Too many inconsistencies in the DJI business model for me to continue dealing with through B&H Photo & Video. My Osmo+ has had it's share of problems from the start, the worse was it jumping to an unrecoverable out of focus condition if bumped enough while mounted on my bike. This issue was posted here just when it happened but was left undealt with after one post from a moderator. Because of this and other problems with this Osmo+, I decided to return the unit to B&H Photo and Video. Unfortunately, they claim their agreement with DJI will not allow them to do returns?!?! I am told I must deal with a 3rd party on all after sales matters. Because of this, and after careful consideration, I have decided to cancel my pending order of the Mavic from B&H. I am trying to get a refund on the Osmo+ and all the additional hardware purchased for it from this 3rd party B&H said I have to deal with, but I am not holding my breath waiting.
DJI, you should understand people in the United States do not appreciate being shuffled around. At least I do not. If your products are such that too many people are requesting refunds, you need to address the real issues that cause this, prior to selling you products here, instead of forcing people into bad situations having to deal with a 3rd party that has no vested interest in the customer at all. Forcing vendors to lose money doing refunds because you will not reimburse them for the refund is simply unacceptable. Forcing purchasers to use a 3rd party in all matters after sale is also unacceptable. I am a business person and own a few business's. If I had taken this approach to selling my products and service, I would have been out of business 30 years ago. Bad idea.
I would not be surprised to see this post removed. I would not be surprised to see my forum registration revoked. I say this only because of what I have already seen of DJI and their business model.
Sad but true.
-Rodger |