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Activation Service Error
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2189 47 2016-11-27
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cameraman91569
lvl.2

United States
Offline

I received my Inspire 1 Pro on Friday and tried to activate it but I keep getting the Activation Service Error. I've updated all Firmware, used different emails, different devices, but still getting Activation service error.

Anyone able to help me figure this out?  Sure stinks buying a brand new unit and spend THAT much money and now I can't fly it because of an error activating it.

HELP!
IMG_3075.JPG
2016-11-27
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

You had updated aircraft firmware to latest version as well, right?
Please find the update log file and post it here. I'll help to check it.
You could find the update log file by following these steps:
1. Enable Viewing hidden files in your OS. Below are the websites where you can check how to show the hidden files in your PC.
For The Windows System:
http://windows.microsoft.com/en- ... den-files=windows-7
For The Mac System:
http://ianlunn.co.uk/articles/qu ... mac-os-x-mavericks/
2.Enter the root directory of the SD card, then find the hidden folder MISC and enter it. There is LOG folder in it.
3.The LOG txt file is under the LOG folder.
2016-11-27
Use props
Donnie
Captain
Flight distance : 3636782 ft
United States
Offline

Did you happen to update the aircraft and RC before registering it .  I have heard that this can cause some grief like this .
Also make sure the Go App device  you are registering with  has a good internet siganl , try not to use a cell based signal  and use a land based one .  

donnie
2016-11-28
Use props
cameraman91569
lvl.2

United States
Offline

Yes I tried registering before updating. Then updated in hopes of that being the issue. Will pull up the log file and post shortly.
2016-11-28
Use props
cameraman91569
lvl.2

United States
Offline

DJI Mindy Posted at 2016-11-28 00:51
You had updated aircraft firmware to latest version as well, right?
Please find the update log file  ...

Do you want the entire TEXT posted?  If so, here it is:

[00006633]========== 2016.11.25 19:03:13. boot(15) ============
[00006769]Packet [C:\WM610_FC550_FW_V01.09.01.30.bin] detected, card sn [0x5310b185].
[00006804]Packet upgrade start...

[00006841]Packet checking...
[00006888]Packet vlink 01.09.0130 <-> 01.08.0100.
[00006961]Done.

[00007003]Version checking[1]...
[00007046][08 00][00] v2.14.9.26 -> v2.14.9.42 need upgrade.
[00007092][01 00][00] v1.22.5037 -> v1.27.5134 need upgrade
[00007131][01 01][00] v1.22.5037 -> v1.27.5134 need upgrade
[00007194][01 04][00] v0.2.4270 -> v0.5.5085 need upgrade
[00007302][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007402][03 06][00] v2.4.20.18 -> v2.4.20.18
[00007447][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007542][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007597][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007682][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007762][12 00][00] v1.11.0.0 -> v1.11.0.0
[00007842][12 01][00] v1.11.0.0 -> v1.11.0.0
[00007923][12 02][00] v1.11.0.0 -> v1.11.0.0
[00008023][12 03][00] v1.11.0.0 -> v1.11.0.0
[00008167][15 00][00] v1.1.2.0 -> v1.1.2.0
[00008223][17 00][00] v1.1.0.8 -> v1.1.0.8
[00008323][17 01][00] v2.0.1.6 -> v2.0.1.6
[00008401][19 00][00] v1.0.8.96 -> v1.0.8.96
[00008438]Done.

[00010488]Waiting for user confirm...
[00020526]Timeout, start upgrade automatically.

[00020604]Firmware upgrading[1]...
[00026758][01 00] Firmware upgrade start...
[00006383][01 00] Firmware upgrade finished successfully.
[00006424]Done.

[00006466]Packet [C:\WM610_FC550_FW_V01.09.01.30.bin] resumed, card sn [0x5310b185].
[00006512]Packet vlink 01.09.0130 <-> 01.08.0100.
[00006593]Version checking[2]...
[00006642][08 00][00] v2.14.9.26 -> v2.14.9.42 need upgrade.
[00006681][01 00][05] v1.27.5134 -> v1.27.5134
[00006722][01 01][00] v1.22.5037 -> v1.27.5134 need upgrade
[00006772][01 04][00] v0.2.4270 -> v0.5.5085 need upgrade
[00006866][03 05][00] v34.1.0.5 -> v34.1.0.5
[00006948][03 06][00] v2.4.20.18 -> v2.4.20.18
[00006995][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007195][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007250][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007327][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007448][12 00][00] v1.11.0.0 -> v1.11.0.0
[00007527][12 01][00] v1.11.0.0 -> v1.11.0.0
[00007627][12 02][00] v1.11.0.0 -> v1.11.0.0
[00007706][12 03][00] v1.11.0.0 -> v1.11.0.0
[00009036][15 00][00] v1.1.2.0 -> v1.1.2.0
[00009086][17 00][00] v1.1.0.8 -> v1.1.0.8
[00009227][17 01][00] v2.0.1.6 -> v2.0.1.6
[00009271][19 00][00] v1.0.8.96 -> v1.0.8.96
[00009308]Done.

