Sync Failed. Retry - DJI Go App

Today I started getting "Sync Failed. Retry" while syncing my flights today (iPad 3 mini) and selecting 6 months. When I select 1 month it succeeds. Then when I try sync'ing my iPad 2 Air and iPhone 6+ they both fail regardless of what I select "1 month, 6 months and All". I notice today's flights taken on the iPad 3 mini are missing on the iPad Air 2 and iPhone 6+.

I also notice 2 pages for my P4 one with all my flights -1, and a single flight on a second page. What is that?


Thanks,
DroningAround.com

Please help clarify the mobile system of your iPad mini 3, and the dji go app version.
What is your account username?
Would you please upload the screenshots of that 2 pages?

I too am unable to sync on my iPhone 6s+ with latest DJI GO version.  Gets to 3% then says Sync Failed:  Retry.

One more here. iPhone 6s+. I do get sync error but everything looks fine if I login on android tablet. iOS 10.1.1 and latest Dji go app version. User oscar.espada.cordeiro@hotmail.com

omec Posted at 2016-11-19 21:48
One more here. iPhone 6s+. I do get sync error but everything looks fine if I login on android table ...

Same Problem With My I Lost 100 Flights DaTa ... no sync to cloud server

Same here with an iPad Air running iOS 10.1.1
Tried to sync today -- probably first time in a week or two. Unable to sync all day. Gets to 3%, then "Sync Failed. Retry". Last DJI GO update shows as 11/14/16.

So strange.  Like others, I have an Android phone I'm using because I refuse to take my iPhone out of its case every time I want to use it.  The Android syncs just fine, but my iPhone doesn't sync.

Is there any way to view the flight data that's synced on DJI's website somehow?

DJI Natalia Posted at 2016-11-19 01:50
Please help clarify the mobile system of your iPad mini 3, and the dji go app version.
What is your  ...

All 3 iOS devices running v10.1.1 iOS
All 3 iOS devices running v3.1.0 DJI Go App
Username is DroningAround

Screenshots:

Same problem here. iPad mini 2, iOS 9.3.3, DJI Go3.1.0

Same issue....the sky is falling!!!

Same issue here android works fine but iOS sync failed retry.

I routed my iPhone through an alternate gateway to do a tcpdump on it, and what I noticed was when I have the DJI Go app running, it's trying to do all sorts of connections to a 192.168.1.x address, which is weird because my network is not in that block.  As soon as I close DJI Go, it stops trying to access it.  I'm wondering if the app does some kind of VPN tunnel to DJI and that is messed up some how?  Just a theory.

Earlier tonight I uploaded my 3 flights for today with no problems. I then tripped upon HD Sync, dnlded it. Registered, etc. Then I went to upload my 10 flights I have on the system (and on my iPad Mini 4). (Everything here is brand new 1 week old, all updates are installed, as with firmware). I also can shout out and share I am trapped with the 3% issue too! (Just a little PISSED I never knew about the DJI Phantom 4 Pro! not even a week after my purchase and the Pro comes out! Damn!)...

It is obvious there is an issue with the DJI Upload site! and NOT Our aircrafts (or iPads, etc.).

I just hope I don't loose my flight data on the DJI servers.

Let's hope DJI is able to isolate this weird error soon.

Best Wishes DJI Team!

Have you tried to restart your mobile device and change another Internet Network to have a test?

DJI Natalia Posted at 2016-11-21 01:57
Have you tried to restart your mobile device and change another Internet Network to have a test?

Yes and yes.

It's working like normal today again though.

CanadianDrone Posted at 2016-11-21 22:05
Yes and yes.

It's working like normal today again though.

Glad to hear that, please enjoy it and feel free to let us know if any further questions.

I just wonder what was wrong in the background? Everything is downloading as it should. Almost done now!

Thanks for not giving up, and fighting through this one!


Michael

CanadianDrone Posted at 2016-11-21 13:15
I routed my iPhone through an alternate gateway to do a tcpdump on it, and what I noticed was when I ...

192.168.1.X  is used mainly for routers I think?  (eg NetComm use 192.168.1.1 for most of their routers and occasionally 192.168.1.0

DJI Natalia Posted at 2016-11-19 01:50
Please help clarify the mobile system of your iPad mini 3, and the dji go app version.
What is your  ...

The syncing is working fine again.

Also, I posted the 2 pages here on the 19th. Any idea why there are two pages for the same P4?

Username is DroningAround

It appears that this problem has been corrected for some - but I found today I can't sync from DJI Go.  It goes about 3% and errors out.  Is there a fix that I missed?
Thank you.

TimmysDad Posted at 2016-11-27 08:55
It appears that this problem has been corrected for some - but I found today I can't sync from DJI G ...

Have you tried to restart your mobile device and try to sync it again?
Also you could try to change another internet network connection.

DroningAround Posted at 2016-11-25 11:31
The syncing is working fine again.

Also, I posted the 2 pages here on the 19th. Any idea why ther ...

The main page show all the information including flight total time, travel distance and flight times which has been synced on this mobile device. While the second page just shows the information mentioned above for one aircraft (P4). That means if you have another aircraft such as phantom 3 advanced, you will have the third page show the info only for P3A, then the main page will show you the info for both P4 and P3A.

