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Really hard to get the return shipment address
618 2 2016-11-22
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fansfe52952a
lvl.1

France
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Hello,

I would like to send back my OSMO Pro (order 0339863382710) and waiting new product like X5S on inspire.
I'm french and in the French law we have 7 days to return a product and have a cash back if we don't want it.
After online chat and emailing sales@dji.com, support.eu@dji.com and onlinesales@dji.com, I still waiting to know the address to send back my product .
I begin to feel like DJI try to win time.

DJI please can you now give my the return address for french custumer.
The product is still new in the box not use.

Best regards

2016-11-22
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Your case has been escalated, we'll help you handle it soon, thanks for your supporting.
2016-11-22
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fansfe52952a
lvl.1

France
Offline

Hello,

Thank onlinesales@dji.com finaly send me the address to return in UK.

See you
2016-11-25
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