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Chuck Gee
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Flight distance : 98865 ft
United States
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Just received brand new mavic pro (ordered oct 26). Unboxed, fully charged. Flies good but only a sliver of video at the top of my iPhone screen. The rest of the video feed looks like a green screen. Solution? Idea?

2016-12-19
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Sgt_Throatpunch
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United States
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Put on a green shirt and green pants, and see if you look like a floating head.
Seriously though, have you recorded video and transfered it to a computer to see if that is actually what is being recorded?
2016-12-19
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DJI Mindy
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Flight distance : 7 ft
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Hello Chuck, could you please clarify your iPhone module? Did you enable hardware decoding from DJI GO app?
Could you please provide a screenshot of the green screen here?
2016-12-20
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fans64c178a3
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DJI Mindy Posted at 2016-12-20 18:09
Hello Chuck, could you please clarify your iPhone module? Did you enable hardware decoding from DJI GO app?
Could you please provide a screenshot of the green screen here?

I'm having the same problem.  I suspect it might have to to with the wireless video feed?  The images and movies recording on the local card that's on the Mavic are just fine.  I'm using DJI GO for the Mavic... Hardware decoding is enabled.

2016-12-23
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fans64c178a3
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fans64c178a3 Posted at 2016-12-24 07:53
I'm having the same problem.  I suspect it might have to to with the wireless video feed?  The images and movies recording on the local card that's on the Mavic are just fine.  I'm using DJI GO for the Mavic... Hardware decoding is enabled.
[view_image]

I just deleted and re-installed the app and everything is working fine now.
2016-12-23
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DJI Mindy
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fans64c178a3 Posted at 2016-12-24 08:06
I just deleted and re-installed the app and everything is working fine now.

Glad to hear that you figure it out. :-)
Merry Christmas.
2016-12-24
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fans54684e0d
lvl.2
Flight distance : 104449 ft
United States
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Same thing happened to me and the deletion and re-downloaded  app  did the trick.
2017-1-11
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RHelton10
lvl.2
United States
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Just received my Mavic today and I had the same problem.  I was really worried that something was wrong with the camera and I haven't even flown it yet.  Read the posts above and deleted / downloaded the app again and it fixed my problem as well.  Thanks for the tip guys!
2017-1-13
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ckizer
lvl.2
Flight distance : 369177 ft
United States
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Deleting and re downloading the app fixed it. DJI you are giving new users a heart attack!
2017-3-29
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fans723cd867
lvl.1
Flight distance : 432864 ft
Canada
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I got the same issue (green image with Mavic Pro), to be exact, half of the screen is green, the other part of the image is like lagging. I had to uninstall then reinstall the App (iPhone 7, last iOS version). The firmware of the Mavic Pro & controller was up to date, so it's just an issue with the app.

Problem solved anyway ;).
2017-6-27
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lito88
New
Uruguay
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Reinstalling the app also fixed my problem. Really weird... but its working.
2017-8-25
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fans83511369
lvl.1
Canada
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ckizer Posted at 2017-3-29 12:00
Deleting and re downloading the app fixed it. DJI you are giving new users a heart attack!

Myself included! Hahaha...wow
2018-2-12
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Koula
lvl.1
Australia
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Deleting and reinstalling the app did not work for me.  I've tried it 3 times.  Any other ideas?
2018-4-27
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Super
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United States
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Sgt_Throatpunch Posted at 2016-12-19 15:54
Put on a green shirt and green pants, and see if you look like a floating head.
Seriously though, have you recorded video and transfered it to a computer to see if that is actually what is being recorded?

For me, that's not what's being recorded, the green screen pixelating I mean, but i would like to see what I'm recording while it's happening. Kind of tough to get the right shots if you can't see.
2018-6-30
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Super
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Koula Posted at 2018-4-27 20:08
Deleting and reinstalling the app did not work for me.  I've tried it 3 times.  Any other ideas?

Me neither!
2018-6-30
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