[00009347]Firmware upgrading[2]...
[00009439][01 01] Firmware upgrade start...
[00019728][01 01] Firmware upgrade finished successfully.
[00019774][01 04] Firmware upgrade start...
[00039137][01 04] Firmware upgrade finished successfully.
[00039875][08 00] Firmware upgrade start...
[00525247][08 00] Firmware upgrade finished successfully.
[00525283]Done.

[00525325]Version checking[3]...
[00530387][08 00][05] v2.14.9.42 -> v2.14.9.42
[00530429][01 00][05] v1.27.5134 -> v1.27.5134
[00530468][01 01][05] v1.27.5134 -> v1.27.5134
[00530518][01 04][05] v0.5.5085 -> v0.5.5085
[00530617][03 05][00] v34.1.0.5 -> v34.1.0.5
[00530693][03 06][00] v2.4.20.18 -> v2.4.20.18
[00530738][04 00][00] v1.29.0.92 -> v1.29.0.92
[00530795][05 00][00] v3.0.6.2 -> v3.0.6.2
[00530859][09 00][00] v3.0.0.4 -> v3.0.0.4
[00530936][11 00][00] v3.10.0.0 -> v3.9.0.0
[00531033][12 00][00] v1.11.0.0 -> v1.11.0.0
[00531117][12 01][00] v1.11.0.0 -> v1.11.0.0
[00531217][12 02][00] v1.11.0.0 -> v1.11.0.0
[00531293][12 03][00] v1.11.0.0 -> v1.11.0.0
[00531382][15 00][00] v1.1.2.0 -> v1.1.2.0
[00531439][17 00][00] v1.1.0.8 -> v1.1.0.8
[00531536][17 01][00] v2.0.1.6 -> v2.0.1.6
[00531583][19 00][00] v1.0.8.96 -> v1.0.8.96
[00531625]Packet upgrade finish successfully.



[00006589]========== remo-con disconnect. boot(15) ============
[00006622]Packet [C:\WM610_FC550_FW_V01.09.01.30.bin] detected, card sn [0x5310b185].
[00006665]Packet upgrade start...

[00006708]Packet checking...
[00006849]Packet vlink 01.09.0130 <-> 01.08.0100.
[00006898]Record vlink 01.09.0130 <-> 01.08.0100 (flow = 0).
[00006951]Done.

[00006993]Version checking[1]...
[00007133][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007206][01 00][00] v1.27.5134 -> v1.27.5134
[00007263][01 01][00] v1.27.5134 -> v1.27.5134
[00007307][01 04][00] v0.5.5085 -> v0.5.5085
[00007390][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007468][03 06][00] v2.4.20.18 -> v2.4.20.18
[00007511][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007608][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007663][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007749][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007829][12 00][00] v1.11.0.0 -> v1.11.0.0
[00007928][12 01][00] v1.11.0.0 -> v1.11.0.0
[00008009][12 02][00] v1.11.0.0 -> v1.11.0.0
[00008109][12 03][00] v1.11.0.0 -> v1.11.0.0
[00008237][15 00][00] v1.1.2.0 -> v1.1.2.0
[00008309][17 00][00] v1.1.0.8 -> v1.1.0.8
[00008429][17 01][00] v2.0.1.6 -> v2.0.1.6
[00008484][19 00][00] v1.0.8.96 -> v1.0.8.96
[00010519]Packet upgrade cancelled at version checking.



[00006582]========== remo-con disconnect. boot(15) ============
[00006628]Packet [C:\WM610_FC550_FW_V01.09.01.30.bin] detected, card sn [0x5310b185].
[00006664]Packet upgrade start...

[00006713]Packet checking...
[00006757]Packet vlink 01.09.0130 <-> 01.08.0100.
[00006804]Record vlink 01.09.0130 <-> 01.08.0100 (flow = 0).
[00006842]Done.

[00006877]Version checking[1]...
[00006930][08 00][00] v2.14.9.42 -> v2.14.9.42
[00006983][01 00][00] v1.27.5134 -> v1.27.5134
[00007028][01 01][00] v1.27.5134 -> v1.27.5134
[00007075][01 04][00] v0.5.5085 -> v0.5.5085
[00007171][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007291][03 06][00] v2.4.20.18 -> v2.4.20.18
[00007363][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007451][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007501][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007610][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007690][12 00][00] v1.11.0.0 -> v1.11.0.0
[00007770][12 01][00] v1.11.0.0 -> v1.11.0.0
[00007930][12 02][00] v1.11.0.0 -> v1.11.0.0
[00008030][12 03][00] v1.11.0.0 -> v1.11.0.0
[00008170][15 00][00] v1.1.2.0 -> v1.1.2.0
[00008230][17 00][00] v1.1.0.8 -> v1.1.0.8
[00008330][17 01][00] v2.0.1.6 -> v2.0.1.6
[00008402][19 00][00] v1.0.8.96 -> v1.0.8.96
[00010440]Packet upgrade cancelled at version checking.



[00006737]========== 2016.11.25 21:59:38. boot(15) ============
[00006784]Packet [C:\WM610_FC550_FW_V01.09.01.30.bin] detected, card sn [0x5310b185].
[00006829]Packet upgrade start...

[00006877]Packet checking...
[00006917]Packet vlink 01.09.0130 <-> 01.08.0100.
[00006960]Record vlink 01.09.0130 <-> 01.08.0100 (flow = 0).
[00006999]Done.

[00007046]Version checking[1]...
[00007132][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007172][01 00][00] v1.27.5134 -> v1.27.5134
[00007230][01 01][00] v1.27.5134 -> v1.27.5134
[00007286][01 04][00] v0.5.5085 -> v0.5.5085
[00007391][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007491][03 06][00] v2.4.20.18 -> v2.4.20.18
[00007545][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007629][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007694][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007790][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007891][12 00][00] v1.11.0.0 -> v1.11.0.0
[00007967][12 01][00] v1.11.0.0 -> v1.11.0.0
[00008047][12 02][00] v1.11.0.0 -> v1.11.0.0
[00008130][12 03][00] v1.11.0.0 -> v1.11.0.0
[00008268][15 00][00] v1.1.2.0 -> v1.1.2.0
[00008330][17 00][00] v1.1.0.8 -> v1.1.0.8
[00008430][17 01][00] v2.0.1.6 -> v2.0.1.6
[00008487][19 00][00] v1.0.8.96 -> v1.0.8.96
[00010535]Packet upgrade cancelled at version checking.



[00006689]========== 2016.11.25 22:04:17. boot(15) ============
[00006728]Packet [C:\WM610_FC550_FW_V01.09.01.30.bin] detected, card sn [0x5310b185].
[00006770]Packet upgrade start...

[00006814]Packet checking...
[00006858]Packet vlink 01.09.0130 <-> 01.08.0100.
[00006908]Record vlink 01.09.0130 <-> 01.08.0100 (flow = 0).
[00006945]Done.

[00006989]Version checking[1]...
[00007133][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007307][01 00][00] v1.27.5134 -> v1.27.5134
[00007386][01 01][00] v1.27.5134 -> v1.27.5134
[00007431][01 04][00] v0.5.5085 -> v0.5.5085
[00007529][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007621][03 06][00] v2.4.20.18 -> v2.4.20.18
[00007686][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007768][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007822][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007921][11 00][00] v3.10.0.0 -> v3.9.0.0
[00008021][12 00][00] v1.11.0.0 -> v1.11.0.0
[00008121][12 01][00] v1.11.0.0 -> v1.11.0.0
[00008222][12 02][00] v1.11.0.0 -> v1.11.0.0
[00008341][12 03][00] v1.11.0.0 -> v1.11.0.0
[00008482][15 00][00] v1.1.2.0 -> v1.1.2.0
[00008542][17 00][00] v1.1.0.8 -> v1.1.0.8
[00008648][17 01][00] v2.0.1.6 -> v2.0.1.6
[00008701][19 00][00] v1.0.8.96 -> v1.0.8.96
[00010742]Packet upgrade cancelled at version checking.



[00006607]========== remo-con disconnect. boot(15) ============
[00006650]Packet [C:\WM610_FC550_FW_V01.09.01.30.bin] detected, card sn [0x5310b185].
[00006696]Packet upgrade start...

[00006743]Packet checking...
[00006785]Packet vlink 01.09.0130 <-> 01.08.0100.
[00006836]Record vlink 01.09.0130 <-> 01.08.0100 (flow = 0).
[00006873]Done.

[00006923]Version checking[1]...
[00007110][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007160][01 00][00] v1.27.5134 -> v1.27.5134
[00007219][01 01][00] v1.27.5134 -> v1.27.5134
[00007296][01 04][00] v0.5.5085 -> v0.5.5085
[00007357][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007416][03 06][00] v2.4.20.18 -> v2.4.20.18
[00007463][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007557][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007610][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007696][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007776][12 00][00] v1.11.0.0 -> v1.11.0.0
[00007876][12 01][00] v1.11.0.0 -> v1.11.0.0
[00007976][12 02][00] v1.11.0.0 -> v1.11.0.0
[00008076][12 03][00] v1.11.0.0 -> v1.11.0.0
[00008248][15 00][00] v1.1.2.0 -> v1.1.2.0
[00008315][17 00][00] v1.1.0.8 -> v1.1.0.8
[00008524][17 01][00] v2.0.1.6 -> v2.0.1.6
[00008597][19 00][00] v1.0.8.96 -> v1.0.8.96
[00010637]Packet upgrade cancelled at version checking.



