank Rakesh and his guys from Megagraphics in Cresta, Johannesburg (one of the local importers) for their kind assistance.

2016-11-23
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DJI-Thor
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SkyMatix Posted at 2016-11-23 22:42
I received my replacement unit yesterday, ran a test this afternoon and it works 100% perfectly. V ...

Good to know it's working for you.
2016-11-24
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fans250e9323
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I bought the Osmo Mobile 1 month back. I am having the same tilt problem during Motion Timelapse. It's as severe as the video posted above.

What do I do? Please help
2016-12-9
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DJI-Thor
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fans250e9323 Posted at 2016-12-10 06:22
I bought the Osmo Mobile 1 month back. I am having the same tilt problem during Motion Timelapse. It's as severe as the video posted above.

What do I do? Please help

Please contact the seller to see if you can get an exchange, if not, send it in to DJI for an exchange.
2016-12-9
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Sam_always
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Singapore
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Hi, think my osmo+ also having the same problem. right?

2017-2-8
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Ranze
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DJI-Thor Posted at 2016-12-9 20:10
Please contact the seller to see if you can get an exchange, if not, send it in to DJI for an exchange.

DJI IS taking care of this if the problem occurs not too long after purchasing an Osmo+, correct? I hope NOT ALL units are effected by this. Is this a product problem or is this a software/firmware problem?
2017-2-13
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tuumi
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I bought my Osmo Plus used on Ebay and it exhibits this problem.  Is there any recourse?   Am I out of luck?  Seems like a serious problem with these units that I wish I would have known about ahead of time.
2017-6-19
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