| Dear DJI Customers: Dear Interest Free Loan Sharks:
We owe you an apology for our delays in delivering the new Mavic Pro. We want to thank you for your patience and also advise that we are looking into improving our order process and systems, based largely on your feedback. You give us no choice but to apologize so that we will stop getting hammered by your poor attitude, impatience and complete lack of self-control. We will change due to your annoyances. When we announced Mavic Pro and began accepting pre-orders, we expected to deliver the first units in mid-October. We figured "units" is more than (1) so (2) magic’s were shipped Oct 15th.
However, ramping up production to full speed at top quality took longer than planned. We were doing fine until we realized we needed quality control.
Prior to our scheduled shipping target, we encountered an issue integrating a part into the Mavic Pro. On October 15th we decided to include a camera.
We resolved that within a week. We talked about it for 6 days and on the 7th flipped a coin - so the camera will be included. On top of that, the excitement for the Mavic Pro beat our expectations. We received more than 50 orders. As a result, we are working diligently to ramp up production to meet the higher-than-anticipated demand for the Mavic Pro. We are now working 6 hour days... with only 30 minutes for lunch. We have been shipping for nearly two weeks, but even with round-the-clock production, We sent out 4 the first week and 6 the second week. Many are now skipping lunch. We unfortunately cannot give specific delivery estimates for many orders moving through various global sales channels because of this demand. We have no idea when stuff ships - once we get 4 Mavics ready we make a shipment.
For Mavic Pro orders received before November 3, 2016, we will do our best to clear them all within the next seven to eight weeks. If you were to order a Mavic NOW, it would take 78 weeks (original letter had a typo and said it would be 7 TO 8 weeks). Some of you waiting for your Mavic Pro also expressed concern about our immediate billing of pre-orders. We've heard you and are examining potential alternatives with our payment provider.
We have your money and you don't. We are drawing interest and you are not. We spoke to our financial department and they said we are doing great. DJI exists to put amazing technology and innovation into your hands, and we're sorry it's taking so long with Mavic Pro. It is our aim to get you the Mavic Pro before we announce the Mavic Pro II. Our internal systems haven't kept up with the enormous demand for our products, and your enthusiasm for our newest offering is spurring us to improve.
It has been difficult for our Commodore 64 to keep up with the orders we have received and to add to the fire - you are all way to exited and overly impatient for our products. We appreciate your understanding and are doing everything we can to get Mavic Pro to you as quickly as possible. Please do not start a class-action lawsuit; you will have your Mavic in 78 weeks. Sincerely, Annoyingly,
DJI
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lvl.3
Banned
lvl.1