[00006614]========== 2016.11.26 12:17:17. boot(15) ============
[00006656]Packet [C:\WM610_FC550_FW_V01.09.01.30.bin] detected, card sn [0x5310b185].
[00006702]Packet upgrade start...

[00006747]Packet checking...
[00006796]Packet vlink 01.09.0130 <-> 01.08.0100.
[00006839]Record vlink 01.09.0130 <-> 01.08.0100 (flow = 0).
[00006880]Done.

[00006931]Version checking[1]...
[00007124][08 00][00] v2.14.9.42 -> v2.14.9.42
[00007172][01 00][00] v1.27.5134 -> v1.27.5134
[00007229][01 01][00] v1.27.5134 -> v1.27.5134
[00007315][01 04][00] v0.5.5085 -> v0.5.5085
[00007418][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007497][03 06][00] v2.4.20.18 -> v2.4.20.18
[00007570][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007657][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007712][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007797][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007897][12 00][00] v1.11.0.0 -> v1.11.0.0
[00008018][12 01][00] v1.11.0.0 -> v1.11.0.0
[00008118][12 02][00] v1.11.0.0 -> v1.11.0.0
[00008197][12 03][00] v1.11.0.0 -> v1.11.0.0
[00008334][15 00][00] v1.1.2.0 -> v1.1.2.0
[00008436][17 00][00] v1.1.0.8 -> v1.1.0.8
[00008543][17 01][00] v2.0.1.6 -> v2.0.1.6
[00008597][19 00][00] v1.0.8.96 -> v1.0.8.96
[00010638]Packet upgrade cancelled at version checking.



[00006680]========== remo-con disconnect. boot(15) ============
[00006717]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] detected, card sn [0x5310b185].
[00006758]Packet upgrade start...

[00006818]Packet checking...
[00006888]Packet vlink 01.08.0100 <-> 01.04.0070.
[00006934]Record vlink 01.09.0130 <-> 01.08.0100 (flow = 1).
[00006971]Done.

[00007009]Version checking[1]...
[00007050][01 00][00] v1.27.5134 -> v1.22.5037 need upgrade
[00007089][01 01][00] v1.27.5134 -> v1.22.5037 need upgrade
[00007143][01 04][00] v0.5.5085 -> v0.2.4270 need upgrade
[00007219][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007399][03 06][00] v2.4.20.18 -> v2.4.10.7 need upgrade.
[00007443][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007524][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007570][08 00][00] v2.14.9.42 -> v2.14.9.26 need upgrade.
[00007619][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007719][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007819][12 00][00] v1.11.0.0 -> v1.11.0.0
[00007919][12 01][00] v1.11.0.0 -> v1.11.0.0
[00007999][12 02][00] v1.11.0.0 -> v1.11.0.0
[00008099][12 03][00] v1.11.0.0 -> v1.11.0.0
[00008237][15 00][00] v1.1.2.0 -> v1.1.2.0
[00008299][17 00][00] v1.1.0.8 -> v1.1.0.4 need upgrade.
[00008399][17 01][00] v2.0.1.6 -> v2.0.1.4 need upgrade.
[00008448][19 00][00] v1.0.8.96 -> v1.0.8.96
[00008492]Done.

[00010546]Waiting for user confirm...
[00020582]Timeout, start upgrade automatically.

[00020658]Firmware upgrading[1]...
[00020745][01 01] Firmware upgrade start...
[00030987][01 01] Firmware upgrade finished successfully.
[00031037][01 04] Firmware upgrade start...
[00050347][01 04] Firmware upgrade finished successfully.
[00050863][08 00] Firmware upgrade start...
[00534829][08 00] Firmware upgrade finished successfully.
[00534941][03 06] Firmware upgrade start...
[00753958][03 06] Firmware upgrade finished successfully.
[00754014][17 00] Firmware upgrade start...
[00795518][17 00] Firmware upgrade finished successfully.
[00795585][17 01] Firmware upgrade start...
[00829457][17 01] Firmware upgrade finished successfully.
[00829500]Done.

[00829558]Version checking[2]...
[00829595][01 00][00] v1.27.5134 -> v1.22.5037 need upgrade
[00829634][01 01][05] v1.22.5037 -> v1.22.5037
[00829692][01 04][05] v0.2.4270 -> v0.2.4270
[00829761][03 05][00] v34.1.0.5 -> v34.1.0.5
[00829821][03 06][05] v2.4.10.7 -> v2.4.10.7
[00829870][04 00][00] v1.29.0.92 -> v1.29.0.92
[00829961][05 00][00] v3.0.6.2 -> v3.0.6.2
[00830004][08 00][05] v2.14.9.26 -> v2.14.9.26
[00830070][09 00][00] v3.0.0.4 -> v3.0.0.4
[00830141][11 00][00] v3.10.0.0 -> v3.9.0.0
[00830320][12 00][00] v1.11.0.0 -> v1.11.0.0
[00830400][12 01][00] v1.11.0.0 -> v1.11.0.0
[00830520][12 02][00] v1.11.0.0 -> v1.11.0.0
[00830600][12 03][00] v1.11.0.0 -> v1.11.0.0
[00832170][15 00][00] v1.1.2.0 -> v1.1.2.0
[00832241][17 00][05] v1.1.0.4 -> v1.1.0.4
[00832341][17 01][05] v2.0.1.4 -> v2.0.1.4
[00832390][19 00][00] v1.0.8.96 -> v1.0.8.96
[00832430]Done.