Sync fails for me too.

DJI Natalia Posted at 2016-11-26 20:43
Have you tried to restart your mobile device and try to sync it again?
Also you could try to chang ...

I tried as you suggested and still get a "sync error".  The DJI Go App I'm using is 3.1.0 (2744).  Prior to getting the most recent up date, I had no problems syncing.  It always worked very well the first time.  I was able to upload some recent data to Healthydrones by using iTunes and copying the 'FlightRecords' file.  It would be great, however, to be able to once again have it work the way it is supposed to.
Thank you.

george_007 Posted at 2016-11-28 07:12
Sync fails for me too.

May I know what mobile device you are using? IOS or Android?
Have you tried to restart you mobile device or change another network connection to do it again?

TimmysDad Posted at 2016-11-28 09:34
I tried as you suggested and still get a "sync error".  The DJI Go App I'm using is 3.1.0 (2744).  ...

You used an IOS device, right? what's the model and IOS system?
Please export documents/tmp file for us. You could upload it to dropbox so that our engineers can analyze the file.

DJI Natalia Posted at 2016-11-28 12:32
You used an IOS device, right? what's the model and IOS system?
Please export documents/tmp file f ...

See my post on this matter. The problem does not go away with restarting, or reinstalling Go and re-synchronizing flight records. I have written directly to support and am happy to send .txt files of the flt logs.

Mike-the-cat Posted at 2016-11-28 15:22
See my post on this matter. The problem does not go away with restarting, or reinstalling Go and r ...

That's great, our engineers will analyze the files you provided and figure out the solution.

Sync problems again fine the last four days today problems started again
Sync failed retry

DJI Natalia Posted at 2016-11-27 21:32
You used an IOS device, right? what's the model and IOS system?
Please export documents/tmp file f ...

Yes, I have an iphone 7 with 128 GB memory.  Its running on IOS version 10.1.1 and DJI Go is v3.1.0 (2744).  I searched the forum for instructions where to find the "export documents/tmp file" and upload it to dropbox.  But I couldn't find instructions.  If you tell me where the file is, I'll export it right away.  I've tried different connections as you suggested and all give the same results - "sync error".   I mentioned earlier that by using iTunes and copying the FlightRecords file, I was able to view the flight data in HealthyDrones. I'm looking forward to your reply.  Thank you.

DJI Natalia Posted at 2016-11-28 05:30
May I know what mobile device you are using? IOS or Android?
Have you tried to restart you mobile  ...

IPad Air 2. Restarted and tried different networks. Issue persists.
Problem started about a week ago.

Strawberry Posted at 2016-11-29 00:00
Sync problems again fine the last four days today problems started again
Sync failed retry

May I know what mobile device you are using?
You can not sync it after the APP upgrading or not?
Have you tried to restart your device, or change the network connecting to try again?

george_007 Posted at 2016-11-29 05:45
IPad Air 2. Restarted and tried different networks. Issue persists.
Problem started about a week a ...

Please help clarify your IOS system and APP version.
You could sync it successfully before on this iPad air 2, right?

Add me to this list. Haven't been able to sync for the past few days.
iPhone 7 Plus
iPad mini 2
iPad mini 4
All on iOS 10.1.1 (latest) and DJI GO 3.1.0 (latest)

Tried rebooting all devices several times and using on multiple networks.

TimmysDad Posted at 2016-11-29 02:06
Yes, I have an iphone 7 with 128 GB memory.  Its running on IOS version 10.1.1 and DJI Go is v3.1. ...

Please connect your iPhone 7 to your PC and run iTunes, click on DJI GO, then check whether you can find the document/tmp in the list.
If no, please upload a screenshot here showing the page what you can see, thanks.

Shafnitz Posted at 2016-11-29 15:03
Add me to this list. Haven't been able to sync for the past few days.
iPhone 7 Plus
iPad mini 2

Please connect your iPhone to a PC with iTunes installed, run iTunes, and access to DJI GO, if you could find document/tmp file, then please upload it to dropbox and provide us the link for analysis.

This is the error message I been getting on iPad Air,iPhone 6 plus
Rebooted device no joy tried another wifi network no joy
Everything sync fine with android

DJI Natalia Posted at 2016-11-26 22:57
The main page show all the information including flight total time, travel distance and flight tim ...

Correct. Yet that is no my my issue. I have the following:

Page 1 = Summary Page
Page 2 = DA Cherub 1 (my p4 displaying 129 flights)
Page 3 = Eagle Eye (my sons p3s)
Page 4 = DA Cherub 1 (my p4 again displaying 1 flight)

So my issue is why is my P4 split across 2 pages? Currently page 2 is always correctly updated but page 4 is a loan page with just 1 flight listed.

DJI Natalia Posted at 2016-11-29 00:43
Please connect your iPhone 7 to your PC and run iTunes, click on DJI GO, then check whether you ca ...

Attached is the screenshot of the contents of the phone's DJI Go's directory.  Let me know what else you need.
Thank you.

I started to have this same issue 2 days ago and no matter what I did. It will not sync. What is going on? When is the DJI GO 4.0 app for IOS out? Will that solve this issue? This is frustrating.