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MAVIC Serious Image Issues
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2542 42 2016-11-27
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canadianairborn
lvl.4

Canada
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I just took the Mavic for a few flights and noticed the right side of my image is blurry. Stills and Videos.
Is this something the repair facility can fix or does it have to be shipped back to China?
The repair facility is down the street from me and it's where I bought the Mavic so I'd like to take it there for repair if possible?
Anyone know?





blurry on right side

blurry on right side

blurry on right side

blurry on right side

blurry on right side

blurry on right side
2016-11-27
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dotfiles
lvl.4

United States
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Start a support ticket with DJI, I would assume they would be able to replace your camera/gimbal at a service center
2016-11-27
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Nees
Second Officer
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Belgium
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I wonder if it is a batch...
2016-11-27
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Mike9055
lvl.1

Italy
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I have lower left screen looking blurry plus and overall focusing problem... Most of the times i have soft focus and my pictures/videos look ugly, plus i have app disconnections leaving me w/o video feed and advanced commands (can still fly it with rc and rth form rc)
2016-11-27
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canadianairborn
lvl.4

Canada
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Nees Posted at 2016-11-28 08:40
I wonder if it is a batch...

Not sure. This was received November 23rd for a retailer. The first batch he received.
2016-11-27
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GroveTuckey
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United States
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Mike9055 Posted at 2016-11-27 20:05
I have lower left screen looking blurry plus and overall focusing problem... Most of the times i hav ...

I have this same issue
2016-11-27
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DJI-Ken
DJI team
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I'm sorry you are experiencing this, please contact DJI support in the morning and send it in for evaluation.
It's under warranty and it needs to be sent to California for repair/exchange.
You can call 818-235-0789 or email http://www.dji.com/support/product
2016-11-27
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DJI-Ken
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Please see the above post and contact DJI.
2016-11-27
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Derodeo
lvl.2

Canada
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DJI-Ken Posted at 2016-11-28 13:29
I'm sorry you are experiencing this, please contact DJI support in the morning and send it in for ev ...

Canadian purchasers need to send their Mavics to California?? There is at least one authorized DFI repair facility in Canada (Calgary).
2016-11-27
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canadianairborn
lvl.4

Canada
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Derodeo Posted at 2016-11-28 13:53
Canadian purchasers need to send their Mavics to California?? There is at least one authorized DFI ...

And it's down the street from me... I'd hate to send this bird to California...
2016-11-28
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canadianairborn
lvl.4

Canada
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DJI-Ken Posted at 2016-11-28 13:29
I'm sorry you are experiencing this, please contact DJI support in the morning and send it in for ev ...

Will the Canadian repair facility be able to replace the camera?
2016-11-28
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Zatx
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United States
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canadianairborn Posted at 2016-11-28 07:12
Will the Canadian repair facility be able to replace the camera?

Drive down to the center and ask them? I bet they're better equipped to answer this question. Even if they don't have a public access point, just go knock on the door. The worst they can do is say, "no."
2016-11-28
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eyecapture
Second Officer
Flight distance : 517848 ft
Canada
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Derodeo Posted at 2016-11-28 00:53
Canadian purchasers need to send their Mavics to California?? There is at least one authorized DFI ...

There is no Canadian repair facility for the Mavic. DJI used to allow for "authorized" Phantom repairs by 3rd parties but no longer. Everything has to go to California now.
2016-11-28
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DJI-Ken
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Derodeo Posted at 2016-11-27 23:53
Canadian purchasers need to send their Mavics to California?? There is at least one authorized DFI ...

The aircraft has to come to California for warranty work, that is the only official DJI repair center.
2016-11-28
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DJI-Ken
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canadianairborn Posted at 2016-11-28 06:11
And it's down the street from me... I'd hate to send this bird to California...

I'm sorry, it needs to be sent to California, please contact support 818-235-0789 or http://www.dji.com/support/product
2016-11-28
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DJI-Ken
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canadianairborn Posted at 2016-11-28 06:12
Will the Canadian repair facility be able to replace the camera?

