DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline
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Double D Posted at 2016-12-29 00:17
to be honest sending the unit back to HongKong is definitely not an option. And so far i haven't received any mail or customer support from anyone ..besides you (sorry but i don't know what RMA stands for)and like i said DJI Mumbai is just very kurt and not willing to even inspect the unit just because it wasnt bought from them. I repeatedly told the DJI head of Mumbai that i was ready to pay for the repair's but he just wouldn't consider it. I'm stuck between rock and a bad place , i need some help Jamie. i have a DJI product I'm willing to pay for the repairs too ...why can't DJI mumbai fix it ?
When you emailed support@dji.com, did you happen to receive any sort of automated email saying a ticket was opened to assist you? If so, could you happen to provide the ticket number that was generated? |
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