Please select Into the mobile phone version | Continue to access the computer ver.
Assistant 2 login
3225 33 2016-11-7
Uploading and Loding Picture ...(0/1)
o(^-^)o
fansa1f6561f
lvl.1

Offline

I downloaded the Mac version of assistant 2, it will launch and I can see and select my Mavic Pro but when I try to use my email to login with my current DJI account info nothing happens. It will not allow me to sign up either. Any ideals?

2016-11-7
Use props
fai58
lvl.4
Flight distance : 104439 ft
United States
Offline

Someone said they have issue when email address contains an underscore _
2016-11-7
Use props
fansa1f6561f
lvl.1

Offline

no underscore no numbers all letters , @ and dots
2016-11-7
Use props
Dronez
lvl.4
Flight distance : 61135 ft
United States
Offline

I've got the same problem. It tells me my username and password are incorrect. The same info I use in the app and on the website. I've reached out to support and provided logs but waiting to hear back.
2016-11-7
Use props
DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

May I know what is your e-mail address? we'll help you check it.
2016-11-7
Use props
Xylose
lvl.1

Germany
Offline

Same problem here - reinstalled with no effect. My E-Mail has no underscores etc. Please fix this.
2016-11-9
Use props
GFly
lvl.2
Flight distance : 12818 ft

Canada
Offline

Same problem, frustrating, used 2 different email addresses. Just have a dot separating first and last name. Help appreciated.
2016-11-14
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

Xylose Posted at 2016-11-10 02:51
Same problem here - reinstalled with no effect. My E-Mail has no underscores etc. Please fix this.

Can you create a yahoo or Gmail email and try.
I've tried a few Yahoo and Gmail addresses and having no issue at all.
what is the email you are trying?
2016-11-14
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

GFly Posted at 2016-11-15 01:20
Same problem, frustrating, used 2 different email addresses. Just have a dot separating first and la ...

Can you create a yahoo or Gmail email and try.
I've tried a few Yahoo and Gmail addresses and having no issue at all.
what is the email you are trying?
2016-11-14
Use props
GFly
lvl.2
Flight distance : 12818 ft

Canada
Offline

I'm using sympatico.ca (bell) and a government email (Ontario.ca)
Do you think these would cause email/password problems?
2016-11-14
Use props
Gary UNY
lvl.4
Flight distance : 178776 ft
United States
Offline

DJI-Ken Posted at 2016-11-14 13:53
Can you create a yahoo or Gmail email and try.
I've tried a few Yahoo and Gmail addresses and havi ...

Evening, Ken.

Where can I find, how can I download, DJI Assistant 2?  (I'm on a Mac.)

I've searched for it in the App Store on my MacBook, but it showed no results.  I searched iTunes, and all I found was DJI Assistant (not the 2).

Please advise.  Thanks.
2016-11-14
Use props
fans8302ce42
lvl.3
Flight distance : 1386637 ft
United States
Offline

I had this problem and they told me that it was because i have a number in my email

Heres how i login now.  open assistant 2, do not plug in your aircraft or controller or power them on....goto to right hand of screen and login, then power things up and go about your needs works everytime for me now.

But if i were to plug usb into aircraft and then power it on, it will not work.


1.  Open Assistant 2

2.  Goto top right hand of screen where it says login and login there.

3.  Plug usb into aircraft / or Controller then into laptop.

4.  Now power thing on, sometimes it takes 10 seconds or so, be patient   
2016-11-14
Use props
Mavvy
lvl.3
Flight distance : 1386637 ft
United States
Offline

send me a pm if you need to, i will walk u through it
2016-11-14
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

Gary UNY Posted at 2016-11-15 07:25
Evening, Ken.

Where can I find, how can I download, DJI Assistant 2?  (I'm on a Mac.)

It's on the website under the Mavic Downloads section.
http://www.dji.com/mavic/info#downloads

And here's a video on how to upgrade firmware from the Assistant2.
2016-11-14
Use props
Gary UNY
lvl.4
Flight distance : 178776 ft
United States
Offline

DJI-Ken Posted at 2016-11-15 00:08
It's on the website under the Mavic Downloads section.
http://www.dji.com/mavic/info#downloads

Of course it is!  Apparently, the one place I didn't look.  Thanks, Ken.
2016-11-15
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

Gary UNY Posted at 2016-11-16 00:09
Of course it is!  Apparently, the one place I didn't look.  Thanks, Ken.

