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Dirt inside the lens.
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fans90f7b3df
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I would really reccomend everybody check inside the lens with a flashlight siding the camera. I noticed something wrong with my pictures and checked it out. The inside (little optical lens) its scratched or dirty. The bad thing is I am leave the country in the beggining of December and they don't have a estimated time for repair. Waiting DJI answer email.
http://Really sad "/
P_20161111_182914.jpg
P_20161111_182849.jpg
P_20161111_182406.jpg
2016-11-12
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Ultraflight77
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Just makes me wonder if these camera's are being assembled in a clean room? I will be checking my lense when I get my Mavic. I hope it's ok.
2016-11-12
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DJI Mindy
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Could you please take some photos and upload the original photo to dropbox then send me the link?
I'll help to check it.
2016-11-13
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Kevinljxljx3
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Tip: the author has been banned or deleted automatically shield
2016-11-13
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fans90f7b3df
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Here is the link with the pictures. I will try get a better camera so you can really see it.

https://drive.google.com/folderview?id=0B61y8zKPSzqoLVFTdzVmMExiWjA
2016-11-13
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Cmartin3977
Second Officer
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United States
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With the increase of mavics having issues with the lens, I wonder if you were a mechanically inclined person if you could get in there and clean and fix it yourself.  It would probably void the warranty but if you had dji care would it not matter anyway?
2016-11-13
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fans90f7b3df
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Yes I was thinking about it but I don't have Dji Care because I am moving to Brazil in the first week of December. Dji Care doesn't cover there. Makes me even more upset.
2016-11-13
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fans90f7b3df
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And that thing is so tiny that I can't tell for sure if is scratched or dirty "/. Something is wrong. That's for sure.
2016-11-13
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fans90f7b3df
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I really appreciate every kind of comments and help. Thank you
2016-11-13
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fans90f7b3df
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drive.google.com/drive/mobile/folders/0B61y8zKPSzqoLVFTdzVmMExiWjA
2016-11-13
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fans90f7b3df
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DJI Mindy Posted at 2016-11-13 02:34
Could you please take some photos and upload the original photo to dropbox then send me the link?
I' ...


https://www.dropbox.com/sh/3282wz8ixd63off/AAApFGiJm2V0Hf89J0UWVghja?dl=0
2016-11-13
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DJI Mindy
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Could you please take some photos by using the drone?
And please upload the original photos to us.
2016-11-13
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Anoniem
First Officer
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my mistake, did not read the question very well
2016-11-14
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DJI Mindy
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Anoniem Posted at 2016-11-14 16:05
He did upload, look above your post with the link to dropbox

Those photos are not taken by the drone.
2016-11-14
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Peter Galbavy
Second Officer
Flight distance : 545377 ft
United Kingdom
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As filters will also be available I assume (without my Mavic yet) that the "front element" is actually a filter and is removeable. Is the dust / dirt on the real front element and can you clean it if you remove the filter (all very carefully and I would advise using a blower and no liquid unless you've done this before with small optics?
2016-11-14
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Wandering Cloud
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JUst receive my Mavic and the first thing I look is the lens. I am almost certainly sure that there are dusts particles inside the lens on different layers of glasses. On first layer there is a rather large hair? and on the second layer (lens itself?) there are many many smaller dusts. I don't know if it affects imaging qualities in anyway as I am still charging my drone and remote.

Also, what's the point of charging station if it can only charging one battery at a time?

links for the macro photos of the lens dusts.
https://1drv.ms/i/s!ApZZEqnSd0ORpnAXm-fbmsLuRXmq
https://1drv.ms/i/s!ApZZEqnSd0ORpnPBedc-OIn-HILX
https://1drv.ms/i/s!ApZZEqnSd0ORpnRkt0BPoTdTQPmM
2016-11-14
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Nees
Second Officer
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That's a serious assembly error. Wonder if they are doing that in another location then their other drones.

Perhaps the P4 aslo has this, but noone ever looked at it? I wouldn't be happy if that would be on mine.
2016-11-14
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Peter Galbavy
Second Officer
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@wandering cloud - have you removed the filter to see if this is simply assembly in a dusty environment (not good, but not requiring repair) ?
2016-11-14
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Wandering Cloud
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Peter Galbavy Posted at 2016-11-14 15:26
@wandering cloud - have you removed the filter to see if this is simply assembly in a dusty environm ...

I don't think you can take the filter (1st layer of glass ) off easily without breaking the camera / gimbal. It looks very fragile to me.
2016-11-14
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Wandering Cloud
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DJI Mindy Posted at 2016-11-14 02:24
Could you please take some photos by using the drone?
And please upload the original photos to us. ...

Hi Mindy,

Can you please look at my photos too at #16?
I don't think it is normal to have that many dusts inside lens straight out of the box.
If it is possible I'd like to exchange.
2016-11-14
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DJI Mindy
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Wandering Cloud Posted at 2016-11-15 02:41
Hi Mindy,

Can you please look at my photos too at #16?