No, they cannot.
2016-11-28
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DJI-Ken
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Zatx Posted at 2016-11-28 06:31
Drive down to the center and ask them? I bet they're better equipped to answer this question. Even ...

All warranty work from Canada or the US is done in Carson California.
2016-11-28
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DJI-Ken
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eyecapture Posted at 2016-11-28 07:56
There is no Canadian repair facility for the Mavic. DJI used to allow for "authorized" Phantom rep ...

You can have your aircraft repaired by anyone you choose, but for warranty work it has to come to California.
And for new released aircraft like the Mavic, I2, P4P they can only be repaired in California and the independent repair shops are unable to repair since they don't have parts.
2016-11-28
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canadianairborn
lvl.4

United States
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DJI-Ken Posted at 2016-11-28 07:14
You can have your aircraft repaired by anyone you choose, but for warranty work it has to come to  ...

That makes sense I guess.
I did some stationary tests today and it seems as though its blurry on the left side now and sharp on the right? Anyone heard of this on any camera model before?

2016-11-28
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Nees
Second Officer
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Belgium
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DJI-Ken Posted at 2016-11-28 16:12
All warranty work from Canada or the US is done in Carson California.

And in Europe? Netherlands also? They have an office I think.
2016-11-28
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canadianairborn
lvl.4

United States
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DJI-Ken Posted at 2016-11-28 07:11
I'm sorry, it needs to be sent to California, please contact support 818-235-0789 or http://www.dj ...

I did have a chat with the service department yesterday and I'm waiting for RnD to email me.
2016-11-28
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canadianairborn
lvl.4

United States
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Here's some footage of the brick wall. Not great quality.

2016-11-28
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DJI-Ken
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canadianairborn Posted at 2016-11-28 11:58
That makes sense I guess.
I did some stationary tests today and it seems as though its blurry on  ...

Is it always like this, did you use tap to focus?
2016-11-28
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DJI-Ken
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Nees Posted at 2016-11-28 12:01
And in Europe? Netherlands also? They have an office I think.

Yes, Netherlands and Germany for Europe.
2016-11-28
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DJI-Ken
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canadianairborn Posted at 2016-11-28 12:05
I did have a chat with the service department yesterday and I'm waiting for RnD to email me.

Sounds good.
2016-11-28
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DJI-Ken
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canadianairborn Posted at 2016-11-28 12:40
Here's some footage of the brick wall. Not great quality.

https://youtu.be/bYhFfeM8JBA

Also you have to remember, this is a tiny camera and it not going to give the results as a DSLR.
2016-11-28
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MuzzaPuppa
lvl.2
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United Kingdom
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canadianairborn Posted at 2016-11-28 18:58
That makes sense I guess.
I did some stationary tests today and it seems as though its blurry on  ...

Hi
Yes mine was the same except it was the left side. I have sent mine back (i managed to get one of the first shipments) and DJI confirmed it is a hardware issue and they are replacing my camera. I am yet to get it back so will let you know if it is fixed. My friend also has a Mavic and his is crystal clear so it just depends if  your camera has been installed right when it was made. I would send it back.
2016-11-28
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Aussiesmuggler
lvl.2
Flight distance : 26250 ft
Australia
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Is there a repair/warranty location in Australia? or dose it have to come to the USA?
2016-11-28
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canadianairborn
lvl.4

Canada
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MuzzaPuppa Posted at 2016-11-29 05:49
Hi
Yes mine was the same except it was the left side. I have sent mine back (i managed to get one  ...

What date did you send it back? I'm trying to decide if I should send it in before vacation or what til after I get back.
2016-11-28
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canadianairborn
lvl.4

Canada
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DJI-Ken Posted at 2016-11-29 05:24
Is it always like this, did you use tap to focus?

