Warranty when bought from reseller
1907 5 2016-11-21
Uploading and Loding Picture ...(0/1)
o(^-^)o
Phantom3ProPilo
lvl.4
Flight distance : 612825 ft
Croatia
Offline

I bought my Phantom 3 Professional with an extra battery through eBay from a "store" and from another country because the price difference from there and where I live is huge
The drone was new and unopened with an extra battery
So, my question is do I have the warranty now after i registered the drone to DJI or?
2016-11-21
Use props
DJI Natalia
Administrator
Flight distance : 318 ft

Offline

To confirm, you live in Croatia, right?
You could check the warranty policy on DJI website: http://www.dji.com/service/policy
Generally speaking, the warranty period starts upon the receipt of product or as may be otherwise specified by DJI. Please keep your purchase proof or invoice.
While customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
2016-11-21
Use props
Phantom3ProPilo
lvl.4
Flight distance : 612825 ft
Croatia
Offline

DJI Natalia Posted at 2016-11-22 08:39
To confirm, you live in Croatia, right?
You could check the warranty policy on DJI website: http://w ...

Yes, I do live in Croatia
I ordered the drone from eBay Germany because of the price difference
I don't think I bought from an authorised reseller
But do I still have warranty even if it wasn't an authorised reseller
I only have an eBay reciept on my email
So I'm out of warranty?
2016-11-23
Use props
DJI Natalia
Administrator
Flight distance : 318 ft

Offline

Phantom3ProPilo Posted at 2016-11-23 20:42
Yes, I do live in Croatia
I ordered the drone from eBay Germany because of the price difference
I  ...

Generally speaking, the warranty period starts from the date you receive it or you activate it.
Since you bought it in another country from eBay, it's recommended to send an e-mail to support.eu@dji.com to consult more details for the warranty.
2016-11-23
Use props
Phantom3ProPilo
lvl.4
Flight distance : 612825 ft
Croatia
Offline

DJI Natalia Posted at 2016-11-24 03:06
Generally speaking, the warranty period starts from the date you receive it or you activate it.
Si ...

Thanks for helping me out!
2016-11-25
Use props
Ciro Italy
lvl.3

Italy
Offline

ask the seller the invoice now
2016-11-25
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules