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In-flight battery error
3688 20 2016-11-13
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Andy101
lvl.3

United States
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I received in-flight battery error message, which is disappeared after a minute or so. After that battery is no longer charged. Any advices ?

http://sendvid.com/5l3gl7e9
2016-11-13
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R&L Aerial
Captain
Flight distance : 298100 ft
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United States
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Defective battery, send it back and get a new one under warranty.
2016-11-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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Did you capture a screenshot of the error message?
Can you turn on the battery?
Please record a short video of the battery issue if convenient.
2016-11-13
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thebmallory
lvl.3
Flight distance : 50466 ft
France
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Since the last firmware update I get a battery error too occasionally
2016-11-13
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Nomadic
lvl.3
Flight distance : 754692 ft
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Hong Kong
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thebmallory Posted at 2016-11-14 15:44
Since the last firmware update I get a battery error too occasionally

What kind of warning report? Did anything actually happen during your flight?
2016-11-14
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thebmallory
lvl.3
Flight distance : 50466 ft
France
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Nomadic Posted at 2016-11-14 10:59
What kind of warning report? Did anything actually happen during your flight?

nope nothing happened inflight, I just get a warning once I power the drone and after the initial connection between the drone and the remote.
Since it never happened before the last firmware upgrade I never put much attention to it. I'll try to make a screenshot when I get home...
2016-11-14
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Eagle-i-AL
lvl.4
Flight distance : 2454839 ft
United States
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Received a "Battery Error" while in flight yesterday also. Landed it safely without incident shortly after receiving the message however am now concerned. Is there any way to identify what caused the error? I'm assuming the flight log may have a unique code/description?

Battery Error

Battery Error



2016-11-14
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Andy101
lvl.3

United States
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Can you post your battery log ? Mine is below

2016-11-15
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Nomadic
lvl.3
Flight distance : 754692 ft
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Hong Kong
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Eagle-i-AL Posted at 2016-11-15 04:33
Received a "Battery Error" while in flight yesterday also. Landed it safely without incident shortly ...

Some battery warnings are due to poor contacted connector, check yours if there's anything physical abnormality or you can post a close photo of the connector here.
2016-11-16
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ngvuanh
lvl.4
Flight distance : 159820 ft
United States
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Some other people reported battery issues including authentication problem.
Please don't make Mavic as Karma, please.
New problem reported days by days while I am waiting for new Mavic.
In stead of working on Mavic to make it safe to fly and be perfection and fulfilling their miles backed in pre-orders, now they share it with P4P and Inpires 2.
Good luck to me and to all.
Happy waiting and reading reported problems.
2016-11-21
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fansbb5b373a
lvl.2

Italy
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thebmallory Posted at 2016-11-14 08:44
Since the last firmware update I get a battery error too occasionally

this last firmware took a lot of problem

gimbal isuee
gps lost
now, battery error

my idea is not  upgrade untill a few week, waiting to discover if the update is ok or not..

so, stay in the "old" firmware if the mavic is perfect is good choice
2016-11-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Andy, could you please provide a screenshot of the battery error message?
And please upload the flight data to drop box and send me the link.
You can use the same method as you would for the Phantom 4.
Here is a video tutorial for reference:

2016-11-21
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fansc7fec084
lvl.2
Flight distance : 319055 ft
Vietnam
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So we are stuck with old fw, which has the lost of control problem, or the new fw which will potentially turn Mavic into a brick at height. Great.
2016-11-22
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Skydog1592
lvl.2
Flight distance : 6037 ft
United Kingdom
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Hi,

I am having a lot of issues with my Mavic.  One of these is a battery error.  Has anyone else had this error (see attached) and how can it be resolved?  Apolgies for the big picture.....

Thanks


Battery Error.jpg
2016-11-25
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Andy101
lvl.3

United States
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DJI Mindy Posted at 2016-11-21 22:02
Hi Andy, could you please provide a screenshot of the battery error message?
And please upload the f ...

Hello Mindy and thank you for reply.

I spoke with support already and sent damaged battery for repair. My case # is CAS-326237-G5Y4P4-PS
2016-11-30
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Pekkle
lvl.2

United States
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DJI Mindy Posted at 2016-11-13 23:29
Did you capture a screenshot of the error message?
Can you turn on the battery?
Please record a shor ...

Hi Mindy,

About 30mins on start up, i had a battery status error, on the status bar. I restarted and it went away.
Should u be worried?
Didnt get a chance to record or screen shot.

This was my first flight with dji go 4 app.
Everything is up to date.

Thanks
2016-11-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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Andy101 Posted at 2016-11-30 22:24
Hello Mindy and thank you for reply.

I spoke with support already and sent damaged battery for r ...

Thank you for your update.
2016-11-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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Pekkle Posted at 2016-12-1 02:46
Hi Mindy,

About 30mins on start up, i had a battery status error, on the status bar. I restarted  ...

Please check the battery status in battery settings to see if there's anything abnormal.
If no, please don't worry about it.
2016-11-30
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fans55cbbaef
New
Canada
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DJI Mindy Posted at 2016-11-13 23:29
Did you capture a screenshot of the error message?
Can you turn on the battery?
Please record a short video of the battery issue if convenient.

I'm also having the same issue with Battery Error.  Will not even let me fly the drone.  What should I do next?
2017-7-17
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ccyphers
lvl.1
Flight distance : 1199341 ft
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United States
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DJI Mindy Posted at 2016-11-21 19:02
Hi Andy, could you please provide a screenshot of the battery error message?
And please upload the flight data to drop box and send me the link.
You can use the same method as you would for the Phantom 4.

God forbid, Mindy, that DJI simply replace a defective or non-functioning battery without having to take screen shots, make short videos, upload them to your dropbox account, and so forth.  Why do you put your customers through the ringer.

I am having this issue with a pair of TB50 batteries for the Inspire 2.  My mistake was buying them directly from DJI.  Had I bought them from a local retailer, I could simply have the batteries replaced in a matter of days.

Your customer service is deplorable, and your should be embarrassed.
2017-8-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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ccyphers Posted at 2017-8-13 23:36
God forbid, Mindy, that DJI simply replace a defective or non-functioning battery without having to take screen shots, make short videos, upload them to your dropbox account, and so forth.  Why do you put your customers through the ringer.

I am having this issue with a pair of TB50 batteries for the Inspire 2.  My mistake was buying them directly from DJI.  Had I bought them from a local retailer, I could simply have the batteries replaced in a matter of days.

Sorry for the unpleasant experience. Screenshot and videos are just used for troubleshooting and better assistance.
What issue did you encounter? The same ''Battery error'' message during the flight?
2017-8-14
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