fans7b8252b8
New
United States
Offline
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I have had my DJI Phantom 3 Professional for 18 months. I keep the equipment stored in a protected travel container. It has never been crashed. I was surprised that when I unpacked it and attempted to fly it that I could not update the firmware. DJI support told me there was a problem with the Y-component of my gimbel. After I sent it back for repairs (out of warranty), my controller stopped working. Now I have to send that for repairs as well. I was told by several support representatives to stop using iPhones and iPads and go buy an Android device. I was disconnected five times from customer support. Every time I came back, I went through the same troubleshooting process. When asked if I could expedite the approval of my RMA, I was told "no." The staff handling chat support is poor. I'm tired of being treated like I'm an idiot, as if I did something wrong, or that I can't follow directions to pair my controller with my quadcopter. When I'm asked for my recommendation about what manufacturer I will recommend, it will not be DJI.
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