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DJI KEN Please help!
849 17 2016-12-12
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fansf445369d
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Hello,

i cancelled my order in october 2016:

DJI onlinesales wrote:

Dear Sir

Thank you for contacting DJI online store.
Sorry about the inconvenience.
You have my sincere apology for this delay.
Your order has been canceled and the payment will be refunded to your credit card account within 3-5 business days.

Thank you for supporting DJI.
Wish you have a nice day.
For more information,please do not hesitate to let me know.
Your generous support has always been our motive to improve.

Best Regards
DJI Online Store


But until now I have not got the money back yet.  The order status showed refunded. But now the entire order is deleted. As if I had never ordered anything. That's not normal?  I'm worried about my money I have written an email regarding the re-assignment, but for 2 weeks has no answer on it. what shall I do?  thank you


2016-12-12
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DJI-Ken
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I'm sorry, what is the order# and I will look into it.Were you trying to calcel the entire order, or only some items?
2016-12-12
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fansf445369d
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DJI-Ken Posted at 2016-12-12 21:02
I'm sorry, what is the order# and I will look into it.Were you trying to calcel the entire order, or only some items?

Hello dji ken.

Thanks for reply.
my ordernumber 043110979367 has been deleted i dont know why. very confusing for me.

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fansf445369d
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fansf445369d Posted at 2016-12-12 21:44
Hello dji ken.

Thanks for reply.

My complete order has been cancelld months ago
Thanks
2016-12-12
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DJI-Ken
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fansf445369d Posted at 2016-12-12 13:45
My complete order has been cancelld months ago
Thanks

I don't understand what you mean by saying your order was cancelled months ago.
Here's what they said, you cancelled items and on 11/13 you received a refund for a car charger, charging hub, and battery.
Then on 12/8 you received the refund for the Mavic.

That's the only information I have, if you need anything further you need to contact onlinesales@dji.com
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fansf445369d
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DJI-Ken Posted at 2016-12-12 23:00
I don't understand what you mean by saying your order was cancelled months ago.
Here's what they said, you cancelled items and on 11/13 you received a refund for a car charger, charging hub, and battery.
Then on 12/8 you received the refund for the Mavic.

Hello thank you.
Iknow. But the refund never arrived my bank.
I wrote many emails to onlinsales@dji

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fansf445369d Posted at 2016-12-13 03:27
Hello thank you.
Iknow. But the refund never arrived my bank.
I wrote many emails to onlinsales@dji

You are saying that both refunds have not been credited back into your bank?
The 12/8 one may take a bit, but the 11/3 refund you should have had that long ago.
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enc3phalon
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Hi there, if u paid using Paypal, check your paypal account to see if it has been credited there. With paypal, sometimes you have to manually transfer it back to your bank account (free transfer) depending on the method of payment.
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enc3phalon Posted at 2016-12-13 14:24
Hi there, if u paid using Paypal, check your paypal account to see if it has been credited there. With paypal, sometimes you have to manually transfer it back to your bank account (free transfer) depending on the method of payment.

Great suggestion, thanks.
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fansf445369d Posted at 2016-12-13 02:27
Hello thank you.
Iknow. But the refund never arrived my bank.
I wrote many emails to onlinsales@dji

Have you sorted it out?
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fansf445369d
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DJI-Ken Posted at 2016-12-13 22:57
Great suggestion, thanks.

hello,

thanks for your answer. i never paid with paypal. only via bank transfer.

thank you
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fansf445369d
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DJI-Ken Posted at 2016-12-13 22:58
Have you sorted it out?

yes. thank you. i joined the online chat. they will give the case to the office for check.

you're right first i cancelled the car charger and got the refund. about one week later i cancelled the complete order and got an confirmation mail. but the refund never arrived my bank.

now i have to wait 5 business days, the opperator said.

i keep waiting, Thank you very much for your effort
thomas
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DJI-Ken Posted at 2016-12-13 23:58
Have you sorted it out?

Hello DJI-Ken, people told me to contact with you about my 7-8 weeks waiting for a 2 november order. you know it is the time that DJI promises. so what should i do ?
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fansf445369d Posted at 2016-12-14 18:41
hello,

thanks for your answer. i never paid with paypal. only via bank transfer.

Ok, I see. Thanks.
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fansf445369d Posted at 2016-12-14 18:48
yes. thank you. i joined the online chat. they will give the case to the office for check.

you're right first i cancelled the car charger and got the refund. about one week later i cancelled the complete order and got an confirmation mail. but the refund never arrived my bank.

Ok, sounds good.
Glad it's sorted out.
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Algan Posted at 2016-12-14 21:26
Hello DJI-Ken, people told me to contact with you about my 7-8 weeks waiting for a 2 november order. you know it is the time that DJI promises. so what should i do ?

If you ordered Nov. 2nd then it has not been 8 weeks yet.
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DJI-Ken Posted at 2016-12-14 17:06
If you ordered Nov. 2nd then it has not been 8 weeks yet.

i did not claim that there has been 8 weeks, i asked; what should i do if nothing happens till next Wednesday which is the end of 8th week if i calculated right
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Algan Posted at 2016-12-14 23:49
i did not claim that there has been 8 weeks, i asked; what should i do if nothing happens till next Wednesday which is the end of 8th week if i calculated right

From what members have beeb reporting it seems that most orders are shipping up to 8 weeks.
From the Nov 3rd announcement, They hope to have all orders shipped that were received before Nov 3rd within 7-8 weeks.
So how they state it, then 8 weeks from Nov 3rd would be Jan 3rd. So they are saying any order placed before Nov 3rd, they will do their best to ship them by Jan 3rd.
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