I just recently received my osmo mobile and use it with an iPhone 7 plus

I launch the dji app and start the gimbal, it detects it and I am ready to film, but the shutter and record buttons on the osmo don't do anything, sometimes I turned the osmo off and on and they started to work, but most times they don't .. can I be doing something wrong ? Any ideas ?

Carlos

Im having the same issue. Any joy getting them to work?

Dis you fix it? I have the same problem!

Hi, same thing here, updated to the newest version, everything seems to work - apart from the RECORD button. Any idea anyone? Broken??

I had the same issue on my Iphone 7+ I got it to work by pairing it and forgetting this device under my bluetooth settings. The next time I tried to pair it, the phone asked me to accept it like when I first bought it and it worked!

lebronsmomsbf Posted at 2017-4-19 19:19
I had the same issue on my Iphone 7+ I got it to work by pairing it and forgetting this device under my bluetooth settings. The next time I tried to pair it, the phone asked me to accept it like when I first bought it and it worked!

Same here with an Android device.  "Forget" the osmo in bluetooth, then reconnect.  Works like a charm.

Thank you so much for providing this valuable feedback, helped me a bunch got my brand new DJI Osmo Mobile 2 to use with my Apple iPhone 7 Plus and had the same issue. Just got my new toy today and it wasn't quite working right.  Was ready to submit an RMA to get the unit replaced, but then decided to do some searching on the web and stumbled upon this forum. A huge thanks to all of you to providing this resource!

Just bought a Osmo mobile 3 yesterday and having the same problem with record button. I have re-paired the bluetooth but the button is intermittent, I'm using an iPhone 8, IOS 12.4.1. Also updated firmware. is this a product defect?

hepabst Posted at 9-19 08:39
Just bought a Osmo mobile 3 yesterday and having the same problem with record button. I have re-paired the bluetooth but the button is intermittent, I'm using an iPhone 8, IOS 12.4.1. Also updated firmware. is this a product defect?

I just got the mobile 3 today running it w iphone x and same problem the record button messes w my volume.

Okay. I was able to fix mine i did it through my filmic pro app, there is an option to use volume switch for record

hepabst Posted at 9-19 08:39
Just bought a Osmo mobile 3 yesterday and having the same problem with record button. I have re-paired the bluetooth but the button is intermittent, I'm using an iPhone 8, IOS 12.4.1. Also updated firmware. is this a product defect?

Yep.... mine is the same

Intermittent fault in the rec button

Even swapped the unit for a new one and it’s the same problem.

Reloading the software and restarting the unit often brings the function back for a short while and then it fails to work again

Clearly a software issue imo