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Weak Controller Signal
1092 9 2016-12-11
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fans1e7bea63
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Maiden flight today, was disappointed to see that I could not fly further away than about 90 feet (both horizontally and vertically) before beginning to lose the controller's signal. At that point, began to receive warnings on the DJI Go 4 app that the controller signal was weak, and to check antenna position. Thinking that there might have been external radio interference, I flew at another area about 8 miles away, no change. Good GPS, not flying in beginner mode, everything else looked fine. Downgraded to older firmware, will see what happens tomorrow in daylight. Has anyone else experienced this? Afraid I might have a hardware issue, but hoping it's something simpler.
2016-12-11
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DJI-Ken
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I'm sorry you are having difficulties, you are pointing the antennas correctly correct?
Here is a video that may help.


2016-12-11
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fans1e7bea63
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DJI-Ken Posted at 2016-12-11 22:14
I'm sorry you are having difficulties, you are pointing the antennas correctly correct?
Here is a video that may help.

Yes, the antennas are unfolded as directed. I also noticed that when I turned myself slightly in relation to the Magic in the air, the signal strength would fluctuate a bit. But it consistently loses signal at distances beyond about 90 feet. The signal begins to decrease from maximum indication when beyond about 50 feet. It's behaving as thought an antenna is either disconnected in the controller or at the drone.
2016-12-12
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DJI-Ken
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fans1e7bea63 Posted at 2016-12-12 11:29
Yes, the antennas are unfolded as directed. I also noticed that when I turned myself slightly in relation to the Magic in the air, the signal strength would fluctuate a bit. But it consistently loses signal at distances beyond about 90 feet. The signal begins to decrease from maximum indication when beyond about 50 feet. It's behaving as thought an antenna is either disconnected in the controller or at the drone.

If you are getting only 50ft then disconnects then please call 818-235-0789 and they will send you a shipping label to send it in for repair.
2016-12-12
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fans1e7bea63
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DJI-Ken Posted at 2016-12-12 12:03
If you are getting only 50ft then disconnects then please call 818-235-0789 and they will send you a shipping label to send it in for repair.

OK, thanks, will do that.
2016-12-12
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DJI-Ken
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fans1e7bea63 Posted at 2016-12-12 13:38
OK, thanks, will do that.

Also, are you using one of the DJi recommended devices?

ios: iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPod touch 6, iPad Pro, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, and iPad mini 4 Wi-Fi + Cellular. This app is optimized for iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7 and iPhone 7 Plus.
Android: Samsung tabs 705c, Samsung S6, Samsung S5, Samsung NOTE4, Samsung NOTE3, Google Nexus 9, Google Nexus 7 II, Ascend Mate7, Huawei P8 Max, Huawei Mate 8, Nubia Z7 mini, SONY Xperia Z3, MI 3, MI PAD, Smartisan T1.
2016-12-12
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fans1e7bea63
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DJI-Ken Posted at 2016-12-12 14:28
Also, are you using one of the DJi recommended devices?

ios: iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPod touch 6, iPad Pro, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, and iPad mini 4 Wi-Fi + Cellular. This app is optimized for iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7 and iPhone 7 Plus.

iPhone 6, so yes.
2016-12-12
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DJI-Ken
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Ok, something is not right then, sorry about that.
Contact support in the morning.
2016-12-12
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fans1e7bea63
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DJI-Ken Posted at 2016-12-12 22:10
Ok, something is not right then, sorry about that.
Contact support in the morning.

Shipment already on the way to the repair facility..
2016-12-13
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DJI-Ken
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fans1e7bea63 Posted at 2016-12-13 11:38
Shipment already on the way to the repair facility..

Sounds good, sorry that it couldn't get resolved by troubleshooting.
2016-12-13
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