Krankie
Second Officer
Flight distance : 3963865 ft
United States
Offline
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gryzzly Posted at 2016-12-10 14:14
Krankie, do you think there is going to be anything done with regard to upgrading? Honestly, there was nothing wrong with my unit, or my setup. Things worked fine...so I have no need to send it in etc. I just want to be able to upgrade the dang thing for a reasonable price...
Hey guys,
If your unit is working fine, then I very much doubt you will get any type of replacement whatsoever.
My drone, even with the X5 on it was pretty bad from day one. The vibration was terrible. I will say the pan movements were pretty good but only with the smaller format cameras. Please remember this as well. If you are only currently flying the X5 or X5R on your Matrice, it doesn't mean that your drone will be fine when you upgrade it to the RoninMX. You need to do a full diagnostic check of your drone to make sure it is in fact workable as a combination unit (like the RoninMX+Matrice).
In my case it is about large format cameras. My clients all want to fly Reds and the like, and unfortunately this drone with the Ronin MX does not cut it at all. I wish they would just take the time and perfect all of the facets of THIS drone before making it redundant/obsolete a mere 2-3 months past its born on date. Realistically NO other drone manufacturer has come close to DJI with its drone technology (hence why they can do this to us). So why are they in such a hurry to get things out the door (keep reading I'll tell you)? Unless they know about a large acquisition of a company buying out a competitor then maybe it makes sense to just piss out a drone every week, however, even then the goal should be to make every single drone reliable in terms of compatibility, firmware, and flight as well as making it upgradeable to the extent not to alienate their customers. The reality is that DJI is competing against itself and in the case of the MATRICE600, it is a MESS!!!
It has become all too clear that DJI has a very faulty internal structure. I know the company has grown by leaps and bounds as of late, however for the Marketing and Production teams, and even the forum team (no offense you all are busy folks) can't keep up. If they ever want to fix their issues, the departments MUST talk in order to avoid screwing over consumers with timelines and ridiculous tactics like selling the Matrice 600 for the same price as a Matrice 600 Pro only weeks apart (well days apart really for some of you). People are feeling VERY cheated right now by two things. 1. The launch of the Matrice 600 Pro without ANY notice and only months apart from the (prior) Matrice 600 launch which was also thought to be a "Pro drone" (and was riddled with bugs). 2. The launch of a cinema grade Inspire 2 Pro drone. I imagine some people find it incredibly frustrating that they even bought the "Pro" version of the Matrice when they could have stuck with a platform that they were accustomed to (like the Inspire Series which was launched a few weeks later).
I have no doubt NOT ONE PERSON ON THIS THREAD WOULD HAVE BOUGHT THE MATRICE 600 (standard unit) if they had the above information about the M600Pro and Inspire 2 launch, correct???
If you wanted to know why the crazy timing of the Matrice 600 Pro, here is your answer, and it has to do with one thing and one thing only, the Inspire 2 launch. It is no mistake or secret the M600 Pro was "announced" in to market just barely before the Inspire 2, yet making absolutely no logical sense in timing as it pertains to the Matrice600 (standard version). Ok well maybe there was SOME thought by DJI behind the Matrice600 Pro's early launch but it didn't take US in to account in the least. It was likely launched early and before the big yearly release of the Inspire 2 and P4PRo because they didn't want customers backing out of their "obligations" to the Matrice 600 line. Pro Systems failed us and instead of making the M600PRo a part of the new product launch cycle, they hedged their bets. Perhaps the Sales team saw or possibly thought that the RONIN MX and Matrice 600 were about to be wiped out by the release of the Inspire2PRo cinema kit? Talk about awkward and unprecedented time for the Matrice 600 Pro launch, but DJI knew what was coming down the pipe and what better way of making the Matrice line sell then by offering people such and amazing deal on the M600 Pro even after hearing the rumblings about the initial offering. It means that thousands of consumers are now committed to the Matrice Platform as well as the RoninMX (and batteries, accessories, etc....). So perhaps it was a smart move in the short run, but in the long run people will remember. It's also interesting to note that DJI could have realized it's prosumer business is now bumping heads with its Pro Systems business.
As I mentioned above, after talking to staff members it seems clear that DJI is extremely compartmentalized. It doesn't seem the departments have any "synergy" and work outside of one another, but hopefully that culture is changing. However until this is cleared up, expect more actions like the M600Pro launch. My current rule is wait 3 months at the least to buy any DJI product. It seems that's the average amount of time it takes for DJI to fix their initial launch of a product (however the M600Pro "upgrade" is unprecedented)..
It is the responsibility of DJI to talk internally to Marketing/Sales, Production/Manufacturing, Prosumer/ProSytems, to get out the best possible information to its client base. In the sense of the M600, DJI 100 percent COMPLETELY FAILED THE CUSTOMER and did what was only beneficial to DJI. There really is no clearer example of a company taking a prod to its customer base. |
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