I did tap to focus many times in different spots
2016-11-28
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DJI-Ken
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canadianairborn Posted at 2016-11-28 16:01
I did tap to focus many times in different spots

Ok, thanks.
2016-11-28
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colonel00
lvl.3

United States
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canadianairborn Posted at 2016-11-28 10:58
That makes sense I guess.
I did some stationary tests today and it seems as though its blurry on  ...

If the lens is decentered, it will likely show sharpness and softness on one side or the other.  This can shift based on which side is actually being focused on but the entire frame will not be in focus.  

If you want to do a good test, set the mavic up to take a stationary picture.  After you take a couple photos, turn it over on its top and take a few more without changing the focus.  Assuming the camera/gimbal will hold steady (leave the clamp on?) you should see the focus shift from one side to the other in the sets of photos.
2016-11-28
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Derodeo
lvl.2

Canada
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DJI-Ken Posted at 2016-11-28 23:09
The aircraft has to come to California for warranty work, that is the only official DJI repair cen ...

That's disappointing. I was mislead by their (multrotorheli.ca) site stating;
"We are only authorized DJI repair facility of Drones in Canada, we are full drone repair facility located in Calgary, AB."

  
2016-11-28
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DJI-Ken
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Derodeo Posted at 2016-11-28 22:57
That's disappointing. I was mislead by their (multrotorheli.ca) site stating;
"We are only authori ...

I'm sorry about that, I'm sure they do repairs but for warranty work it has to come to California.
2016-11-28
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fans302fcd3a
lvl.4
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Netherlands
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Have a look at this video:
Fix Soft Blur camera on DJI Mavic Pro 1080p

2016-11-29
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Mike-the-cat
Captain
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fans302fcd3a Posted at 2016-11-29 17:54
Have a look at this video:
Fix Soft Blur camera on DJI Mavic Pro 1080p
https://youtu.be/hYO5Xq-8KTQ

Good tip but the OP's issue is one of sensor alignment.
2016-11-29
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canadianairborn
lvl.4

Canada
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DJI-Ken Posted at 2016-11-29 14:23
I'm sorry about that, I'm sure they do repairs but for warranty work it has to come to California.

No worries, it's not your fault. Thanks for the help.
2016-11-29
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canadianairborn
lvl.4

Canada
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Derodeo Posted at 2016-11-29 13:57
That's disappointing. I was mislead by their (multrotorheli.ca) site stating;
"We are only authori ...

Totally! I was confident buying from them because if I had an issue they could repair it... wrong!
2016-11-29
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AndyC
lvl.2

United Kingdom
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Just an FYI really...I had the soft/blurry image issue with my Mavic as well. I was fortunate enough to receive my Combo package in early November and spotted the issue straight away. My drone was RMA'd and shipped to the Netherlands for repair. After about 2 weeks, it was confirmed that the camera and gimbal were to be replaced under warranty and then shipped back. I picked up the drone on Friday from a local UPS depo and I had received a completely new drone. The stickers were still covering the various parts of the drone and the serial number was completely different. I was quite impressed to have received a new drone but surprised that I had to wait almost three weeks for a "repair" when they could have just sent out a new drone immediately.

Well...bad news...the new drone has the same problem but in a different place and to a different degree. To say I am disappointed in an understatement. Now I am in two minds as to what to do. On one hand, I want to RMA it again and hopefully will receive it back before Xmas but don't want to hold my breath. The other part of me thinks use it for the rest of the year and RMA it in the New Year as hopefully things will be quicker in the service department.

I received a letter along with my replacement drone stating that a "Quality" assessment had taken place. I question the extent of the assessment if I spotted the issue in less than 5 minutes flight time.

Apologies to those with drones out for repair with the same issue. I hope that my situation is a one-off but I can't help but feel that this isn't an isolated incident.
2016-11-29
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DJI-Ken
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canadianairborn Posted at 2016-11-29 21:08
No worries, it's not your fault. Thanks for the help.

No problem at all.
2016-11-29
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