Hello there ,
I was flying my 3th flight with the p4p and with no wind - no sport mode - real smooth slow flying, suddenly the image gone completely 45 degrees angle (I thought the bird was going down) and give a error - "gimbal motor overloaded"
Gimbal is not obstructed by anything and when testing on the table there is no problem..
Here short movie of what happened



Please, can any1 help me..

try upgrade firmware, or (if you have the last firmware) downgrade - upgrade and then cold emu calibration and gimball auto calibration http://forum.dji.com/thread-54253-1-1.html

It looks to me as if there is something preventing correct movement of the gimbal, judging by that clip, lots of vibration.

What's your aircraft firmware version? how long and what's the height you flew it when getting the error message?
When flying it in a lower altitude, how about the performance?

buxdronex Posted at 2016-12-19 23:38
try upgrade firmware, or (if you have the last firmware) downgrade - upgrade and then cold emu calibration and gimball auto calibration http://forum.dji.com/thread-54253-1-1.html

thanks will do a gimbal calibration but a dji member - DJI-BladeStrike - said this
"I don't know why people are IMU calibrating these craft - shouldn't be compass calibrated or imu calibrated unless told to do so via the software"
so that is strange ..

DJI Natalia Posted at 2016-12-20 07:27
What's your aircraft firmware version? how long and what's the height you flew it when getting the error message?
When flying it in a lower altitude, how about the performance?

hello natalia,
Thanks for the reply
height was like 15 - 20 meters - flight time, this flight, before it happens only 1-2 minute's
aircraft firmware version - 01.01.02.03
and some extra (might be usefull) info.. after tyhe unboxing and firmware upgrade i did do nothing.. no imu calibration no calibration what so ever..
performance of the bird is very good. Couple of days ago (2e flight) there was no problem at all. Flew like 60 meters high and 200 meters away no problem at all.. I won't do anything now..  waiting for you commands Natalie
this was the flight just before it happened. i stopped filming and start making photo's. than it starts

fansf9b78b72 Posted at 2016-12-20 14:43
hello natalia,
Thanks for the reply
height was like 15 - 20 meters - flight time, this flight, before it happens only 1-2 minute's

Thank you so much for the details. I've transferred this case to our engineers for further evaluation, will let you know for any news, thanks again for your support.

DJI Natalia Posted at 2016-12-20 12:48
Thank you so much for the details. I've transferred this case to our engineers for further evaluation, will let you know for any news, thanks again for your support.

Thanks Natalia - waiting for instructions..

fansf9b78b72 Posted at 2016-12-21 02:54
Thanks Natalia - waiting for instructions..

For this issue, it needs to be sent in, and our engineers will take care of it.
Sorry for the inconvenience caused, please send an e-mail to support.eu@dji.com with a brief description of the issue, our tech support will help you create a case and guide you send it in.

DJI Natalia Posted at 2016-12-21 08:06
For this issue, it needs to be sent in, and our engineers will take care of it.
Sorry for the inconvenience caused, please send an e-mail to support.eu@dji.com with a brief description of the issue, our tech support will help you create a case and guide you send it in.

Ok Natalia, thanks for your reply, if i really must sent it in I will of course.
Also when I bought the p3p I had some troubles after the unboxing, did cost me months before I got a new drone.
Is there a phone number that I can call to ask how long this going to take ?  You got any idea ?
I got several clients waiting for me in the beginning of the new year and I really need the drone for that..  
Is it not possible to switch the drone somewhere in a shop ? In the Netherlands ?
Any other options ??
Thanks  
Richard

fansf9b78b72 Posted at 2016-12-21 17:47
Ok Natalia, thanks for your reply, if i really must sent it in I will of course.
Also when I bought the p3p I had some troubles after the unboxing, did cost me months before I got a new drone.
Is there a phone number that I can call to ask how long this going to take ?  You got any idea ?

Sorry to hear about the trouble caused.
Here is the tech support phone number: +31 208084412 Mon-Fri 10:00AM - 7:00PM (GMT+1)
Generally speaking, the turn around time is about 2 weeks.
If you bought it from a dealer, please try to check with him firstly.

DJI Natalia Posted at 2016-12-21 11:40
Sorry to hear about the trouble caused.
Here is the tech support phone number: +31 208084412 Mon-Fri 10:00AM - 7:00PM (GMT+1)
Generally speaking, the turn around time is about 2 weeks.

Natalia,
The dealer told me that they have to send the drone to the same place as me and they won't replace it if DJI don’t replace it - this dealer got a bad name in handling customers problems . The phone number don’t work .. I already tried that number in the first place..
If it is really two weeks that should be no problem..
Thanks
Richard

fansf9b78b72 Posted at 2016-12-21 19:12
Natalia,
The dealer told me that they have to send the drone to the same place as me and they won't replace it if DJI don’t replace it - this dealer got a bad name in handling customers problems . The phone number don’t work .. I already tried that number in the first place..
If it is really two weeks that should be no problem..

