So i contacted DJI Onlinesales about 3 days ago, because my Money was returned to my PayPal account, i told them I WANT the invoice to pay, to not cause any delays.

Now they told me, they have sent me an Invoice, but where!?

No attachments in the mail, no Link and nothing under my DJI Account and nothing on my PayPal account, what should i do?


EDIT: Since nobody can really help me, both PayPal and DJIs Support very friendly, but DJI doesn't want to send me my Invoice and PayPal can't of course do anything about it, please cancel: 0432986391044  I ordered now via an European Vendor, i will get it by Friday it seems!!!

Nothing in junk mal folder ?

Aardvark Posted at 2016-11-28 19:26
Nothing in junk mal folder ?

Nope.

Still waiting for it, i don't know if something got lost in translation, but here is the original mail wording:



Dear Sir,

Thanks for your prompt reply and we are sorry for all the confusion.

We tried to capture your pre-authorization of this order but failed somehow. To avoid any further delay, we have to reverse your pre-authorization back to your paypal account.

It should arrive to your account now. We have also sent an invoice to you, after you finalize the payment via the invoice, your order xxxxxxxxx044 will resume.

Please no worry, Your will not lose your queue.

Thanks and Have a nice day

Could you please provide me with your order number?
I'll help to check it.

DJI Mindy Posted at 2016-11-29 08:39
Could you please provide me with your order number?
I'll help to check it.

0432986391044 Thanks Mindy :3

I contacted PayPal they said they cant see an invoice yet on my account.

EDIT: Since nobody can really help me, both PayPal and DJIs Support very friendly, but DJI doesn't want to send me my Invoice and PayPal can't of course do anything about it, please cancel: 0432986391044  I ordered now via an European Vendor, i will get it by Friday it seems!!!

Ange1walk Posted at 2016-11-30 01:19
EDIT: Since nobody can really help me, both PayPal and DJIs Support very friendly, but DJI doesn't w ...

I'll help to pass your request to pre-sales team.