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I canceled my Mavic order a month ago but get no refund
755 13 2016-12-12
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RolandM
lvl.1

Germany
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Hello,
I ordered the Mavic and some stuff (batteries & charger) on Oct, 20th and canceled the order with the copied FAQ formular on Nov, 15th. I got only a automatic email reply and send two more emails afterwards. No reaction from DJI. @DJI Mindy, is it possible to check the order and refund, I need to buy some xmas gifts for the children, thanks!   
2016-12-12
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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RolandM, would you please provide us your order number? we'll help you escalate it soon.
Sorry for the inconvenience caused.
2016-12-12
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RolandM
lvl.1

Germany
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Order 049117599991 & 049117600537

2016-12-12
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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RolandM Posted at 2016-12-12 20:04
Order 049117599991 & 049117600537

Thank you.
Your case has been escalated, and we've sent an e-mail to you, please check you e-mail box and feel free to let us know for any further questions.
2016-12-12
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RolandM
lvl.1

Germany
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Thank you!
2016-12-13
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fansf445369d
lvl.1

Slovakia
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DJI Natalia Posted at 2016-12-13 04:26
Thank you.
Your case has been escalated, and we've sent an e-mail to you, please check you e-mail box and feel free to let us know for any further questions.

hello natalia,

i have the same problem. pleas help me out. i sent you a PM. with all the contact history.

thanks for your effort
thomas
2016-12-19
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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fansf445369d Posted at 2016-12-19 23:02
hello natalia,

i have the same problem. pleas help me out. i sent you a PM. with all the contact history.

Sorry I refreshed my page, unfortunately, did not receive your message.
Would you please send an e-mail to onlinesales@dji.com and tell me your ticket number? We'll help you escalate it soon.
2016-12-20
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fansf445369d
lvl.1

Slovakia
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DJI Natalia Posted at 2016-12-20 10:53
Sorry I refreshed my page, unfortunately, did not receive your message.
Would you please send an e-mail to  and tell me your ticket number? We'll help you escalate it soon.

hello dji natalia.

thanks for your effort. i wrote the message again to onlinesales@dji.....
here is my ticket number: (335699)

thanks very much for your effort
2016-12-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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fansf445369d Posted at 2016-12-21 15:20
hello dji natalia.

thanks for your effort. i wrote the message again to onlinesales@dji.....

Your case has been escalated and our support will reply your e-mail with the details soon.
Thanks again for your supporting!
2016-12-21
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fansf445369d
lvl.1

Austria
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DJI Natalia Posted at 2016-12-21 11:43
Your case has been escalated and our support will reply your e-mail with the details soon.
Thanks again for your supporting!

Helo natalia.
thanks. i hope this time it will work. U have done this procedure twice.
can you please tell me, how long will it last to get my refund.

thank you very much.
Thomas
2016-12-21
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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fansf445369d Posted at 2016-12-22 04:54
Helo natalia.
thanks. i hope this time it will work. U have done this procedure twice.
can you please tell me, how long will it last to get my refund.

Since you paid via banktransfer, it will take some time for us to refund after collecting your bank information and go through the OA refunding system.
Your case has been escalated and we'll help you handle it soon.
2016-12-22
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fansf445369d
lvl.1

Austria
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DJI Natalia Posted at 2016-12-23 07:20
Since you paid via banktransfer, it will take some time for us to refund after collecting your bank information and go through the OA refunding system.
Your case has been escalated and we'll help you handle it soon.

Okay thank you
2016-12-22
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djiuser_Vm9Qcdj
New

Thailand
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Hello Natalia,

Please check order number 0015979886280.
You have sent refund on 4 Aug.
Today I visited my bank and they asked to provide exact date of the transaction and ref/confirmation number of the transaction.

I already sent email to support. (Your ticket707276 has been received.)

Regards, Anna
2017-8-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_Vm9Qcdj Posted at 2017-8-24 21:35
Hello Natalia,

Please check order number 0015979886280.

The refund has been done. I have contacted Sales Team to help with your request, please wait patiently, thanks.
2017-8-24
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