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P4 battery warranty period.
4075 6 2016-11-28
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fansab93a826
lvl.2
Flight distance : 257513 ft
Vietnam
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Hi DJI,

Yesterday I took my defected P4 battery which is stated "Cell Broken" in the GO app to a local dealer, FLYCAMPRO. And they refused to start warranty process, they said the battery warranty period is 3 months after purchased day. Really? I looked over the internet and there's no information about battery warranty period. This battery came with my P4, in the box.

So I wonder what is warranty period for:
1. In the box battery?
2. Extra battery which is bought as accessories?
2016-11-28
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Geebax
Captain
Australia
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Well, they are wrong, the warranty on the P4 battery is 6 months with less than 200 charge cycles. See here: http://www.dji.com/service/policy
2016-11-28
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dirty_thumb
lvl.2
Flight distance : 257513 ft
Vietnam
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Geebax Posted at 2016-11-29 08:57
Well, they are wrong, the warranty on the P4 battery is 6 months with less than 200 charge cycles. S ...

Thanks Geebax,

I'm waiting for reply from DJI staffs, they stated on their page that warranty period may vary according to local laws and regulations.
2016-11-28
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DJI Mindy
Administrator
Flight distance : 7 ft
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Thanks for Geebax's answer.
Could you please clarify your current firmware version of RC and aircraft?
Have you tried to discharge and full-charge the battery?
Please post a screenshot of the error message here.
2016-11-28
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dirty_thumb
lvl.2
Flight distance : 257513 ft
Vietnam
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DJI Mindy Posted at 2016-11-29 10:03
Thanks for Geebax's answer.
Could you please clarify your current firmware version of RC and aircra ...

Hi Mindy,

Here's my firmware details:
- AC: 1.02.0602
- RC: 1.8.0
- App: iOS 3.1.0

I've tried to discharge and full-charge several times. But the result is remain unchanged.

Here's the screenshot of error message.

15216160_1503571023003784_2048752722_o.jpg

Firmware details:

15271618_1505492116145008_1983513944_o.jpg
2016-11-29
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dirty_thumb
lvl.2
Flight distance : 257513 ft
Vietnam
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DJI Mindy Posted at 2016-11-29 10:03
Thanks for Geebax's answer.
Could you please clarify your current firmware version of RC and aircra ...

Hi Mindy,

I've come to my local dealer FLYCAMPRO and they refused to replace a new battery. What should I do now? My battery is bought 3 months ago.
2016-12-1
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DJI Mindy
Administrator
Flight distance : 7 ft
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dirty_thumb Posted at 2016-12-1 17:43
Hi Mindy,

I've come to my local dealer FLYCAMPRO and they refused to replace a new battery. What  ...

Please send an email to support@dji.com. Include the screenshots, SN number,  proof-of-purchase.
They will help to create a case for you.
If you have any further query, please feel free to let me know.
2016-12-1
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