seanjkil
lvl.2
Flight distance : 4892 ft
United States
Offline
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So here's the story,
I bought a returned Mavic Pro Fly-More combo from Micro Center last Saturday, 11/26/2016 . When I got home and opened up the box the Mavic had two propellers attached to it and inside the packing there were 2 loose propellers. Both the the loose propellers and attached propellers were damaged. I examined the Mavic carefully and it showed no further evidence of any physical trauma. The next morning I charged everything up and attached the extra set of propellers that came with the Fly-More bundle and took it on it's test flight. Thankfully the Mavic performed well. I went inside to check the video and the SD card that comes with the Mavic and it still had the previous owner's videos on it. After checking my video, which I believe looks fine, I checked the other videos. One of the video's shows the Mavic being crashed into a tree, I suspect this is what damaged the propellers.
I took the damaged propellers to Micro Center today 12/2/2016, expecting they would replace them. At the service return desk I explained the situation, she called a manager on the phone and the manager said grab some propellers off the shelf and do the exchange. After checking the shelves and computer, we found they had none. I then pulled up Apples website which has them in stock and asked if they could refund me the amount Apple charges for 4 propellers (around $20.00) so I could go buy them from Apple. She called the manager again and he came over. I explained the story and he told me no, they couldn't do that and I would have to contact DJI about this issue. At this point I'm rather perturbed that they wouldn't just refund me the cost of replacement propellers. I ask the manager why are they selling damaged products without inspecting them first. The manager tells me to hold on and goes to check on something and comes back saying that it was actually him who examined the Mavic I purchased and that they video record such examinations . I told him I highly doubt he examined it since only 2 of 4 damaged propellers were attached when I opened it and the fact that Micro Center never bothered to wipe the SD card and that I have video of the previous owner crashing it. He asked to see the video, I said sure and I'd like to see the video of you examining the Mavic I was sold. He leaves and brings back the General manager. I explain the story, including that I have video of the previous owner crashing the Mavic. He told me they wouldn't refund any money nor allow me to return the drone and to contact DJI. I said we can examine the video files and extract the Exif data to show the date of when the crashed occurred. He told me to bring in the video so they can see it. I told him I'd be back tomorrow.
Folks, this was about trying to get Micro Center to replace $20 parts that were damaged before I bought it. I now have to drive back to the store tomorrow and see what they say about the videos. More concerning, were the the General Manager's comments, that is if the Drone damage was more extensive than just the propellers, I wouldn't be able to make a return. This tells me Micro Center is willing to sell damage products and a customer has the no recourse. Thankfully what appears to be damaged is just a set of propellers and I have the video and if it comes to it, the 'black box' internal files that DJI can read that would show the date that the crash occurred. What was suppose to be an exchange for $20 in parts has become quiet the hassle but it also proves either Micro Center has no issue of re-selling products that have been damaged without telling the customer, or they don't examine product returns closely before re-selling them. Either way, the customer loses.
Can anyone from DJI tell me where to send the files so they can be read?
Additionally, the crash video does not look that bad, but would the damage to the propellers match that type of crash? I'm somewhat concerned that another crash may have occurred that's not on video that caused the nubs on one of the propellers to shear off. Your thoughts?
Video of crash below, it happens about 10 seconds before the video cuts off, I do not know the person in the video.
Thank you for reading.
https://youtu.be/Ww8tfbVaHhA
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damaged blades
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