sharif0
lvl.2
Flight distance : 621312 ft
United States
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It's all too easy for us to complain about things...I am gilty of it too from time to time. Regrettably, very few of us share our POSITIVE customer experiences with the people and companies that we choose to do business with you.
That said, I wanted to share a recent experience with DJI customer support. I crashed my Inpsire 1 due to a RTH error on my part. This accident was 100% my fault. I started the repair process online and filled out the appropriate questionaire. Very shortly after that, I recieved a couple emails with detailed descriptions of what to send back and so forth. All very logical and easy to understand.
I shipped the bird and my RC to DJI via UPS. It took 4-5 business days to arrive since I am on the east coast.
Timeline (Screenshot attached)
1) DJI recieved my drone on Nov 30
2) Assessed the damage the very next day on Dec 1
3) Repaired the drone on Dec 2
4) Received UPS tracking on Dec 2 and assume it will be in transit on Monday.
This is a major improvement over my previous experiences with damaged drones. They have gone from a 2-4 week turnaround time, with somewhat spotty email communication...to a 2 days turnaround time, and plenty of communication and updates via email.
Never once did I have to talk to a human being...everything went super smoothly. Hats of to DJI for a job well done in my case. Looking forward to her safe return.
Sharif
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