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"Update Failed" DJI Phantom 4 Pro Firmware
172305 172305 2016-12-13
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AIRvision
lvl.2
Flight distance : 42949 ft
Canada
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I just got my Phantom 4 Pro. It came with the Aircraft firmware V.01.00.0150 and when running the DJI GO 4 App, the upgrade message appears askink to upgrade to the latest version V.01.01.0203. I have followed the two procedures; the one that uses the DJI Asistence 2, and the one using the DJI GO 4 App. the process goes well until the end when triying the final updating phase that appears the sign "Update Failed"... "Retry after restart the aircraft. Sbmit logs and contact DJI Supprt if it persist after restart. Error Code (0x020103)"

The most I have accomplished is being able to refresh the currente version. (V.01.00.015)

Can someone help me solving/commenting on this issue? Thanks!!
2016-12-13
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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May I know your e-mail address? we'll send you an e-mail with a file and instruction to upgrade it again, it will be fine.
2016-12-13
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kkingjules
lvl.1
Flight distance : 173425 ft
Germany
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Hello,

after I updateted the new firmeware on the Phantom 4 pro yesterday there is now a text standing above the  number of pictures an Video Time I can take which says: "Activate BackTrack for RTH"
What does it mean? Can somebody  help  me with this one?

Thank you

2016-12-14
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AIRvision
lvl.2
Flight distance : 42949 ft
Canada
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DJI Natalia Posted at 2016-12-14 02:26
May I know your e-mail address? we'll send you an e-mail with a file and instruction to upgrade it again, it will be fine.

My email is: izquierdo_armando@yahoo.com
2016-12-14
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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The e-mail has been sent out, please download the file and upgrade it as the instruction.
And let us know if any problems.
2016-12-14
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AIRvision
lvl.2
Flight distance : 42949 ft
Canada
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DJI Natalia Posted at 2016-12-14 04:33
The e-mail has been sent out, please download the file and upgrade it as the instruction.
And let us know if any problems.

Thanks Natalia! With the file and the instructions that you sent, I was able to upgrade my P4P Firmware to the latest version. Excellent and timely assistance!!
2016-12-14
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DJI Natalia
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AIRvision Posted at 2016-12-14 23:42
Thanks Natalia! With the file and the instructions that you sent, I was able to upgrade my P4P Firmware to the latest version. Excellent and timely assistance!!

Great, glad to hear it's been sorted out finally.
Please enjoy it and feel free to contact us for any further questions.
2016-12-15
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fansba8ef2f3
lvl.4
Flight distance : 11699 ft
Spain
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Hello, I bought my Phantom 4 pro today and I have exactly the same problem. Can you help me DJI Natalia?
My mail is dasy98@gmail.com

Thanks
2016-12-15
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fansba8ef2f3
lvl.4
Flight distance : 11699 ft
Spain
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DJI Natalia Posted at 2016-12-15 16:03
Great, glad to hear it's been sorted out finally.
Please enjoy it and feel free to contact us for any further questions.

Hello,

I have the same problem described in this post

http://forum.dji.com/forum.php?mod=viewthread&tid=76157&pid=607595&page=1&extra=&mobile=2#pid607595

Can you help me?

My email address is dasy98@gmail.com

Thanks!!!!
2016-12-15
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fans5f053782
lvl.1
Flight distance : 2371972 ft
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Italy
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DJI Natalia Posted at 2016-12-14 10:33
The e-mail has been sent out, please download the file and upgrade it as the instruction.
And let us know if any problems.

Natalia, I have the same problem Error Code (0x020103) when update to the latest firmware, can you send the instructions ? my email antonio.zenzola@gmail.com

Thank you
2016-12-15
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DJI Natalia
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Flight distance : 318 ft

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fans5f053782 Posted at 2016-12-16 05:23
Natalia, I have the same problem Error Code (0x020103) when update to the latest firmware, can you send the instructions ? my email

Thank you

The file has been sent to your e-mail box, please upgrade it as instruction.
2016-12-16
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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fansba8ef2f3 Posted at 2016-12-16 00:09
Hello,

I have the same problem described in this post

We're glad to help you.
The file has been sent out, please check your e-mail box with the instruction, hope you upgrade it successfully!
2016-12-16
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fansea4c8295
lvl.1
United States
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DJI Natalia Posted at 2016-12-13 23:26
May I know your e-mail address? we'll send you an e-mail with a file and instruction to upgrade it again, it will be fine.

send me one too, please.  Can't update aircraft firmware. P4P arrived here 2 days ago.
thanks
Sam
judithsamcopper@gmail.com
2016-12-18
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userfd9cf592f6
lvl.2
Flight distance : 45417 ft
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United States
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Send me one too, please.  Can't update aircraft firmware.
Thanks, Jim
jimis364@yahoo.com

2016-12-18
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Indio
Second Officer
Flight distance : 22667 ft
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Austria
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userfd9cf592f6 Posted at 2016-12-18 21:28
Send me one too, please.  Can't update aircraft firmware.
Thanks, Jim

send me one too, please

indio@243.at
2016-12-18
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DJI Natalia
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fansea4c8295 Posted at 2016-12-19 03:11
send me one too, please.  Can't update aircraft firmware. P4P arrived here 2 days ago.
thanks
Sam

Please check your e-mail box, and upgrade it as the instructions.
2016-12-18
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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userfd9cf592f6 Posted at 2016-12-19 04:28
Send me one too, please.  Can't update aircraft firmware.
Thanks, Jim

Jim, we've sent the e-mail to you, please check it and upgrade it again with the file, hope you can make it soon.
2016-12-18
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DJI Natalia
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Indio Posted at 2016-12-19 06:28
send me one too, please

Please check your e-mail box and upgrade it as the instructions, hope it works soon.
2016-12-18
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Indio
Second Officer
Flight distance : 22667 ft
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Austria
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DJI Natalia Posted at 2016-12-19 05:41
Please check your e-mail box and upgrade it as the instructions, hope it works soon.

THX works !!!
2016-12-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Very glad  to hear it's upgraded successfully, congratulations!
2016-12-20
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jeffdj
lvl.4
Flight distance : 820102 ft
Australia
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DJI Natalia Posted at 2016-12-21 17:53
Very glad  to hear it's upgraded successfully, congratulations!

Could you please send me the 01.01.0203 firmware file as well. I cannot update via the Assistant 2 and cannot find that version firmware on the dji download page. I have the Phantom 4 Pro plus. The instructions would be helpful as well.
Thanking you in anticipation.
My email address is jennings93@gmail.com

Jeff
2016-12-20
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DJI Natalia
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jeffdj Posted at 2016-12-21 15:10
Could you please send me the 01.01.0203 firmware file as well. I cannot update via the Assistant 2 and cannot find that version firmware on the dji download page. I have the Phantom 4 Pro plus. The instructions would be helpful as well.
Thanking you in anticipation.
My email address is

Jeff, the firmware can be upgraded through Assistant 2 when you connect your drone to the PC and run the Assistant, there is no need to download the firmware 01.01.0203.
Please have a try to upgrade it as the tutorial firstly, and let me know the result.
2016-12-21
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jeffdj
lvl.4
Flight distance : 820102 ft
Australia
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DJI Natalia Posted at 2016-12-21 21:22
Jeff, the firmware can be upgraded through Assistant 2 when you connect your drone to the PC and run the Assistant, there is no need to download the firmware 01.01.0203.
Please have a try to upgrade it as the tutorial firstly, and let me know the result.
https://www.youtube.com/watch?v=87hwRQFaGY8

I have tried the update using assistant v 1.08 it downloaded the firmware but always fails at 15% with error oxo32800. I f I use the GOPRO 4 app on the Phantom 4 Pro + screen, I get a green bar, not an orange bat as shown on the video you sent,  with the firmware 01.01.0203, it appears to download this and if I then connect the Phantom 4 Pro using the supplied USB cable nothing changes on the screen an a red light starts blinking on the Phantom 4 , next to the USB cable connection. I left it for over 15minutes and nothing happens, the screen on the monitor does not indicate any progress or change, should it? and I still have the old firmware.
The instructional video you sent me does not accurately show how to do the upgrade with a Phanton 4Pro + the one with the built in screen and app.
2016-12-21
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DJI Natalia
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jeffdj Posted at 2016-12-21 18:58
I have tried the update using assistant v 1.08 it downloaded the firmware but always fails at 15% with error oxo32800. I f I use the GOPRO 4 app on the Phantom 4 Pro + screen, I get a green bar, not an orange bat as shown on the video you sent,  with the firmware 01.01.0203, it appears to download this and if I then connect the Phantom 4 Pro using the supplied USB cable nothing changes on the screen an a red light starts blinking on the Phantom 4 , next to the USB cable connection. I left it for over 15minutes and nothing happens, the screen on the monitor does not indicate any progress or change, should it? and I still have the old firmware.
The instructional video you sent me does not accurately show how to do the upgrade with a Phanton 4Pro + the one with the built in screen and app.

You have tried to restart the aircraft and upgrade again, right?
Would you please post a screenshot of the error here?
To upgrade the P4P+ remote and APP, you need download the file on DJI website and upgrade it via SD card.
Here is the link to download the file: http://www.dji.com/phantom-4-pro/info#downloads
Please upgrade it with the instruction: https://dl.djicdn.com/downloads/ ... ntom+4+Pro+Plus.pdf
2016-12-21
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jeffdj
lvl.4
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Australia
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DJI Natalia Posted at 2016-12-21 21:22
Jeff, the firmware can be upgraded through Assistant 2 when you connect your drone to the PC and run the Assistant, there is no need to download the firmware 01.01.0203.
Please have a try to upgrade it as the tutorial firstly, and let me know the result.
https://www.youtube.com/watch?v=87hwRQFaGY8

After trying yet again using both the Assistant and the DJI GOPRO app I think the problem might be that the file is not downloading. In the app after pressing the green bar with firware update it goes to another screen with a box labelled 83mb which is in a blue box. I assumed this was an active link and that touching it would start the download but nothing happens.
Is there another way of down loading this file onto a micro sd card?
2016-12-21
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jeffdj
lvl.4
Flight distance : 820102 ft
Australia
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DJI Natalia Posted at 2016-12-21 22:11
You have tried to restart the aircraft and upgrade again, right?
Would you please post a screenshot of the error here?
To upgrade the P4P+ remote and APP, you need download the file on DJI website and upgrade it via SD card.

H'mm the mystery continues, I have used the files and instructions you kindly sent me but to no effect.
Here are the screen prints.
Thanks again.

Jeff
screen 1.jpg
screen 3.jpg
screen 4.jpg
screen2.jpg
2016-12-21
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DJI Natalia
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jeffdj Posted at 2016-12-21 20:57
H'mm the mystery continues, I have used the files and instructions you kindly sent me but to no effect.
Here are the screen prints.
Thanks again.

I saw that you have got it sorted in your another thread, congratulations!
2016-12-22
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fansd05a262d
lvl.1

United States
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me too, please. Same exact behavior. Spent hours with one of your amazing support folks, but we couldn't do the update.

I'll private message you my email address
2016-12-23
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fansd05a262d
lvl.1

United States
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Natalia or anyone else - could I please get a firmware image BIN file that works ?

zgillat@gmail.com
2016-12-23
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fans22931e5c
lvl.1
Flight distance : 170492 ft
United Kingdom
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I can't update either.  I'm 2 firmware versions behind and so i can't connect the drone and controller.  my email is bobjackson85@hotmail.com
2016-12-23
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fansd7561e41
lvl.1

United States
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I just received my Phantom 4 Pro + and when connecting remote I get an green banner to update to firmware 01.01.0203.  I could not find a way to download from app so I contacted support.  I was told to download from Phantom 4 Pro page but could on locate (Phantom 4 Pro+ Remote Controller Firmware v01.01.01.01)  I followed instructions and tried to update with Micro SD card.  I keep getting failed to update on the remote.
Ca you send me the correct update also DJI Natalia?  My email is chancenorris@ymail.com.

Thanks,
2016-12-23
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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fansd7561e41 Posted at 2016-12-24 10:35
I just received my Phantom 4 Pro + and when connecting remote I get an green banner to update to firmware 01.01.0203.  I could not find a way to download from app so I contacted support.  I was told to download from Phantom 4 Pro page but could on locate (Phantom 4 Pro+ Remote Controller Firmware v01.01.01.01)  I followed instructions and tried to update with Micro SD card.  I keep getting failed to update on the remote.
Ca you send me the correct update also DJI Natalia?  My email is .

Have you also tried updating via the Assistant 2 Software?
2016-12-23
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fansd7561e41
lvl.1

United States
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fansd7561e41 Posted at 2016-12-23 20:35
I just received my Phantom 4 Pro + and when connecting remote I get an green banner to update to firmware 01.01.0203.  I could not find a way to download from app so I contacted support.  I was told to download from Phantom 4 Pro page but could on locate (Phantom 4 Pro+ Remote Controller Firmware v01.01.01.01)  I followed instructions and tried to update with Micro SD card.  I keep getting failed to update on the remote.
Ca you send me the correct update also DJI Natalia?  My email is .

Yes, I was able to update aircraft with the Assistant 2 Software.  I'm assuming you would also use Assistant 2 to update the plus controller?  When I connected controller nothing happened.

Thanks,

Chance
2016-12-23
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fansd7561e41
lvl.1

United States
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DJI-Jamie Posted at 2016-12-23 22:47
Have you also tried updating via the Assistant 2 Software?

Yes, I was able to update aircraft with the Assistant 2 Software.  I'm assuming you would also use Assistant 2 to update the plus controller?  When I connected controller nothing happened.

Thanks,

Chance
2016-12-23
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Artur Dzamikhov
lvl.1

Russia
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The same problem. Update failed. Please, send me too.
May e-mail address - artur.dzamikhov@gmail.com
2016-12-24
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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fansd7561e41 Posted at 2016-12-24 14:54
Yes, I was able to update aircraft with the Assistant 2 Software.  I'm assuming you would also use Assistant 2 to update the plus controller?  When I connected controller nothing happened.

Thanks,

You would can only update the aircraft via the Assistant 2 software. The RC would need to be updated via the Go app. You should see the ability to update via the camera view when you only have the RC on and connected to the app.
2016-12-26
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Artur Dzamikhov Posted at 2016-12-25 06:48
The same problem. Update failed. Please, send me too.
May e-mail address -

Are you updating the aircraft via the Go app or just the RC?
2016-12-26
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reifer46
New
United States
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DJI Natalia Posted at 2016-12-14 01:26
May I know your e-mail address? we'll send you an e-mail with a file and instruction to upgrade it again, it will be fine.

Hi,
I am having a similar problem
Update got to 99% and is hung up
About to run out of battery on my iPad
I have Phantom 4
Not pro
2016-12-27
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reifer46
New
United States
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I am trying to update Phantom 4.  Downloaded, started update.  got to 99% and locked.  About to run out of battery on iPad.  What can I do?  My email is:  reifer@mac.com
2016-12-27
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DJI Natalia
Super Moderator
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reifer46 Posted at 2016-12-28 07:49
I am trying to update Phantom 4.  Downloaded, started update.  got to 99% and locked.  About to run out of battery on iPad.  What can I do?  My email is:

Have you tried to restart the aircraft ?
Please go to "About" page on the APP and check the firmware version number.
2016-12-27
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