[00832470]Firmware upgrading[2]...
[00838026][01 00] Firmware upgrade start...
[00006373][01 00] Firmware upgrade finished successfully.
[00006421]Done.

[00006467]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] resumed, card sn [0x5310b185].
[00006516]Packet vlink 01.08.0100 <-> 01.04.0070.
[00006560]Record vlink 01.09.0130 <-> 01.08.0100 (flow = 1).
[00006606]Version checking[2]...
[00006650][01 00][05] v1.22.5037 -> v1.22.5037
[00006705][01 01][05] v1.22.5037 -> v1.22.5037
[00006804][01 04][05] v0.2.4270 -> v0.2.4270
[00006857][03 05][00] v34.1.0.5 -> v34.1.0.5
[00006917][03 06][05] v2.4.10.7 -> v2.4.10.7
[00006970][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007057][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007100][08 00][05] v2.14.9.26 -> v2.14.9.26
[00007166][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007237][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007317][12 00][00] v1.11.0.0 -> v1.11.0.0
[00007417][12 01][00] v1.11.0.0 -> v1.11.0.0
[00007496][12 02][00] v1.11.0.0 -> v1.11.0.0
[00007616][12 03][00] v1.11.0.0 -> v1.11.0.0
[00009056][15 00][00] v1.1.2.0 -> v1.1.2.0
[00009117][17 00][05] v1.1.0.4 -> v1.1.0.4
[00009237][17 01][05] v2.0.1.4 -> v2.0.1.4
[00009285][19 00][00] v1.0.8.96 -> v1.0.8.96
[00009323]Packet upgrade finish successfully.



[00006569]========== remo-con disconnect. boot(15) ============
[00006617]Packet [C:\WM610_FC550_FW_V01.09.01.30.bin] detected, card sn [0x5310b185].
[00006662]Packet upgrade start...

[00006726]Packet checking...
[00006792]Packet vlink 01.09.0130 <-> 01.08.0100.
[00006834]Record vlink 01.09.0130 <-> 01.08.0100 (flow = 0).
[00006961]Done.

[00007008]Version checking[1]...
[00007059][08 00][00] v2.14.9.26 -> v2.14.9.42 need upgrade.
[00007096][01 00][00] v1.22.5037 -> v1.27.5134 need upgrade
[00007139][01 01][00] v1.22.5037 -> v1.27.5134 need upgrade
[00007184][01 04][00] v0.2.4270 -> v0.5.5085 need upgrade
[00007277][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007357][03 06][00] v2.4.10.7 -> v2.4.20.18 need upgrade.
[00007408][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007497][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007567][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007643][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007717][12 00][00] v1.11.0.0 -> v1.11.0.0
[00007797][12 01][00] v1.11.0.0 -> v1.11.0.0
[00007897][12 02][00] v1.11.0.0 -> v1.11.0.0
[00007997][12 03][00] v1.11.0.0 -> v1.11.0.0
[00008131][15 00][00] v1.1.2.0 -> v1.1.2.0
[00008197][17 00][00] v1.1.0.4 -> v1.1.0.8 need upgrade.
[00008298][17 01][00] v2.0.1.4 -> v2.0.1.6 need upgrade.
[00008372][19 00][00] v1.0.8.96 -> v1.0.8.96
[00008418]Done.

[00010474]Waiting for user confirm...
[00020512]Timeout, start upgrade automatically.

[00020591]Firmware upgrading[1]...
[00026192][01 00] Firmware upgrade start...
[00006379][01 00] Firmware upgrade finished successfully.
[00006421]Done.

