Could you please record a video of this issue?

I have the same issue and already sent in after chat with your tech support.
Mindy, technically, it just stops charging at any time. I noticed this when charging leds are off. I unplug charger, check battery level and only 3 leds light up. I pluged back and it shows charging but all leds light off after few minutes even though while charging, 4 leds are running.
I have to unplug and replug several times but all I can get is 4th led blinking when checking battery level.
I tried discharge RC battery by leaving it on until one led left and RC beeping. Pluged back in, charged half way and off.
I bought mine from Best Buy USA mid August this year.
I posted this issue in another thread and there is another user has the same problem and he also bought about the same time.

ngvuanh Posted at 2016-11-18 01:29
I have the same issue and already sent in after chat with your tech support.
Mindy, technically, it  ...

Yes, I've read your thread.
You had contacted our tech support and send it in, right?
They will help to evaluate it.

I have this exact problem!!

Please help?

Hello, I have the same problem, my remote does not recharge the battery full, the last white light is off and it says that it is 60% of its battery capacity, as I can solve this problem ??, before it did not happen.

Thank you.

Same as you OLZ, ngvuanh have u had yours returned yet ?

I have same problem just 4 days ago.
It was charged normal, when auto shutoff charging the display on device only 76%.
I have try to disconnect and re-connect the charger, and start re-charge the battery only several minute and then shutoff again. However the indication on device can't reach 100%.

mrkramer903 Posted at 2016-12-4 21:41
I sent mine to determine fixed,Sophia on support was very good,they pick up the drone with in 2 days,went to Melbourne, they had it 5 days then said they will replace rc battery for free,said will take 5 days to do that &test,I blew up big co's I wanted it back quickly & it should not take 5 days to do the work,they sent it back 3 days later,but didn't look at a 2nd issue I had been having with radio channel quilt, but I'm happy with things thay did to fix the issue I  had,BUT I SAY I PAYED BIG $$$ TO DJI FOR THERE PRODUCT,I USED IT A FEW TIMES THEN SPENT WEEKS TRYING TO FIND OUT WHAT WAS WRONG WITH IT,SO MANY OF US GET BIG ISSUES WHEN WE SHOULDN'T, TO MANY THINGS DON'T WORK  WITH DJI EXPENSIVE PHANTOM-4,

What is your ticket#, did you explain to them that it also had a disconnect problem as well as the battery?
And what device are you using?
If it's not one of the DJI recommended devices, it may not have enough processing power to fully run the app.
Did you close out all other programs?

Tracker Posted at 2016-12-4 23:08
I have same problem just 4 days ago.
It was charged normal, when auto shutoff charging the display on device only 76%.
I have try to disconnect and re-connect the charger, and start re-charge the battery only several minute and then shutoff again. However the indication on device can't reach 100%.

How old is the RC, have you contacted support?

DJI-Ken Posted at 2016-12-5 13:31
How old is the RC, have you contacted support?

We have bought it on Sep 2016 (this year).
We have not contacted the support yet.

Tracker Posted at 2016-12-5 01:55
We have bought it on Sep 2016 (this year).
We have not contacted the support yet.

How many flights will the RC last for?
If it doesn't last for many flights then contact support.
http://www.dji.com/support

DJI-Ken Posted at 2016-12-6 00:17
How many flights will the RC last for?
If it doesn't last for many flights then contact support.
http://www.dji.com/support

The total flight duration was 10.5 hours.
I have contacted DJI support and supplier.
However we have to consider for the time and cost of repair, since the RC will not covered a warranty.
According information from supplier that RC unit will be sent to abroad for repair due to Indonesia workshop not available

Tracker Posted at 2016-12-5 15:09
The total flight duration was 10.5 hours.
I have contacted DJI support and supplier.
However we have to consider for the time and cost of repair, since the RC will not covered a warranty.

I'm sorry, I meant how many flights will the RC last on one charge.

DJI-Ken Posted at 2016-12-5 22:44
I'm sorry, I meant how many flights will the RC last on one charge.

that dos not address the issue..................the remotes are not accepting a full charge end of

Jcostello Posted at 2016-12-5 16:14
that dos not address the issue..................the remotes are not accepting a full charge end of

That's why I was asking how long it lasts for? If the RC will not last for many flights enough for a entire day then it may be an issue.
If the RC is old and heavily used then the battery may have lost some capacity.
If it's fairly new and doesn't fully charge then send it back.
I would leave the RC powered on and let the battery die, then recharge and see if then lets you fully charge.