No problem at all
2016-11-15
Use props
GFly
lvl.2
Flight distance : 12818 ft

Canada
Offline

I'm still having problems when running Assistant 2 for the Matrice 600. When the software start up it asks for my email and password but does not accept one or the other. My email does not have anything other than letters. Can someone at DJI help solve this issue. Thanks.
2016-11-16
Use props
rcpc
lvl.1
Flight distance : 171818 ft
United States
Offline

I just logged into my account on the DJI website to prove I had the correct userid and password.  It worked fine. Using the same information to log in with DJI assistant 2, I get the infamous "Incorrect Email or Password".  I tried multiple sequences.  Next I changed my password.  Verified that I could still log into the web.  Still unable to log into Assistant 2.  Next I installed the latest release of Assistant 2 (Jan 5th release V.1.0.9) still no access.  Next I changed my password again to contain only alphanumeric characters.  I have logged into to DJI assistant 2 previously in December using the same userid and password as it is currently with no problems.  This is very frustrating.
2017-1-6
Use props
Freaze
lvl.2
United States
Offline

Sounds like some backend code is breaking declarations that allow it to work correctly. Dev's are gonna be doin some overtime tonight!
EDIT: Did you download the Latest version 1/5/17?
2017-1-6
Use props
rcpc
lvl.1
Flight distance : 171818 ft
United States
Offline

Yes, latest version as stated above.
2017-1-6
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

rcpc Posted at 2017-1-6 13:44
I just logged into my account on the DJI website to prove I had the correct userid and password.  It worked fine. Using the same information to log in with DJI assistant 2, I get the infamous "Incorrect Email or Password".  I tried multiple sequences.  Next I changed my password.  Verified that I could still log into the web.  Still unable to log into Assistant 2.  Next I installed the latest release of Assistant 2 (Jan 5th release V.1.0.9) still no access.  Next I changed my password again to contain only alphanumeric characters.  I have logged into to DJI assistant 2 previously in December using the same userid and password as it is currently with no problems.  This is very frustrating.

They are experiencing some server issues, it should be resolved soon.
2017-1-6
Use props
rcpc
lvl.1
Flight distance : 171818 ft
United States
Offline

Thanks Ken, that will give me time to find a wire to solder to the ground plug pin on my new blue triple charger.  Then the 3 suggested mods will be done and I'll be good to go.
2017-1-6
Use props
fansc7948003
New
Flight distance : 758 ft
Germany
Offline

i got a gmail account. says login incorrect. changed password to make shure it´s the same, but no effect.
2017-1-6
Use props
Lele5
lvl.2
Flight distance : 21043 ft
  • >>>
Italy
Offline

rcpc Posted at 2017-1-6 13:44
I just logged into my account on the DJI website to prove I had the correct userid and password.  It worked fine. Using the same information to log in with DJI assistant 2, I get the infamous "Incorrect Email or Password".  I tried multiple sequences.  Next I changed my password.  Verified that I could still log into the web.  Still unable to log into Assistant 2.  Next I installed the latest release of Assistant 2 (Jan 5th release V.1.0.9) still no access.  Next I changed my password again to contain only alphanumeric characters.  I have logged into to DJI assistant 2 previously in December using the same userid and password as it is currently with no problems.  This is very frustrating.

Exactly the same situation! So frustrating..
2017-1-6
Use props
ramirezmaps
lvl.1

Chile
Offline

al ingresar mi correo y pass me indica que estos son incorrectos, alguna solucion para esto ????
DJI+Assistant+2+1.0.9 download 01/07/2017
2017-1-6
Use props
grozmo
lvl.2
Australia
Offline

I'm having the same issue.. Assistant 2 (windows 10) won't let me log in, even after letting me change the password.. hope it's fixed soon
2017-1-7
Use props
Ed4
lvl.1
Flight distance : 77746 ft
Netherlands
Offline

Same issue in the Netherlands, just when you need them at most...

2017-1-7
Use props
Nighteye
lvl.1

Germany
Offline

Ed4 Posted at 2017-1-7 02:38
Same issue in the Netherlands, just when you need them at most...

Same here in Germany with
name-lastname@web.de

Peter

2017-1-7
Use props
LeleCfWm
lvl.2
Flight distance : 21043 ft
  • >>>
Italy
Offline

Still no way to access to Assistant 2 (V 1.0.9 downloaded a few hours ago)..
Email and Password (perfectly working here) incorrect. How can I do to fix it?
2017-1-7
Use props
Jason Lane
Second Officer
Flight distance : 260144 ft
Philippines
Offline

https://www.facebook.com/DJISupport/posts/1296805003739427
2017-1-7
Use props
LeleCfWm
lvl.2
Flight distance : 21043 ft
  • >>>
Italy
Offline


Thanks
2017-1-7
Use props
LeleCfWm
lvl.2
Flight distance : 21043 ft
  • >>>
Italy
Offline

Finally Assistant 2 work!!
2017-1-8
Use props
fans0f61b61e
lvl.1
  • >>>
United States
Offline

Same problem in Chicago. Tried logging in 10 times, restarted computer, email address is normal. No reason this should be an issue. DJI really needs to correct this, some of us are trying to make our livelihood with these drones. Annoying as hell!!!!!!!
2017-2-28
Use props
ardarda
New

Turkey
Offline

i had the same log in problem to assistant 2 on mac. after trying a couple of things, search on internet and useless talk on dji chat-bots, finally i figured out the problem is about dji's web certificates on mac osx sierra; assistant's built-in browser cannot pass thru invalid certificates, or asks you to continue with untrusted certificates. so, if you try to go into your account on dji web site or even try to enter forums, it gives you certificate warnings. first you need to manually trust those 2 certificates, then go to assistant and log on - at least worked for me that way. hope it helps.
2017-3-7
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules