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golden_blunder Posted at 2016-12-9 08:59
that depends on the company. I've worked in this field for a long time and some CEO's are prepared to field questions if you get through to them (or more probably, their assistant).
You're right though, I wont pressure Ken for that info
I've got the name of the chap and he's on LinkedIn so over the next couple of days I'm going to sit down and compose him a nice InMail to see if he responds. That is off course if he hasn't disabled it since all this kicked off.
As the CEO of a US ecommerce retailer, I can tell you that ANY time there is a problem, we strive to get way out in front of it. It doesn't happen that often, but when it does, Transparency and Honesty are the way to go. It turns upset customers into supporters - and often lifetime friends.
DJI is getting this debacle so incredibly wrong. At this point, perhaps they feel like they've dug themselves too deep of a hole. Maybe the issue is a cultural one, I don't know. Which only points out that they should have a support channel that serves the particular style and needs of each local market.
DJI, if you're listening, if only you would just give us an honest assessment of what's REALLY going on here, we'd likely be much more understanding and supportive.
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