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Returned with the same problem
945 14 2016-11-6
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buscape
lvl.2
Flight distance : 387188 ft
Bulgaria
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Hello,
terribly sorry, but you don't have support. You customer care is ZERO.

I have a problem with my drone.
I've sent it to DJI Germany and they reutrned me with the same problem without any detailed repair and test documentation. Obiously they didn't test the picture distortion at all and didn't replace anything!

They only claim that everything was OK before sending the drone.  Few hours after receiveing the drone, I've sent examples to them which shows that the problem still exists. They offered me to send the drone again. I've already lost two months without any result. There is no guarantee that they won't deceive me again. Yes, I'm 100% sure that they deceived me that the problem was resolved and that they had performed any video image test.  

Two months wasted time!

Here is my main thread
http://forum.dji.com/thread-60567-2-1.html

I want investigation for my case!

2016-11-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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I'm sorry you are experiencing difficulties,buscape.
Could you please provide me with your case number?
I'll help to look into it.
2016-11-6
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Geebax
Captain
Australia
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DJI Mindy Posted at 2016-11-6 19:36
I'm sorry you are experiencing difficulties,buscape.
Could you please provide me with your case numb ...

Not this again! Your original complaint was nebulous to say the least, and might have been valid if it was a $10K DLSR you were talking about, but it is a low cost consumer grade imaging system and for the money you paid you don't have the right to expect anything better.
2016-11-6
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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Would the simplest solution be just to record in 4k and render to 1080 ?
2016-11-6
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buscape
lvl.2
Flight distance : 387188 ft
Bulgaria
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DJI Mindy Posted at 2016-11-6 10:36
I'm sorry you are experiencing difficulties,buscape.
Could you please provide me with your case numb ...

160825BLS-0218
2016-11-6
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buscape
lvl.2
Flight distance : 387188 ft
Bulgaria
Offline

Geebax Posted at 2016-11-6 11:59
Not this again! Your original complaint was nebulous to say the least, and might have been valid i ...

OK, thanx!
2016-11-6
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buscape
lvl.2
Flight distance : 387188 ft
Bulgaria
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Aardvark Posted at 2016-11-6 12:10
Would the simplest solution be just to record in 4k and render to 1080 ?

Yes, but I cannot shoot longer video clips because of 4GB file limit. And I cannot shoot with faster speed.
2016-11-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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Thank you for your feedback.
I'll help to escalate it for you.
2016-11-6
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buscape
lvl.2
Flight distance : 387188 ft
Bulgaria
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DJI Mindy Posted at 2016-11-7 03:21
Thank you for your feedback.
I'll help to escalate it for you.

Now, I'm almost 100% sure that it's a firmware issue. Firmware that defish the fisheye picture works fine above 1920x1080. But at 1920x1080 or below there is a little problem.
Recently I asked colleague from Bulgaria to check if its Phantom 4 has the same defect at 1920x1080. And I saw that there is exactly the same defect of picture.
2016-11-7
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Gubes17
lvl.3
Canada
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buscape Posted at 2016-11-7 12:18
Now, I'm almost 100% sure that it's a firmware issue. Firmware that defish the fisheye picture works fine above 1920x1080. But at 1920x1080 or below there is a little problem.
Recently I asked colleague from Bulgaria to check if its Phantom 4 has the same defect at 1920x1080. And I saw that there is exactly the same defect of picture.

I am on my second P4 with the same problem out of the box. Returned my first one when I saw it had an issue, tried my second right away and same issue. All P4s must have this issue and I am on your side it is not acceptable at all. I would have purchased something else if I would have known I could not shoot 1080 clearly.
2017-2-26
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Odan
Second Officer
Flight distance : 182913 ft
United States
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No...not ALL p4's have this problem.   
2017-2-26
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Gubes17
lvl.3
Canada
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Odan Posted at 2017-2-26 08:19
No...not ALL p4's have this problem.

Thats good to hear... gives slight hope for a fix
2017-3-2
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fansa84fe8a4
First Officer
Flight distance : 3 ft
United States
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I saw this in the latest Inspire 2 update today.  Item 8 here: Inspire 2 Release Notes.

"Added camera lens distortion correction in H.264/H.265 formats."

And further down this:  
"Fixed the occasional image anomaly with some gimbal cameras."

Might be the same issue as in the P4?  Maybe next update for the P4?
2017-3-2
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buscape
lvl.2
Flight distance : 387188 ft
Bulgaria
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DJI Mindy Posted at 2016-11-6 17:21
Thank you for your feedback.
I'll help to escalate it for you.

Thank you for escalating

After 1 year and 6 months of waiting the problem still persists. There are so many other users affected by the same problem. My warranty is almost gone. Your warranty is useless. No firmware is updated, no compensation from DJI Germany because they lost two months of doing nothing and claiming that they had replaced the gimbal (because of the firmware?!?!?!?!) They DID NOT replace anything,
THERE IS NO SERIAL NUMBER OF THE OLD GIMBAL, NO SERIAL NUMBER OF THE NEW GIMBAL, THERE IS NO VIDEO TEST PRОVING THAT THE PROBLEM WAS RESOLVED.
NO INFORMATION WHAT DID THEY DO AT ALL. IT'S A SECRET!!!
When I get back the drone, everything was the same. No change. I wrote them. And they told me... guess what? To send the drone back again?!?!

https://dji.zendesk.com/hc/en-us/requests/273005
https://dji.zendesk.com/hc/en-us/requests/328663
2018-4-3
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buscape
lvl.2
Flight distance : 387188 ft
Bulgaria
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Anyway, my last issue (not this, but tilting the gimbal) was resolved by the forum adminstrators - Thank you!
https://forum.dji.com/forum.php?mod=viewthread&tid=142889

But the image distortion still persists.
2018-4-3
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