Sorry I cannot open those links.
Could you please upload it to dropbox and send me the link?
I'll help to check it.
2016-11-14
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fans90f7b3df
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Here are also 2 pics from the drone.

https://www.dropbox.com/sh/3282wz8ixd63off/AAApFGiJm2V0Hf89J0UWVghja?dl=0
2016-11-14
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fans90f7b3df
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DJI Mindy Posted at 2016-11-14 20:26
Sorry I cannot open those links.
Could you please upload it to dropbox and send me the link?
I'll ...


https://www.dropbox.com/sh/3282wz8ixd63off/AAApFGiJm2V0Hf89J0UWVghja?dl=0
2016-11-14
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Wandering Cloud
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DJI Mindy Posted at 2016-11-15 02:26
Sorry I cannot open those links.
Could you please upload it to dropbox and send me the link?
I'll ...

Hi Mindy,

Here are the links on dropbox
https://www.dropbox.com/s/66cwx6 ... 114_130108.jpg?dl=0
https://www.dropbox.com/s/ji7htb1wlbwx1qi/DSC08948.jpg?dl=0
https://www.dropbox.com/s/4k6jowjb7wg2j3h/DSC08947.jpg?dl=0


2016-11-14
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DJI Mindy
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I've checked the link and only one of the photos is the original one.
I can't tell. Could you please provide more original photos and tell me your query about the photo?
2016-11-14
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DJI Mindy
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Wandering Cloud Posted at 2016-11-15 13:53
Hi Mindy,

Here are the links on dropbox

Could you please take some photos by the drone and upload the original files?
2016-11-14
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Wandering Cloud
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DJI Mindy Posted at 2016-11-15 06:25
Could you please take some photos by the drone and upload the original files?

How do I convert RAW file into jpg?  I took some photos earlier but it was in Dlog and looks very soft.  I am wondering if I covert the raw into jpg the photo may look sharper?
2016-11-15
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DJI Mindy
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Wandering Cloud Posted at 2016-11-15 18:57
How do I convert RAW file into jpg?  I took some photos earlier but it was in Dlog and looks very  ...

You could change the image format in camera settings.
Here is the screenshot for your reference.
image format.png
2016-11-15
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Wandering Cloud
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DJI Mindy Posted at 2016-11-15 11:06
You could change the image format in camera settings.
Here is the screenshot for your reference.

I know that Mindy, what I wanted to know is that how do I convert Mavic RAW file into jpg.
2016-11-15
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hallmark007
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Wandering Cloud Posted at 2016-11-15 12:39
I know that Mindy, what I wanted to know is that how do I convert Mavic RAW file into jpg.

You could use Lightroom PS or any other software
2016-11-15
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Wandering Cloud
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hallmark007 Posted at 2016-11-15 11:42
You could use Lightroom PS or any other software

I have Adobe Creative CC but it doesn't support Mavic RAW file. All I got is a big cross over a blue canvas.

Here is a jpg straight out of the camera, on the left side it looks blury.
https://www.dropbox.com/s/zclswxa9x087nsa/DJI_0022.JPG?dl=0
2016-11-15
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hallmark007
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Wandering Cloud Posted at 2016-11-15 12:58
I have Adobe Creative CC but it doesn't support Mavic RAW file. All I got is a big cross over a bl ...

Maybe updating cc might help, I'm not to sure if it supports dng but it should, you can also download PS demo for 1 month and this will do it.
2016-11-15
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Wandering Cloud
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hallmark007 Posted at 2016-11-15 12:06
Maybe updating cc might help, I'm not to sure if it supports dng but it should, you can also downl ...

I think the Camera RAW hasn't yet has the profile for Mavic. I can't adjust RAW image but it does open on PS.

Cheers
2016-11-15
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hallmark007
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Then just export as jpeg for web, and you should have it then.
Good luck
2016-11-15
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Wandering Cloud
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DJI Mindy Posted at 2016-11-15 11:06
You could change the image format in camera settings.
Here is the screenshot for your reference.

Hi Mindy,

Did you have a look at the photo I uploaded @ #31?

Sometimes photo is sharp across frame, but sometimes it's soft on only one side.
2016-11-16
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DJI Mindy
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Wandering Cloud Posted at 2016-11-16 17:34
Hi Mindy,

Did you have a look at the photo I uploaded @ #31?

Could you please upload more original photos?
I'll help to check it.
2016-11-16
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Wandering Cloud
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DJI Mindy Posted at 2016-11-16 10:06
Could you please upload more original photos?
I'll help to check it.

here is another one, left side seems much softer then right side
https://www.dropbox.com/s/01hqg5tkrtrlpbd/DJI_0014.JPG?dl=0
2016-11-16
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MuzzaPuppa
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Wandering Cloud Posted at 2016-11-16 15:20
here is another one, left side seems much softer then right side
https://www.dropbox.com/s/01hqg5tk ...

Hi, that looks very similar to mine. I have done a full list of IMU calibration and resting gimbal etc that DJI chat told me to do and my pictures still look soft on the left. My camera looks to have dust inside the camera. I have spoken to DJI support and sent them pictures of a wall (its good way to show up detail if you picture a wall close up as you can see the detail of the bricks) which shows clearly the soft left hand side of the picture.  They have told me to send mine in for repair.
2016-11-16
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MuzzaPuppa
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United Kingdom
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Wandering Cloud Posted at 2016-11-16 15:20
here is another one, left side seems much softer then right side
https://www.dropbox.com/s/01hqg5tk ...

if you focus the camera to the left does that side get in focus? (then back soft when you centre focus again)
2016-11-16
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MuzzaPuppa
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your pics from the drone are into sunlight. Do a brick wall test during good daylight and you will clearly be able to see where the lens is soft. Its easier to demonstrate to DJI as well.
2016-11-16
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