[00006465]Packet [C:\WM610_FC550_FW_V01.09.01.30.bin] resumed, card sn [0x5310b185].
[00006520]Packet vlink 01.09.0130 <-> 01.08.0100.
[00006567]Record vlink 01.09.0130 <-> 01.08.0100 (flow = 0).
[00006607]Version checking[2]...
[00006664][08 00][00] v2.14.9.26 -> v2.14.9.42 need upgrade.
[00006707][01 00][05] v1.27.5134 -> v1.27.5134
[00006872][01 01][00] v1.22.5037 -> v1.27.5134 need upgrade
[00006923][01 04][00] v0.2.4270 -> v0.5.5085 need upgrade
[00007043][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007132][03 06][00] v2.4.10.7 -> v2.4.20.18 need upgrade.
[00007188][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007262][05 00][00] v3.0.6.2 -> v3.0.6.2
[00007312][09 00][00] v3.0.0.4 -> v3.0.0.4
[00007403][11 00][00] v3.10.0.0 -> v3.9.0.0
[00007483][12 00][00] v1.11.0.0 -> v1.11.0.0
[00007643][12 01][00] v1.11.0.0 -> v1.11.0.0
[00007743][12 02][00] v1.11.0.0 -> v1.11.0.0
[00007843][12 03][00] v1.11.0.0 -> v1.11.0.0
[00009185][15 00][00] v1.1.2.0 -> v1.1.2.0
[00009249][17 00][00] v1.1.0.4 -> v1.1.0.8 need upgrade.
[00009363][17 01][00] v2.0.1.4 -> v2.0.1.6 need upgrade.
[00009412][19 00][00] v1.0.8.96 -> v1.0.8.96
[00009460]Done.

[00009500]Firmware upgrading[2]...
[00009601][01 01] Firmware upgrade start...
[00019873][01 01] Firmware upgrade finished successfully.
[00019923][01 04] Firmware upgrade start...
[00039300][01 04] Firmware upgrade finished successfully.
[00039938][08 00] Firmware upgrade start...
[00531287][08 00] Firmware upgrade finished successfully.
[00531429][03 06] Firmware upgrade start...
[00771521][03 06] Firmware upgrade finished successfully.
[00771575][17 00] Firmware upgrade start...
[00812941][17 00] Firmware upgrade finished successfully.
[00812990][17 01] Firmware upgrade start...
[00846800][17 01] Firmware upgrade finished successfully.
[00846843]Done.

[00846882]Version checking[3]...
[00846933][08 00][05] v2.14.9.42 -> v2.14.9.42
[00846979][01 00][05] v1.27.5134 -> v1.27.5134
[00847020][01 01][05] v1.27.5134 -> v1.27.5134
[00847069][01 04][05] v0.5.5085 -> v0.5.5085
[00847143][03 05][00] v34.1.0.5 -> v34.1.0.5
[00847243][03 06][05] v2.4.20.18 -> v2.4.20.18
[00847289][04 00][00] v1.29.0.92 -> v1.29.0.92
[00847363][05 00][00] v3.0.6.2 -> v3.0.6.2
[00847418][09 00][00] v3.0.0.4 -> v3.0.0.4
[00847483][11 00][00] v3.10.0.0 -> v3.9.0.0
[00847563][12 00][00] v1.11.0.0 -> v1.11.0.0
[00847663][12 01][00] v1.11.0.0 -> v1.11.0.0
[00847743][12 02][00] v1.11.0.0 -> v1.11.0.0
[00847823][12 03][00] v1.11.0.0 -> v1.11.0.0
[00847972][15 00][00] v1.1.2.0 -> v1.1.2.0
[00848043][17 00][05] v1.1.0.8 -> v1.1.0.8
[00848163][17 01][05] v2.0.1.6 -> v2.0.1.6
[00848213][19 00][00] v1.0.8.96 -> v1.0.8.96
[00848254]Packet upgrade finish successfully.



2016-11-28
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Donnie
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cameraman91569 Posted at 2016-11-28 10:31
Do you want the entire TEXT posted?  If so, here it is:

[00006633]========== 2016.11.25 19:03:13 ...

Did you also update the RC transmitter ? Also are you using a  reliable wi fi conection on the Go app device when trying to register ?  this is crucial , make sure aircraft is OFF and the RC and Go app are connected and the go app can connect to the internet . I wouold make sure you have internet connection to your go app device and then open the DJI go app to try to register .
Can you start the motors on the Aircraft from the RC ?  

What device  are you using for the Go app ?  Is it on the approved list ?

I know some members have updated the AC  and RC before registering and this can cause the registration problem .  You did not update the RC transmitter  before trying to register did you ?  
**** I have no idea why Mindy would want the file from the Aircraft, I am sure she has a method to her  reasoning.

donnie


2016-11-28
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cameraman91569
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Donnie Posted at 2016-11-28 11:36
Did you also update the RC transmitter ? Also are you using a  reliable wi fi conection on the Go a ...

I've used my iPhone 6S Plus and my iPad Air 2...both failed.  I've been able to move the camera around and I get the "Your Home Point has been Set..." notification...but without activation, you can't control the motors.

I've not tried to register without the aircraft on, but guess I can try that...it doesn't bring the activation screen up unless the aircraft is on though.  Internet has been present on ALL attempts.  It gives you an error if you don't have internet...so that's not been the issue.
2016-11-28
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Donnie Posted at 2016-11-28 11:36
Did you also update the RC transmitter ? Also are you using a  reliable wi fi conection on the Go a ...

oh...and yes the controller was updated as well.
2016-11-28
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cameraman91569
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Here are all the firmware numbers.
IMG_3066.PNG
2016-11-28
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Donnie
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cameraman91569 Posted at 2016-11-28 14:00
Here are all the firmware numbers.