DJI-Ken Posted at 2016-12-5 17:26
That's why I was asking how long it lasts for? If the RC will not last for many flights enough for a entire day then it may be an issue.
If the RC is old and heavily used then the battery may have lost some capacity.
If it's fairly new and doesn't fully charge then send it back.

I have the same issue, and purchased my P4 less than 2 weeks ago.  Mine charges to 83-85%, then goes no higher.  After one short flight, I am down to 3 dots on the transmitter.  I have started a ticket with DJI as well.  Hopefully they will exchange my transmitter rather than have me send it in for repair.  

Monopdrone Posted at 2016-12-5 20:04
I have the same issue, and purchased my P4 less than 2 weeks ago.  Mine charges to 83-85%, then goes no higher.  After one short flight, I am down to 3 dots on the transmitter.  I have started a ticket with DJI as well.  Hopefully they will exchange my transmitter rather than have me send it in for repair.

They will not send you another TX until yours is evaluated.
I don't know if they'll exchange or repair when yours gets there.

DJI-Ken Posted at 2016-12-5 22:34
They will not send you another TX until yours is evaluated.
I don't know if they'll exchange or repair when yours gets there.

Wouldn't it be in my best interest to just return it to Best Buy then?

Monopdrone Posted at 2016-12-7 05:10
Wouldn't it be in my best interest to just return it to Best Buy then?

If that's what you want to do then feel free to.

DJI-Ken Posted at 2016-12-6 05:44
I'm sorry, I meant how many flights will the RC last on one charge.

The last flight about 14 minute, and we never flight with RC capacity belon than 50%

Tracker Posted at 2016-12-7 14:43
The last flight about 14 minute, and we never flight with RC capacity belon than 50%

Just to clarify, is the firmware up to date on the RC?

Monopdrone Posted at 2016-12-7 05:10
Wouldn't it be in my best interest to just return it to Best Buy then?

If you're within range of a return or exchange, it's always a viable option. Just to clarify, have you updated the RC's firmware?

Mine was on latest firmware and online support walk me thru to downgrade firmware, took it back to two firmwares before and tried both no difference, reinstalled latest and no difference, have sent in so should know next week

Tracker Posted at 2016-12-6 23:43
The last flight about 14 minute, and we never flight with RC capacity belon than 50%

Ok, so you are saying that after you've charged the RC and had a 14 minute flight it went down to 50% ?
Go ahead and contact support and send it in to have the battery replaced.
http://www.dji.com/support

Driller35 Posted at 2016-12-7 04:07
Mine was on latest firmware and online support walk me thru to downgrade firmware, took it back to two firmwares before and tried both no difference, reinstalled latest and no difference, have sent in so should know next week

I don't think firmware versions would make a difference on the charging of the battery.
Glad you've sent it in.

It was just an attempt Ken by the DJI rep , already in DJIs hand in Hong Kong so hopefully find out something as to why next week

Driller35 Posted at 2016-12-7 21:46
It was just an attempt Ken by the DJI rep , already in DJIs hand in Hong Kong so hopefully find out something as to why next week

I'm sure it will get repaired and sent back to you soon.

DJI-Ken Posted at 2016-12-8 14:22
I'm sure it will get repaired and sent back to you soon.

I have conducted to update firmware to the RC but not help the condition.
Refer to DJI support suggest, I try to contact to our supplier, they confirmed that the RC was not covered warranty, and warranty only for the aircraft excl intellegent battery.
The RC have to be sent out from Indonesia and the cost will be informed after diagnose done.
So, repair or replace a part of RC will be some $$$.

Tracker Posted at 2016-12-8 07:24
I have conducted to update firmware to the RC but not help the condition.
Refer to DJI support suggest, I try to contact to our supplier, they confirmed that the RC was not covered warranty, and warranty only for the aircraft excl intellegent battery.
The RC have to be sent out from Indonesia and the cost will be informed after diagnose done.

The RC has a 1yr warranty.http://www.dji.com/service/policy

Thanks for your information

Tracker Posted at 2016-12-9 07:36
Thanks for your information

Working with the Support team would be the best course of action, since they would have a better understanding of the warranty.

DJI-Ken Posted at 2016-12-6 15:14
If that's what you want to do then feel free to.

I exchanged it for a new unit at Best Buy where I purchased it less than a week ago.  The new unit is A-ok and accepts a full charge.  All systems are now go!

Monopdrone Posted at 2016-12-9 10:06
I exchanged it for a new unit at Best Buy where I purchased it less than a week ago.  The new unit is A-ok and accepts a full charge.  All systems are now go!

Sounds good.