Thanks for the update, may I know have you got a case number and sent it in?

DJI Natalia Posted at 2016-12-23 06:30
Thanks for the update, may I know have you got a case number and sent it in?

yes got everything now. case numbers and so on.. i will sent it in after the holidays - thanks again Natalia. everything should be alright now

FYI, I had the same problem.  Gimbal moves up and down to one side and error message on the controller reads "gimbal motor overload"....When this first happened I reported it to DJI support.  They suggested IMU and gimbal calibration.  I did both and flew a few times with no problems until today.  Same error message; same erratic gimbal movement.  I have the most recent version of firmware.

RandyHat Posted at 2016-12-25 05:46
FYI, I had the same problem.  Gimbal moves up and down to one side and error message on the controller reads "gimbal motor overload"....When this first happened I reported it to DJI support.  They suggested IMU and gimbal calibration.  I did both and flew a few times with no problems until today.  Same error message; same erratic gimbal movement.  I have the most recent version of firmware.

You have the same situation with the video? the image will go 45 degrees angle when the error message popping up?
Calibration and restarting makes no sense, right?

DJI Natalia Posted at 2016-12-25 14:37
You have the same situation with the video? the image will go 45 degrees angle when the error message popping up?
Calibration and restarting makes no sense, right?

Yes, gimbal turns about 45 degrees a couple of times..."gimbal overload" message appears then everything is ok.  Like I said, the first time this happened I reported it to DJI online support.  They suggested I calibrate IMU and gimbal calibration.  I did both.  Problem did not show up for the next 2 or 3 flights but showed up yesterday.

RandyHat Posted at 2016-12-25 22:59
Yes, gimbal turns about 45 degrees a couple of times..."gimbal overload" message appears then everything is ok.  Like I said, the first time this happened I reported it to DJI online support.  They suggested I calibrate IMU and gimbal calibration.  I did both.  Problem did not show up for the next 2 or 3 flights but showed up yesterday.

Would you please help us export the flight data when it happened, and upload to dropbox, provide us the link.
If you have recorded the video at that moment, please upload it as well, thanks so much.BTW, what's your aircraft SN?

Natalia..
the drone is being fixed at this moment.. great !! thanks again.
1 small question..
i see a lot of ppl using a coin to center the gimbal.. do you (DJI)  think this is ok ?
or do you think it will ruin the gimbal motor ?
take a look what i mean
https://www.facebook.com/DroneOg ... ?type=3&theater
https://www.facebook.com/groups/ ... search/?query=penny
thanks again
richard

Unfortunately I think were going to see a lot of post coming up about P4P gimbal issues. I got one for christmas which replaced a P4 & I'm very disappointed with the gimbal. It seems they have made the camera better & bigger but forgotten about he affect that might have on the gimbal. I dont think its strong enough.

Hi Unfortunately, I dont think your not going to be the first to complain about the P4P gimbal

Im sorry my comments aren't of much help.... I was really just testing my posts were working as I've just joined. Best of luck though & if I manage to sort anything I will let you know.

Im sorry my comments aren't of much help.... I was really just testing my posts were working as I've just joined. Best of luck though & if I manage to sort anything I will let you know.

After multiple calibrations and compass calibrations and all things possible to man my camera will not sty steady!?. It  rocks from left to right 1 mm each time ! I have tried flying with this and you can imagine that the picture is all over the place ! I get a message with "gimbal overload" and then it goes off and then back on again ? If I turn the complete gimbal to the right then it slowly goes back to a "central position" but as soon as I turn the camera with the remote and it returns to its original position it starts its shaking movement again ?? Any ideas and solutions would be appreciated. Thanks for your time.  Alan

made a little video so you can see what  I mean ? Thanks again

  

And 1 more for good measure ?

Hey, I also had the same thing with the new P4P + I bought two weeks ago alley. First I tried very unusual and I enjoyed it. But at that time was not right gymbal start error with movement to the right and to the left. I tried to fix the firmware but it did not work well. What should I do ? I was desperate for a fix.

Hi, I have the same problem, any solution?

I had the same overload a couple of weeks ago, the camera was shaking all over the place and I thought drone was falling out of the sky but luckily it was not, I done an IMU and a gimbal set up and have flown about 7 batteries worth of flights without any problems, reading this thread makes me think it will rear its ugly head again at some point.

I'm having a problem with the gimbal my Phantom 4; It is fluctuating sideways. When I put the hand, he to. Does anyone know how to solve this problem?

I had the same issue happen today. The gimbal rotated 45 degrees at 2:04, 2:13, and 2:38 in the video below for a total of approx. ten seconds on my P4P. This was during a sunny and 65 degree day with winds 10-15 mph with the quadcopter moving around 40 mph and ~240' off the ground. This is using the newest software - 1.03. 0509. On a separate flight, the camera disconnected while ~1500' away. It said no image transmission but the position and other diagnostics were still being relayed. I landed and restarted the aircraft and the camera came back up. Not sure why these happened but both are scary when flying and I am quickly losing trust in the aircraft. Any suggestions on how to fix these issues?

https://youtu.be/SgpwMZqSZWY

Trainboyalex Posted at 2017-4-16 14:30
I had the same issue happen today. The gimbal rotated 45 degrees at 2:04, 2:13, and 2:38 in the video below for a total of approx. ten seconds on my P4P. This was during a sunny and 65 degree day with winds 10-15 mph with the quadcopter moving around 40 mph and ~240' off the ground. This is using the newest software - 1.03. 0509. On a separate flight, the camera disconnected while ~1500' away. It said no image transmission but the position and other diagnostics were still being relayed. I landed and restarted the aircraft and the camera came back up. Not sure why these happened but both are scary when flying and I am quickly losing trust in the aircraft. Any suggestions on how to fix these issues?

https://youtu.be/SgpwMZqSZWY

I notice early in your clip, the right hand prop is in view, but not the left one. This inidicates to me that the gimbal is off-center, and may be the cause of the gimbal overload message. Try doing a gimbal calibration on a properly level surface.

Hello to all,
i'm a fortunate own of P4P but i have the same problem of Violator, userbd4c3a4fb2, Nascar25 and fans99ed06c8.
My gimbal yaw shake horizontal left to right.
This problem was appeared when i upgraded firmware to V01.04.0602.

It's unacceptable.

With the present i ask to DJI a solution to fix this problem.

my drone phantom 4pro gimbal going left side and geting inage transmision problemm pllsss help me ??

Violator Posted at 2017-2-4 05:35
https://youtu.be/thIpumWrMAY made a little video so you can see what  I mean ? Thanks again

]
I have the same problem some solution you could fix it ... and how did you do it thanks

Lol funny to see DJI is turning a blind eye to all of these issues with no replies on the rest of them. I got the same issue after sending it back for repair and the issue started happening after they replaced the gimbal under waranty. They caused the issue and now aren't owning up to it.

I've had this happen many times on a P4, restart and its back for up to 10 flights..wind stress maybe, I think the camera body can hit the end of gimble movement and causes the overload at certain angles. Seen it in sport mode making turns...Not fun,  It'll get your heart beating..I've semi retired that craft and have P4 and P4 PRO that are going into service..fly waypoint runs often will report back.

I believe the motor isn't powerful enough for the camera on the P4P. No matter how many times you send your P4P back, you will end up getting a replacement with the same model motor which suffers from this issue. I'm on my 2nd P4P and I have to send this one back for the same issue. My old P4 & P3A only exhibited this issue in 'sports' mode but my old P4P, my current one and my next one will undoubtedly exhibit the same issue in GPS-P mode unless DJI replaces the motor for a more powerful/higher torque model. My P4P's are unusable for video which requires panning shots. If I don't get gimbal motor overload errors, I get vibration/stuttering on panning in little to no wind.

Can someone from DJI please tell us if there is a more powerful roll motor for the P4P available? Will DJI provide some response as to whether they are working on a proper fix rather than replacing the motor for one with the same power specifications for the issue to happen over and over again?

gyrex Posted at 2018-5-4 21:21
I believe the motor isn't powerful enough for the camera on the P4P. No matter how many times you send your P4P back, you will end up getting a replacement with the same model motor which suffers from this issue. I'm on my 2nd P4P and I have to send this one back for the same issue. My old P4 & P3A only exhibited this issue in 'sports' mode but my old P4P, my current one and my next one will undoubtedly exhibit the same issue in GPS-P mode unless DJI replaces the motor for a more powerful/higher torque model. My P4P's are unusable for video which requires panning shots. If I don't get gimbal motor overload errors, I get vibration/stuttering on panning in little to no wind.

Can someone from DJI please tell us if there is a more powerful roll motor for the P4P available? Will DJI provide some response as to whether they are working on a proper fix rather than replacing the motor for one with the same power specifications for the issue to happen over and over again?

You could be right but i think the motor is not the issue but more that DJI might fixed all the issues with strange sounds and vibrations by lowering the power for the motors with the result that it now struggle to keep steady.
After the latest upgrade i have noticed the legs getting into the picture for a while more than usual even when flying gentle.
When i have tested out the new Pano feature i have noticed not only the more of the legs but also the lamps (specially the left) when it move around by itself to take the shots. This tell me that both does it move too aggressive but also that the motor get insufficient power to hold position.