You are up to date , I just dont know why it wont work . Have you tried other E -mails ?   

The reason I asked if the motors would start is because I thought perhaps you registered without realizing it .

I need to think about this one ...sorry mate.
Can you take a short video of exactly the process  you are doing and post it here or send it to me .

donaldjames1990@gmail.com

I am going to try and get Ken or Jamie here to help you.

donnie
2016-11-28
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cameraman91569
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Donnie Posted at 2016-11-28 14:24
You are up to date , I just dont know why it wont work . Have you tried other E -mails ?   

The re ...

I will try to shoot some video of the process shortly.
2016-11-28
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Donnie
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cameraman91569 Posted at 2016-11-28 14:29
I will try to shoot some video of the process shortly.

I have a friend at DJI Ken , he is going to try to help also . He is in LA

donnie
2016-11-28
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cameraman91569
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Donnie Posted at 2016-11-28 14:32
I have a friend at DJI Ken , he is going to try to help also . He is in LA

donnie

Thanks!  It's killing me to have this awesome AC sitting here and not be able to fly it.
2016-11-28
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Donnie
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cameraman91569 Posted at 2016-11-28 14:34
Thanks!  It's killing me to have this awesome AC sitting here and not be able to fly it.

I have an idea that may work , go to the I pad  and delete the go app from it .  Now re -install the Go app and start over.  Be sure to use a reliable E mail address.
This will not hurt anything I promise .   

let me know

donnie
2016-11-28
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Donnie Posted at 2016-11-28 14:43
I have an idea that may work , go to the I pad  and delete the go app from it .  Now re -install th ...

That was one of the first things I tried.
2016-11-28
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Donnie
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cameraman91569 Posted at 2016-11-28 14:44
That was one of the first things I tried.

Do it again , you may have done this prior to the update.  Just  humor me please
also can you try a different wi fi connection if possible ?
also be sure to delete the other Go app from the device , we dont want them conflicting with one another.  dont think thats a problem but just do it please

donnie

2016-11-28
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cameraman91569 Posted at 2016-11-28 14:44
That was one of the first things I tried.

If the go app re install does not work I want you to rollback to the previous FW and try again with that one . If that one dont work , then update again and try it again .  we may have some data that was lost when you updated .  I have dug into past fixes and this was one of them, the first being to delete go app and re -install.

2016-11-28
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cameraman91569 Posted at 2016-11-28 14:34
Thanks!  It's killing me to have this awesome AC sitting here and not be able to fly it.

I have to do some other duties but will check back soon as i can

donnie
2016-11-28
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Donnie Posted at 2016-11-28 14:52
If the go app re install does not work I want you to rollback to the previous FW and try again with ...

OK.  I'm on the phone with DJI right now, let me finish that call and then I will get back to you.
2016-11-28
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Donnie Posted at 2016-11-28 15:03
I have to do some other duties but will check back soon as i can

donnie

Thanks!  They checked my SN's and they have not been activated.  Told me to down grade like you said.  Doing that now.
2016-11-28
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DJI-Ken
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cameraman91569 Posted at 2016-11-28 14:25
Thanks!  They checked my SN's and they have not been activated.  Told me to down grade like you sa ...

It seems you've tried all the troubleshooting steps, I'm really not sure why it's not activating.
Can you setup a different account with a generic email like Gmail or Yahoo then try with that account.
If it works you can log out of that account in the GO app and leg back into your regular bbbtv12 account.
2016-11-28
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cameraman91569 Posted at 2016-11-29 05:25
Thanks!  They checked my SN's and they have not been activated.  Told me to down grade like you sa ...

Please keep us posted.
2016-11-28
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Brad Jones
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Well I originally have tried my gmail account which my Phantom 3 Pro is registered under and had no luck with that either.

I did everything that DJI told me to do today and still...nothing. I'm really getting frustrated and about to send it back...which I DON'T want to do...but I have to choice!  I can't afford $3400 paper weights.
2016-11-28
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By the way...DJI ran my serial numbers and all are clean and not been registered. I purchased the unit on EBay but i broke the seal on the case. Never been opened or touched. They even sent my extra battery in a different box since it was sealed.  It's just started to get frustrating with the whole thing. I've been wanting an Inspire for a long time and finally had the money to buy one and now I can't fly it. Never had issues out of my Phantom.
2016-11-28
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Same results. Uggghhhh!  I want my Inspire to fly!  It's just a stupid activation!  Can't they do that by phone or something?  Dang you DJI.
IMG_0812.PNG
IMG_0811.PNG
2016-11-28
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Donnie
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Brad Jones Posted at 2016-11-28 20:29
Same results. Uggghhhh!  I want my Inspire to fly!  It's just a stupid activation!  Can't they do th ...

