Hi
I have some troubles with the DJI assistant.
I made the firmware upgrade named Firmware Version: 1.2.602
But when I want to go in my flight records, it tells me to upgrade once more, as you can see in the youtube video attached.
Can someone tell me what's wrong with it ?Thanks in advance

Best regards

Have you tried reinstalling the Assistant 2 software? To clarify, when you look at the firmware section, does it read as 1.2.602?

DJI-Jamie Posted at 2016-11-11 10:56
Have you tried reinstalling the Assistant 2 software? To clarify, when you look at the firmware sect ...

Also, perhaps an obvious question, but did you change batteries after the initial upgrade? Alternatively, if you didn't change battery, did you power the battery down and then back up after the firmware update completed to reboot it?

In addition, may I know what mobile device you are using? have you checked "Aircraft Status" page on the APP and "About" page for the version info?

Anyone know what the code "Air Encoder Error (0x20) signifies? I have tried every which way to upgrade the firmware for the Phantom 4 both through the DJI Go App and the Mac Assistant and both continually fail as usual with an update for the aircraft. Any suggestions would be most appreciated, before going back to the shop - yet again. :-(

DJI Natalia Posted at 2016-11-11 08:03
In addition, may I know what mobile device you are using? have you checked "Aircraft Status" page on ...

Hi,

Thanks for your answer. I checked my aircraft statut which tells NORMAL.It also shows :
APP Version 3.0.2
Appareil  Version 01.02.0602
Radiocommande Version 1.8.0

I made a new test this morning as you can see with something new :



Thanks in advance for you help,

Best regards

Isabelle

Amygdala Posted at 2016-11-11 17:34
Anyone know what the code "Air Encoder Error (0x20) signifies? I have tried every which way to upgra ...

If the error persists after restarting it for several times, then it needs to be sent in for evaluation, our engineers will help you get it fixed. Please feel free to send an e-mail to support@dji.com for further help.

isabelle Posted at 2016-11-11 18:06
Hi,

Thanks for your answer. I checked my aircraft statut which tells NORMAL.It also shows :

It seems that upgrading was successfully according to the video, please fly it outside and check whether everything functions well.

DJI Natalia Posted at 2016-11-11 11:20
It seems that upgrading was successfully according to the video, please fly it outside and check w ...

Thanks.
I would like to fly with it but I first want to be sure that all will be ok.
Should I make the upgrade on my 3 batteries ?
Thanks in advance
Cheers,
Isabelle

isabelle Posted at 2016-11-11 18:36
Thanks.
I would like to fly with it but I first want to be sure that all will be ok.
Should I make ...

If there is a message popping out on the APP asking you to upgrade the battery, please upgrade all of them one by one.

Amygdala Posted at 2016-11-11 17:34
Anyone know what the code "Air Encoder Error (0x20) signifies? I have tried every which way to upgra ...

The air encoder error normally refers the the internal Lightbridge unit. Like Natalia suggested, if the issue persists after power cycling the aircraft or from performing a factory reset, then you may need to send the unit in for service. Just to clarify, did this happen after updating firmware or from a hard landing?

DJI-Jamie Posted at 2016-11-12 06:32
The air encoder error normally refers the the internal Lightbridge unit. Like Natalia suggested, i ...

Just after updating firmware on DJI Go App

Amygdala Posted at 2016-11-14 13:47
Just after updating firmware on DJI Go App

Since you have tried to upgrade it again, still the same case, then it needs to be sent in for repair, sorry for the inconvenience caused.