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No DJI Care for Black edition
1086 20 2016-12-10
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X5rdman
lvl.2
Flight distance : 156033 ft
United States
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After buying the BestBuy black edition, I have been told by DJI they do not have a DJI care for that version!  So be warned if you want both!
2016-12-10
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Sorry for the inconvenience caused since it's not available for black edition recently, we've transferred your requirement to our relevant team and will let you know for any news.
Thanks again for your support!
2016-12-10
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Cujo757
lvl.1

United States
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DJI Natalia Posted at 2016-12-11 02:30
Sorry for the inconvenience caused since it's not available for black edition recently, we've transferred your requirement to our relevant team and will let you know for any news.
Thanks again for your support!

So no warranty for the black edition AT ALL?  Or am I confused by what the OP is referring?
2016-12-18
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fansa84fe8a4
First Officer
Flight distance : 3 ft
United States
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That's interesting, if not disturbing.

Wonder if the Best Buy Blacks are a gray import direct from China to them and not through the USA distributor who may not warranty or even fix them?  SanDisk pulls the same "No support" on cards brought into the USA not through Western Digital and through their channels.  It's on their website too, and Best Buy sells some re-branded SanDisk Pixel which is expensive and maybe a SanDisk Extreme Pro model.  I've exchanged bad memory cards at their counter before and never had an issue yet, but sending it off to SanDisk might be a problem.  A Phantom though, hmmm...

Wait for Natalia to respond on what goes with the B.B. Blacks.
2016-12-18
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X5rdman
lvl.2
Flight distance : 156033 ft
United States
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I have been sent the official email from DJI stating that the DJI care is not available for the black edition. I assume the one year warranty on pars and labor is valid as it is mentioned in the manual. But no protection to purchase from Best Buy or DJI for user crashes.
2016-12-19
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js349
lvl.3
Flight distance : 3671 ft
United States
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Since you are in the US, you can insure it with State Farm under a personal property policy. Mine is insured for $60 a year with no deductible.
2016-12-19
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DJI Natalia
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Cujo757 Posted at 2016-12-19 13:14
So no warranty for the black edition AT ALL?  Or am I confused by what the OP is referring?

You can also enjoy the product warranty for this device, please check the information here:
http://www.dji.com/service/policy
What OP referring is DJI Care Refresh, which is not available recently, but we're working on it now.
2016-12-19
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DJI Natalia
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fansa84fe8a4 Posted at 2016-12-19 13:35
That's interesting, if not disturbing.

Wonder if the Best Buy Blacks are a gray import direct from China to them and not through the USA distributor who may not warranty or even fix them?  SanDisk pulls the same "No support" on cards brought into the USA not through Western Digital and through their channels.  It's on their website too, and Best Buy sells some re-branded SanDisk Pixel which is expensive and maybe a SanDisk Extreme Pro model.  I've exchanged bad memory cards at their counter before and never had an issue yet, but sending it off to SanDisk might be a problem.  A Phantom though, hmmm...

What OP referring is DJI Care Refresh, which is different from the product warranty.
And we are working on the Refresh service now, so that customers with black edition can purchase the Care Refresh soon.
2016-12-19
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JAutry68
New
Flight distance : 244406 ft
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DJI Natalia Posted at 2016-12-20 11:30
What OP referring is DJI Care Refresh, which is different from the product warranty.
And we are working on the Refresh service now, so that customers with black edition can purchase the Care Refresh soon.

So is there a place where I can buy black parts?? I need and new shell, top and bottom.
2016-12-22
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DJI Natalia
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JAutry68 Posted at 2016-12-23 03:52
So is there a place where I can buy black parts?? I need and new shell, top and bottom.

It's better to contact a local dealer to check whether the black shells are available. Hope this link helps: http://www.dji.com/where-to-buy
2016-12-23
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DJI-Jamie
DJI team
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JAutry68 Posted at 2016-12-23 03:52
So is there a place where I can buy black parts?? I need and new shell, top and bottom.

Like Natalia mentioned, you would need to reach out to a dealer to see if they have the parts available. Your only other option is a repair service with DJI.
2016-12-23
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JAutry68
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DJI Natalia Posted at 2016-12-23 17:38
It's better to contact a local dealer to check whether the black shells are available. Hope this link helps: http://www.dji.com/where-to-buy

Ok thank you
2016-12-24
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JAutry68
New
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DJI-Jamie Posted at 2016-12-24 11:18
Like Natalia mentioned, you would need to reach out to a dealer to see if they have the parts available. Your only other option is a repair service with DJI.

Ok, Thank you
2016-12-24
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DJI-Jamie
DJI team
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United States
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You're welcome.
2016-12-26
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PH4LINY
lvl.1
Flight distance : 19777 ft
United States
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Good Day,

On 12/26/16 I purchased a DJI Phantom 4 - Black Edition from Best Buy in Levittown New York. --
Please confirm if DJI Care  is available Black edition?

There is no mention from Best Buy or DJI offically saying that there is no DJI care for Black edition.

Otherwise I probably will return the unit.

Thank you for assistance and time.



2016-12-27
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anthonyp85
lvl.2
Flight distance : 209721 ft
United States
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I just received a Black Edition unit from Best Buy as a gift as well. The only place I can locate anything for it is Best Buy itself. I asked DJI through chat and they told me they didn't carry anything for the Black Edition. I just purchased an extra battery through Best Buy. Thank you @js349 for the State Farm personal property idea! I didn't know I could get it covered that way.
2016-12-29
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Commodon
lvl.2
Flight distance : 347677 ft
United States
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DJI Care is now available for the special edition Phantom 4 black model offered for sale by Best Buy. You need to send an email to djicare@dji.com, then they will ask you for the drone's serial number. Once provided, you will have 48 hours to make your purchase. I was able to purchase DJI Care for my black P4 in this manner.
2016-12-30
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fans67f3d5b9
lvl.1

United States
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Any luck on getting a black shell?  I need one as well.

Thanks
2017-1-12
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fansda835cd1
lvl.2

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fans67f3d5b9 Posted at 2017-1-12 08:11
Any luck on getting a black shell?  I need one as well.

Thanks

same here looking for a black shell!
2017-1-13
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fans67f3d5b9
lvl.1

United States
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fansda835cd1 Posted at 2017-1-13 03:38
same here looking for a black shell!

I talked to a repair shop in Houston and they said 4-6 weeks before they have them available.  They are on order.  
2017-1-13
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fans67f3d5b9
lvl.1

United States
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fans67f3d5b9 Posted at 2017-1-13 13:29
I talked to a repair shop in Houston and they said 4-6 weeks before they have them available.  They are on order.

Cloud City Drones has black parts  https://store.cloudcitydrones.co ... ce-parts/phantom-4/
2017-2-16
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