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[SOLVED] MISSING CONNECTOR- Lightning
10265 11 2016-12-1
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LpfJQBJimID6
United States
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I am in utter shock that I waited all this time for DJI to deliver my drone without the most crucial component...the cable to link my phone

How does a company screw things up this bad and still make money hand over first, this is a complete embarassment to an abysmal process.

Any one have any ideas?
2016-12-1
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AusAir
lvl.2
Flight distance : 425049 ft
Australia
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Mine came shipped with it already in the controller. If that isn't the case for you, use your existing lighting cable and enjoy until DJI can sort it out.
2016-12-1
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JtrJr-UAV Pilot
lvl.4
Flight distance : 4341 ft
United States
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Lp,

You can just use a regular iPhone cable while you wait for a new one to arrive. Just plug it into the USB port on the bottom of the RC. It works just the same as the port on the side of the controller.

Jerry
2016-12-1
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fansebeed138
lvl.2
United States
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So don't use apple, to propiertary with there equipment and devices.
2016-12-1
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LpfJQBJimID6
United States
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Crisis averted.....

You guys are awesome, this is why you dont open things drunk and off 4 hrs of sleep....
2016-12-1
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Petroboy
lvl.4
Flight distance : 3681 ft
Canada
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LpfJQBJimID6 Posted at 2016-12-1 22:37
Crisis averted.....

You guys are awesome, this is why you dont open things drunk and off 4 hrs of s ...

It was in the controller arm ... wasn't it?
2016-12-1
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EpicLPer
lvl.2
Flight distance : 80272 ft
Austria
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LpfJQBJimID6 Posted at 2016-12-2 06:37
Crisis averted.....

You guys are awesome, this is why you dont open things drunk and off 4 hrs of s ...

Hahaha nice
Well, no worries, can happen ;D
2016-12-1
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Stokke
lvl.2
Flight distance : 207339 ft
Norway
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Not trying to hijack thread, but it seems the OP found his cable already on the controller?
Is there a preferred way to go about missing cables? I did not get the usb-c cable with my Mavic, but unless it is needed for my next iphone (7s or 8) I'll probably never need it.
2016-12-2
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devGOD
lvl.3
Flight distance : 200577 ft
United States
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LpfJQBJimID6 Posted at 2016-12-2 00:37
Crisis averted.....

You guys are awesome, this is why you dont open things drunk and off 4 hrs of s ...

don't feel bad, I made the same mistake until i was ready to replace it with my own cable and noticed it was already attached to the controller. I assume they run the QA test with iPhones and just leave it attached.
2016-12-2
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DJI Natalia
Administrator
Flight distance : 318 ft

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Stokke Posted at 2016-12-2 18:25
Not trying to hijack thread, but it seems the OP found his cable already on the controller?
Is the ...

Oh, yes, the OP got it finally, thanks.
May I know you bought it from DJI online store or a dealer?
Have you ever contacted our pre-sales for this case?
2016-12-2
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Stokke
lvl.2
Flight distance : 207339 ft
Norway
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DJI Natalia Posted at 2016-12-2 11:41
Oh, yes, the OP got it finally, thanks.
May I know you bought it from DJI online store or a dea ...

Bought from DJI online store and no, I have not contacted you about this before since I believe I will never have the use for it. Was just wondering what the correct procedure would be to obtain it.
2016-12-2
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DJI Natalia
Administrator
Flight distance : 318 ft

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Stokke Posted at 2016-12-2 19:15
Bought from DJI online store and no, I have not contacted you about this before since I believe I  ...

Please send an e-mail to onlinesales@dji.com and our support will help you handle this case.
2016-12-2
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