fansd3436bb3
lvl.2
Flight distance : 661332 ft
Australia
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fansd3436bb3 Posted at 2017-8-11 02:54
Hi DJI MIndy I have got intouch with who I bought the phantom from and sent the remote back to them to get fixed and it took 6 months to send a replacement because I bought on ebay and item was from china I am not covered under warranty in Australia, I just told them about the remote they sent me was worse as it only charges to 13%, this is what they had to say
New message from: einfinityshop2 Top Rated Seller(18,277YellowShooting Star)
Dear stephen0603,
With so many of the same problem with the Phantom 4 remote controller, why has there not been a recall on the controller?, DJI really need to do something about this controller not charging, Its like a broken record Blair Tang (Support)
8月14日 11:34 CST
Dear Stephen,
Thank you for the reply and i am really sorry for the inconvenience caused.
Usually, DJI will take about two weeks to do repair.
Checking SN'045JDF22040970' in our system, your dealer has sent it to our HK office to do repair previously on 11st April but it returned on 28th April.
Regarding to this issue, i am really sorry to tell that repair is still required. please kindly contact with your dealer to send it back to do repair.
After we receive your aircraft, we will arrange the repair soon.
And you can check the progress in below link with the case number provided by your dealer.
https://repair.dji.com/en/support/RepairTrace
Any further question, please feel free to contact us. We're always here to help.
Thanks for choosing DJI. Have a nice day!
Best Regards
DJI Technical Support
Website http://www.dji.com/support
DJI – The Future of Possible
Office hours: Monday to Friday , 9:00AM to 18:00PM (HongKong Time GMT+8:00)
-----CONFIDENTIAL:
stephen worner
8月12日 21:14 CST
Attached is the one i sent away to get repaired i waited for 6months for them to send me one and the one they sent me has the same problem
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
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stephen worner
8月12日 17:18 CST
No this is the one they sent back to me in Australia and it is not fully charging
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
Blair Tang (Support)
8月12日 17:11 CST
Dear Stephen,
Thank you for contacting DJI Technical Support.
I am afraid that there is some misunderstanding.
Checking the SN '045JDE05020462' in our system, your case number is CAS-565277-Z9Z0B1.
We have finished the repair and send it back to your dealer 'OTG OnTheGo Ltd' on 28th April via DHL 4704219995.
Please contact with your dealer to have a double check.
Looking forward to hearing from you soon.
Thanks for choosing DJI. Have a nice weekend.
Best Regards
DJI Technical Support
Website http://www.dji.com/support
DJI – The Future of Possible
Office hours: Monday to Friday , 9:00AM to 18:00PM (HongKong Time GMT+8:00)
-----CONFIDENTIAL:
stephen worner
8月12日 04:41 CST
Hi i bought my p4 on ebay i had it for 2 months and the remote would not charge so i sent it back to china where i got it from for repair. I live in Australia. The thing is they had it for 6 months before they sent me a replacement one. I have had 2 or 3 flights with this rc and now it wont charge past 13%. So i let the people know who i got it from and asked for a new one i think they will not help me at all this is all they came back with. Can you please help me out. Attached is a picture of rc serial number thank you
Dear stephen0603,
According to DJI warranty terms:
The replacement product or part provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. A replacement product or part shall be covered for the time remaining in the original product or part’s warranty. Products and parts presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired.
We are not able to ship you a new one since the replacement is provided by DJI and they also said it will not be a new one, if you wish to get a new one, our suppliers said the fee for getting a brand new one is 250 AUD.
http://www.dji.com/service/policy
Kindly note
Thanks
Reply<https://rover.ebay.com/rover/0/e ... n0603&sojTags=bu=bu>
Dear stephen0603,
Dear stephen0603,
According to DJI warranty terms:
The replacement product or part provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. A replacement product or part shall be covered for the time remaining in the original product or part’s warranty. Products and parts presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired.
We are not able to ship you a new one since the replacement is provided by DJI and they also said it will not be a new one, if you wish to get a new one, our suppliers said the fee for getting a brand new one is 250 AUD.
http://www.dji.com/service/policy
Kindly note
Thanks
- einfinityshop2
Your previous message
This Phantom 4 remote control you sent me is worse than the first one i want a brand new one not some second hand one, it is on charging to 13% i need a new one thank you, if nothing is don i will be getting in touch with dji to let them know i am not happy with you guys, just send me a new one in return i will send you this one back. and i do mean a new one as i know the one you sent me is not new
________________________________
寄件者: stephen0603
收件者: einfinityshop2
主旨: stephen0603 已寄出訊息
送出日期: 11-Aug-17 19:10:09 <calendar:T1:19:10:09> AEST
Dear einfinityshop2,
This Phantom 4 remote control you sent me is worse than the first one i want a brand new one not some second hand one, it is on charging to 13% i need a new one thank you, if nothing is don i will be getting in touch with dji to let them know i am not happy with you guys, just send me a new one in return i will send you this one back. and i do mean a new one as i know the one you sent me is not new
:T2:23%20Feb,%202011>
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Also lesson learned i will never buy from Einfinty on ebay again, i will be telling all my friends and their friends sn of original rc is 045JDF22040970, sn of the one i got back 6 months later is 045JDE05020462
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