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Gimbal Disconnected?! - SOLVED?
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52196 50 2016-11-16
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Chappy838
lvl.1
Flight distance : 11211 ft
United Kingdom
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This forum via google saved me a lot of bother today, was having this gimbal issue with phantom 4 Pro, it was the sd card causing the gimbal disconnect. Changed card and problem went away.
2018-6-16
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Woland64
lvl.1
Italy
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I have the same problem since I swapped the original SD card with a compliant 64GB one from SanDisk. I have read through the thread, but unfortunately none of the suggestions does the trick for me: formatting the card, replacing the new card with the original one, upgrading the firmware.
Indeed what I have not done
2018-7-8
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Woland64
lvl.1
Italy
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I have the same problem on Mavic Pro since I swapped the original SD card with a compliant 64GB one from SanDisk. Black screen, gimbal disconnected (but in fact working without streaming the video).
I have read through the thread, but unfortunately none of the suggestions does the trick for me: formatting the card from the app, replacing the new card with the original one, upgrading the firmware.
Indeed what I have not done is PC formatting, but just because the comment I have read seems to be for Mac.
What helped me was using the USB cable connected with the mobile, after disconnecting the miniUSB, as suggested in a youtube video on the same issue. The Mavic works fine in this way.
However this is just a workaround, since when I reconnect the miniUSB cable the problema appears again. Clearly using the USB cable is not as handy as using the miniUSB.
BTW this seems the same workaround suggested in one of the replies to this thread.
As somebody wrote, I find it ridiculous that such a sophisticated and expensive device has this type of problem, and I am (negatively) surprised DJI as not fixed it yet. I wonder if somebody reads the forums.
So here I am for any other suggestion and thanks in advance. I will wait sometime before sending it back.
2018-7-8
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smatthews62
lvl.1

United States
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ctopysf Posted at 2016-11-17 13:37
Ok, so this is the strangest thing.

As I was packing up my Mavic to get ready to ship back, I replaced the 32GB microsd card that I had in there with the card that came with the Mavic and it occurred to me to just double check it, you never know. It started working again.

Same story. "Gimbal Disconnected" message. I called Support and they tried to get me to recalibrate the gimbal (Failed because the gimbal was "disconnected"). Screen on DJI Go 4 App showed an out of focus image and a flicker every 4-5 seconds.

I ready your post and pulled the 64 GB card and tried another. everything worked fine. Flew several times to test. All is well.

I put the card that seemed to have caused the problem in back in and the problem reappeared. I agree with the person that posted, "DJI should fix this so that a 'bad' card doesn't throw a "Gimbal Disconnected" message. Or at least have tech support know that this is an easy debugging step. Tech Support didn't mention this as a possible cause.  Such an easy "fix" too...  
2018-8-11
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Josimd
lvl.1
Flight distance : 10588 ft

Netherlands
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Hi Gents, I have also the Gimbal Disconnected error on my DJI Phantom 3, after started up, it gives a video picture, but the aircraft is beeping; beep - beep.... beep - beep... the led in front of the gimbal is burning solid green. I cannot move the gimbal with the remote controller, it also does not record video.

I tried to upgrade / downgrade the firmware, but also that fails, it gives a long beeeeeep....

When removing the SD card, the led goes from green to red. (don't know if this is normal)

The aircraft is flying without any issues, I use a iPhone X....

Relinking the RC did not worked out, error stays.

Hope for any valuable suggestions!! many thanks!!
2018-9-7
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fans17dcace6
lvl.1

Philippines
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Hi Everyone I’m experiencing error on sparky. I can fly my spark ,control the gimbal but no image display. Error says  Gimbal disconnected. Anyone experieced this before? Any solution?
2018-12-29
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DaveJean
lvl.1
Flight distance : 44283 ft
Canada
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fans17dcace6 Posted at 2018-12-29 22:10
Hi Everyone I’m experiencing error on sparky. I can fly my spark ,control the gimbal but no image display. Error says  Gimbal disconnected. Anyone experieced this before? Any solution?

Any conclusion from DJI? It's the same problem for everyone and nothing to repair it seems to be proposed by DJI....
4-2 05:57
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Argus Rising
lvl.1

United States
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Guy driver Posted at 2018-4-16 07:11
Talked to service.  No joy.  Said must be a cable and to send to Grapvine Texas.  I really do not want a refurbished MP.  Want mine back.  Never crashed and original blades still.  Going to cost me?

Where exactly in Grapevine Texas? Is it DJI or an independant repair center? I live here and have this issue. Thanks.
4-4 15:00
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fans428dd2b0
lvl.2
United States
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James Dowlen Posted at 2017-9-20 10:19
I had a very similar episode with my Mavic. The gimbal suddenly would not transmitt signal to my controller. I got the "NO IMAGE TRANSMISSION  error. and GIMBAL DISCONNECTED error. I was ready to start the painful process of tech support etc. Thankfully I found this thread. I tried inserting different SD card and to my amazement the gimbal now is connected and camera works now.

I reformatted the SD card in my computer and retried it. This did the trick.

This thread saved my bacon.  Had the same problem-had just deleted some files from my SD card to make more space available. After re-formate problem went away.

Had a similar SD card problem not long ago.  I was unable to update the Mavic Pro Platinum, no matter what I did.  Finally, I happened to take out the SD card and the update worked fine.
6-24 22:10
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Neo Supreme
Second Officer
Flight distance : 76309 ft
United States
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I haven't had this issue, but I sure am glad I came across this thread.
6-25 04:55
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Schwirtz
New

United States
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( Switching the SD Card was the fix!! ) = Same problem with a new drone 2 flights I switched my SD card from 16gb to a 32 and then the disconnect happened plugged it into my computer and the card is corrupted and unreadable.  - makes me wonder if my drone did this to the card as it was working fine until then.
8-9 14:22
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