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Need advice on shell anomaly.
817 12 2016-11-20
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RSW
Second Officer
Flight distance : 116736 ft
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So I had my P3 replaced under warranty, and I just got it back but look what I found on th e seemingly brand new aircraft. Clearly someone failed to assemble the shell correctly. To fix I apparently need to remove the screw between the upper and lower shells but it looks like a torx wrench but what size. Do you think I will have ro remove additional scews? Sucky QC on DJI's part but hopefully no big deal.

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2016-11-20
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Labroides
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Flight distance : 9991457 ft
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Australia
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It's just one of the case clips.
You might be able to click it back into place without undoing anything.
Search youtube to see how to.
2016-11-20
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Mike-the-cat
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T8 screw driver. Get one. Its useful. I've sent to DJI for repairs 3x. They are OK, you just had a bad experience.
2016-11-20
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RedHotPoker
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If you carefully pry the shell open, on one side of the exposed clip, you should be able to pull it back together. No need to buy any tools...


RedHotPoker
2016-11-20
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DJI Natalia
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Really sorry for the inconvenience caused, may I  know have you got it sorted out?
2016-11-21
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MJLSTUDIOS
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Kinda makes you wonder about their QA (quality assurance) department? I guess they think we might not notice these type of things!
2016-11-21
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RSW
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RedHotPoker Posted at 2016-11-20 21:22
If you carefully pry the shell open, on one side of the exposed clip, you should be able to pull it  ...

I have been afraid to try that for fear of cracking the shell and the shell is very thin along the seam. I examine it further to determine if that might work.
2016-11-21
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RSW
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DJI Natalia Posted at 2016-11-21 00:42
Really sorry for the inconvenience caused, may I  know have you got it sorted out?

I have not done anything yet as I don't have the tool to remove the nearest screw holding the shell haves together.
2016-11-21
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Rnfaust
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RSW Posted at 2016-11-21 09:13
I have not done anything yet as I don't have the tool to remove the nearest screw holding the shel ...

Good idea to loosen or remove that screw first, but probably not mandatory. The shell is actually quite flexible and you won't damage it. The shells with crack lines aren't from snapping the tabs into place.
Unfortunately, it seems not all shells are created equally and a few are prone to stress cracks.
Just pop it back into place - they are made for that.
2016-11-21
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RedHotPoker
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RSW Posted at 2016-11-21 09:11
I have been afraid to try that for fear of cracking the shell and the shell is very thin along the ...

If you use something flat/narrow like a bread knife, carefully spread the halves and push it back together, it will be fine.
Go slow, use a steady hand and you'll be good to go.

Sorry if this seems like a chore, but, take your time, and don't be nervous.


RedHotPoker
2016-11-21
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DJI Natalia
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RSW Posted at 2016-11-22 00:13
I have not done anything yet as I don't have the tool to remove the nearest screw holding the shel ...

May I know your previous case number?
We could help you create a new case to send it in, our engineers will help you handle it.
2016-11-21
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RSW
Second Officer
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DJI Natalia Posted at 2016-11-22 10:56
May I know your previous case number?
We could help you create a new case to send it in, our engin ...

Actually, I used RedHotPoker's encouragement and method using a butter knife and that worked well. All fixed now. Thanks everyone for your advice.
2016-11-21
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DJI Natalia
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RSW Posted at 2016-11-22 14:19
Actually, I used RedHotPoker's encouragement and method using a butter knife and that worked well. ...

Thanks for your updating, glad to hear it's fixed now.
Sorry again for any inconvenience caused.
Hope you enjoy it!
2016-11-21
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