vertiguy
![](https://forum44.djicdn.com/data/attachment/common/d3/common_10_usergroup_icon.png) lvl.1
Australia
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Temperature was about 20 degrees C. It was nice weather and I was comfortable wearing a shirt.
OK, I will do video about the ribbon when I get a chance.
Regarding the sample video I uploaded:
Because of the enormous file size of the original (4 GB), I trimmed it to a few seconds using Machete which is a special editor that cuts losslessly without re-compressing, provided you cut at keyframes which it helps you to do. In other words, the video frames are completely identical to the original.
Regarding uploading the full 4 GB video:
I have never uploaded anything this size, and I don't have fast enough internet here.
If you require a complete unedited video, it might be better for me to record a new shorter video, but I won't be able to do this for a week or two.
By the way, you recommended that I contact support@dji.com in your message earlier in this thread (since deleted), in which you said:
"For this case, I do suggest you to send it in, you can get in touch with our tech support via support@dji.com. Sorry for the inconvenience caused."
I emailed this address several days ago with full details (purchase date, serial number) and have received no reply.
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