Brad do you want to try my user name and password- see if it will work  - I dont mind at all  and we can figure out how to unwind it later, just get you going .

donaldjames1990@gmail.com

sorry man this sucks .....
2016-11-29
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Brad Jones
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Well I'm into Day #5 of owning an Inspire 1 Pro and NOT being able to Activate it.  Uggghhhh!
2016-11-29
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Donnie
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Brad Jones Posted at 2016-11-29 11:30
Well I'm into Day #5 of owning an Inspire 1 Pro and NOT being able to Activate it.  Uggghhhh!

Ok , sorry I was at wok all day and did not have a chance to get back to you .

I sent you may email address and pass word , let me know if it works.

did you already rollback the RC to the previous firmware and then re -install to the current one as well ?



Donnie
2016-11-29
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Brad Jones Posted at 2016-11-29 11:30
Well I'm into Day #5 of owning an Inspire 1 Pro and NOT being able to Activate it.  Uggghhhh!

Reset instructions , this takes the RC back to factory default  - try to register  at this FW -  If this wont work then update it to 1.7 and try again .


Hold down the C1,C2 on back of RC ,video Red dot record on top left , camera setting dial detent push down hard , and while all 4 are pressed power up the RC and as soon as it powers up wait a few seconds then let go of all buttons and it's done. Then you can update through the app.

I very rarely get stumped and sure Hope we can get ya'll goin

donnie

2016-11-29
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Jamie , just wondering I notice his RC transmitter has no serial number .  could this be causing the inability to register .

donnie
2016-11-29
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DJI-Ken Posted at 2016-11-28 15:37
It seems you've tried all the troubleshooting steps, I'm really not sure why it's not activating.
...

Ken , Just wondering I notice that OP has no serial number in the RC go app "About' page would this cause the system not to register ?

donnie
2016-11-29
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Donnie Posted at 2016-11-29 15:45
Ken , Just wondering I notice that OP has no serial number in the RC go app "About' page would thi ...

I'm not sure.
I really don't know why it will not activate.
2016-11-29
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Donnie Posted at 2016-11-30 04:43
Jamie , just wondering I notice his RC transmitter has no serial number .  could this be causing t ...

It could possible, since activation does want to read all the SNs to apply the warranty at the end. This points to an internal issue with the RC that would be grounds for exchange (if possible) or a RMA.
2016-11-29
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Brad Jones Posted at 2016-11-28 21:29
Same results. Uggghhhh!  I want my Inspire to fly!  It's just a stupid activation!  Can't they do th ...

I'm sorry you still are unable to activate, I've never seen that before. Usually using a different email does it.
Have you tried a few different emails?
It may be something with the flight controller.
You've already deleted/reinstalled the app, tried different devices, different email.
You may have to send the aircraft in if you cannot get past the registration.
I'm wondering if updating firmware before activating the aircraft has anything to do with it.
2016-11-29
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Donnie Posted at 2016-11-29 15:45
Ken , Just wondering I notice that OP has no serial number in the RC go app "About' page would thi ...

It could also be that the aircraft was updated before activating.
2016-11-29
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DJI-Ken Posted at 2016-11-29 16:16
It could also be that the aircraft was updated before activating.

I think that may have been part of it , Brad is an experienced user and I asked him that and he tried like hell and then was told to update the FW and then try.  Still no Joy , spoke with Him on the phone and spent a couple hours and still no luck .  The shop he bought it from will give him a refund or exchange so he is going to take that route.  I think the RC he  has with his system is corrupted or something, since he could not get the serial number to come up with all systems in standby mode, that may be it .  Not 100% sure .  Thanks for helping brother, always appreciated.

donnie


2016-11-30
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DJI-Jamie Posted at 2016-11-29 15:46
It could possible, since activation does want to read all the SNs to apply the warranty at the end ...

The vendor he bought it from has agreed to a return - Thanks for all the help as well brother Jamie, always appreciate it my friend.
Are there any big trade shows that you and Ken will be at in the future?  I would love to fly out and go to it and have lunch with you guys.  Let me know if something  worthwhile comes up .

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2016-11-30
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Donnie Posted at 2016-11-30 07:17
I think that may have been part of it , Brad is an experienced user and I asked him that and he tr ...

No problem buddy, and we really appreciate all the assistance you give to forum members.
And hopefully I'll be at NAB.
2016-11-30
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DJI-Ken Posted at 2016-11-30 09:29
No problem buddy, and we really appreciate all the assistance you give to forum members.
And hopef ...

Ok, help a brother out , when an where is NAB ?

donnie
2016-11-30
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DJI-Ken Posted at 2016-11-29 14:16
It could also be that the aircraft was updated before activating.

Ken

I too think this is the culprit. The remote does not talk to the aircraft completely until the activation is completed. I believe systems are locked out,    meaning they would not update correctly (IMO) the DJI engineers should be able to answer this question.... and then a warning label should be stuck on the remote for users to know what to do.

Rich
2016-11-30
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