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Motor Failure?
4990 17 2016-11-16
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whoisjason
lvl.1

United States
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Has anyone had any issues with motors on your Mavic? I was filming kite boarders over the bay today and had a motor failure and lost my Mavic.... {:4_154:}


(This is not my video, but this is exactly what I saw before it fell to the bay)

2016-11-16
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Nees
Second Officer
Flight distance : 80988 ft
Belgium
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Didn't record your phones screen i guess? Might have been nice proof. Sucks.

When flying above water, attaching a buoy might sound like a good idea, just large enough to keep it floating.
2016-11-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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Did you contact our tech support and send it in for evaluation?
2016-11-16
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PAYBACK
lvl.4
Flight distance : 623140 ft
South Africa
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Seriously thinking of canning this Mavic order now. Not comfortable spending $1299 on this product anymore. If DJI Care refresh was an option it might have put my mind at easy but it is not available on in my Country.

Forum is plagued with Mavic issues. DJI can sugar coat as much as they want but proof is live and direct for all to see. Considering the sample size out there currently, it is even more worrying!

Sorry for your $1000 loss!
2016-11-17
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Travis199
lvl.4
Flight distance : 144039 ft
United Kingdom
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Do you not have some cached video of it?
2016-11-17
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Travis199
lvl.4
Flight distance : 144039 ft
United Kingdom
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If I'm recording on the Mavic. I have cached videos (lower res) available on my iPhone in DJI go
2016-11-17
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freddyms
lvl.3
United States
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Nees Posted at 2016-11-16 20:59
Didn't record your phones screen i guess? Might have been nice proof. Sucks.

When flying above wat ...

how do you actually do that? I see people posting the video as it appears on the phone when flying?
2016-11-17
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Travis199
lvl.4
Flight distance : 144039 ft
United Kingdom
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I think thats done with a third party app mate
2016-11-17
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sanuk
Second Officer
Australia
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Are there any videos out there testing the Mavic's flyability with just 3 motors working?

I get the feeling watching videos like the one below that it still might fly, or at least limp along, with one dead motor.



2016-11-17
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Nole4life80
lvl.2
Flight distance : 298737 ft
United States
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That happened to my P3A. It was the ESC (electronic speed control)..... all of a sudden it just fell out of the air from 200ft. Luckily it fell thru trees that slowed it down and it didn't get damaged AT ALL! DJI sent me shipping labels, fixed it and sent it back to me within 10 days..... their customer service used to be pretty good.
2016-11-17
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whoisjason
lvl.1

United States
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I did contact Tech Support and sent over the logs, they're working with me now. Does the phone cache video? If so, How do I pull it off?


I went looking in the bay for it this morning, and will continue to look again at low tide tonight. I have the GPS coordinates of where it fell, so I am hoping that I can find it and recover the sd card. It may no longer work, but it's worth a try. If I do find the Mavic, I'll also send it back to DJI for analisys if they'd like.

Since there was no objects near me and I was over water, getting all of the messages saying object avoided, then motor obstructed tells me something happened with the motor or ESC in flight.




Here's a video of my saddness:


2016-11-17
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whoisjason
lvl.1

United States
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Travis199 Posted at 2016-11-17 04:04
If I'm recording on the Mavic. I have cached videos (lower res) available on my iPhone in DJI go

This is great news, I'll look tonight to see if I have the footage.
2016-11-17
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whoisjason
lvl.1

United States
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DJI Mindy Posted at 2016-11-16 23:37
Did you contact our tech support and send it in for evaluation?

Yes I did, I sent over the logs. Thank you Mindy.
2016-11-17
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Mir
Second Officer
Flight distance : 1333839 ft
United States
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Damn! Sorry for your loss. Let us know if you found it? At least it was over water.. and not people/property

Also, another bay area mavic owner here, but I'm out in the valley, maybe you'll recognize this area
DJI_0009w.jpg
2016-11-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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whoisjason Posted at 2016-11-18 03:27
Yes I did, I sent over the logs. Thank you Mindy.

You are welcome.
Our engineers will help to analyze the flight data.
If there's anything I can help you with, please feel free to let me know.
2016-11-17
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whoisjason
lvl.1

United States
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DJI Mindy Posted at 2016-11-18 09:58
You are welcome.
Our engineers will help to analyze the flight data.
If there's anything I can hel ...

Hi Mindy - I have been emailing back and forth with support for a few days now about my issue. As of recently we're trying to extract the data files from my Mavic remote, but the DJI Assistant 2 app keeps crashing on both Mac and Windows computer when trying to export the files. I have also tried with a friends Mavic controller and it does the same thing.  So I am unable to get the files off my remote to send to tech support. Do you have any other suggestions of what I might be able to do?  I have sent over my Flight Log and records already.

Thanks again
Jason
2016-11-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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whoisjason Posted at 2016-11-25 16:31
Hi Mindy - I have been emailing back and forth with support for a few days now about my issue. As  ...

Hi Jason, we failed to send an email to you.
Could you please provide me with another email address?
We will guide you to find the RC log file.
2016-11-25
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djiuser_N1fJRsk7Qj8b
lvl.1

South Africa
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I also had a motor failure on my mavic air
2019-7-25
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