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I have Care Refresh but I'm being charged over $100 for repairs?
551 7 2016-12-19
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TrevHolland
lvl.1

United States
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Got Mavic. Flew Mavic. Crashed Mavic.

Sent it in and I got my bill for repairs today. They're charging me over $100. I thought the first replacement (assuming there was no water damage, which there wasn't) is only $80. Did I miss something in the details of Care Refresh?
2016-12-19
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z4k4tt4ck
lvl.4
Flight distance : 535 ft
Australia
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I think you have to tell them you want to use your first care refresh .. i think they probably assume you would rather pay an extra 20$ and keep your care refresh ,in case you do some serious damage in the future.
2016-12-19
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Would you please provide us your case number? We'll help you escalate it soon.
2016-12-19
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TrevHolland
lvl.1

United States
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z4k4tt4ck Posted at 2016-12-19 18:45
I think you have to tell them you want to use your first care refresh .. i think they probably assume you would rather pay an extra 20$ and keep your care refresh ,in case you do some serious damage in the future.

When I said "over $100" I didn't mean $101. It's closer to $160. So nearly double what I should be paying.

DJI Natalia Posted at 2016-12-19 19:02
Would you please provide us your case number? We'll help you escalate it soon.

Case number is CAS-361774-M6N0C4

2016-12-19
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Slow Down
Second Officer
Flight distance : 163599 ft
Australia
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You can decide repair or replace.
2016-12-19
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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TrevHolland Posted at 2016-12-20 11:55
When I said "over $100" I didn't mean $101.  It's closer to $160. So nearly double what I should be paying.

As mentioned, you can choose repair or replacemnet.
The first time replacemnet fee is $79 and the second time replacement fee is $129.
You've already received an e-mail for quotation, please feel free to let us know for any further questions.
2016-12-20
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TrevHolland
lvl.1

United States
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DJI Natalia Posted at 2016-12-20 03:02
As mentioned, you can choose repair or replacemnet.
The first time replacemnet fee is $79 and the second time replacement fee is $129.
You've already receive an e-mail for quotation, please feel free to let us know for any further questions.

Thanks Natalia! The first email I received didn't give an option for Care Refresh but a couple hours later I got the second email that did. I've been staying on top of this to keep the process moving as quickly as possible so I wasn't expecting a second email. Either way, I got it paid for! Thanks again for the help!
2016-12-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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TrevHolland Posted at 2016-12-21 03:31
Thanks Natalia! The first email I received didn't give an option for Care Refresh but a couple hours later I got the second email that did. I've been staying on top of this to keep the process moving as quickly as possible so I wasn't expecting a second email. Either way, I got it paid for! Thanks again for the help!

No problem, glad to hear everything goes fine now, please feel free to let us know for any further questions.
2016-12-20
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