Please select Into the mobile phone version | Continue to access the computer ver.
Worst 17 days of my life...
573 3 2016-12-13
Uploading and Loding Picture ...(0/1)
o(^-^)o
fans1731e500
First Officer
Flight distance : 8726381 ft
United States
Offline

Have to say that my experience with TRYING to get a Phantom 4 thru DJI has been the worst 17 days of my life...
Constantly jerked around about the status of my order, chats being ignored halfway thru the contact, no replies to some emails...

You had my money tied up in the purchase, ended up paying interest on that credit card purchase and ended up having to cancel the order because of my frustration level was at an unhealthy level.

And then you have the Gall to ask for a "Good" feedback on my customer service experience....

It's a wonder you're even still in business....
2016-12-13
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

I'm sorry you are experiencing difficulties.
Could you please provide me with your order number and the email address you used to contact us?
I'll help to check it.
2016-12-13
Use props
fans1731e500
First Officer
Flight distance : 8726381 ft
United States
Offline

DJI Mindy Posted at 2016-12-13 07:02
I'm sorry you are experiencing difficulties.
Could you please provide me with your order number and the email address you used to contact us?
I'll help to check it.

Since I cancelled the whole order to me its a dead issue but if you wish to find out where you guys dropped the ball..

Order # 0017930857022

My email is associated with that order #
2016-12-13
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fans1731e500 Posted at 2016-12-14 01:48
Since I cancelled the whole order to me its a dead issue but if you wish to find out where you guys dropped the ball..

Order # 0017930857022

Thanks for your feedback.
I've checked your order and it's been cancelled.
I'll help to report this and we will keep improving our customer service.
2016-12-13
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules