Hoomi
Second Officer
Flight distance : 231394 ft
United States
Offline
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My wife works for a small company that sells fire performance equipment (like for the fire dancers you see at luaus and such). They run into the same issue with conveying the definition of shipping dates. They had one person place an order in the morning, and were told the items were in stock and would ship that day. The customer thought that meant she would have her order delivered that afternoon, from Tucson to New York.
What customers need to look at is the difference in wording. Same Day or Next Day shipping means the items will SHIP either that day or the next. The word for when something can be expected to arrive is conveyed in "Next Day Delivery." What also needs to be looked at is the cost of Next Day Delivery, which is not under the control of the vendor. USPS, UPS, or FedEx (or any other carrier, for that matter) Next Day Delivery is freakin' expensive, and few customers are willing to pay the shipping costs for that kind of service. A USPS Priority Mail Flat Rate Envelope, which is typically 2 Day Delivery (i.e. mail on Monday, arrives on Wednesday) is $23 USD. If you want a package weighing several pounds delivered any distance overnight, you can expect significantly higher shipping rates, and the vendor isn't going to just eat those charges.
Unless you paid an additional $50 - $100 or more for Next Day Delivery, depending on where it's shipping from and to, don't expect to receive it the next day. |
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