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A Very Merry DJI Care Refresh Christmas Update
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21896 98 2016-12-20
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DJI Natalia
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   Christmas is just around the corner, and we’re sure you can’t wait to see what gifts Santa’s brought you this year. We’ve got a gift for everyone who purchased DJI Care Refresh…and we want you to have it RIGHT NOW!

    DJI Care Refresh now covers accidental water damage! From now on, if your aircraft suffers from water damage sustained during normal use and you have DJI Care Refresh, your aircraft can be replaced twice, at an additional service charge each time! Just give us a call, if we have phone service in your area, or email djicare@dji.com to request a replacement.

    Prior to this announcement, if you purchased DJI Care Refresh but could not replace the aircraft due to water damage or had to pay an additional charge, call us or send a refund request to djicare@dji.com. Refund requests will be processed in around three to five days.

    If you’re picking up a Mavic or Phantom 4 Pro for Christmas, give the gift of worry-free flight and add DJI Care Refresh to your purchase! For more details about DJI Care Refresh, please visit the following link: http://www.dji.com/cn/service/djicare-refresh. Thank you all for your support. Merry Christmas and happy holidays!

   Note: This change only applies to DJI products covered by DJI Care Refresh, that is, Mavic Pro,Inspire 2,Phantom 4 Pro,Phantom 4 Pro+, Zenmuse X4S,Zenmuse X5S. SZ DJI Technology Co., Ltd reserves the right of final interpretation.

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2016-12-20
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Peter Galbavy
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Is this retrospective and applied to existing DJI Care Refresh agreements already in place (whether triggered or not) ?
2016-12-20
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DJI-Ranen
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Peter Galbavy Posted at 2016-12-20 18:15
Is this retrospective and applied to existing DJI Care Refresh agreements already in place (whether triggered or not) ?

It's retroactive, so if you had to had to pay for a replacement under DJI Care Refresh (not DJI Care, just DJI Care Refresh) because your product was water damaged, we will reimburse you.
2016-12-20
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Thulinm
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Wow, this really sucks. After ordering mavic pro 1st October WITH care plan I cancelled it end November after too much wait from DJI's promise
. Now got it thru local dealer the other day and didn't wanted the care plan because of lack of water damage. After 48 hours it is too late to add this. Thanks again DJI.
I've had mine 5 days now.  In Australia. Is it too late to add the care or what? Can send in logs or whatever to show my mavic is in perfect condition.
2016-12-20
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M3NF
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WOW, WOW, and more WOW's Thank you so much !!!!! Merry xmas to you guys once again.
2016-12-20
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DJI-Ranen
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Thulinm Posted at 2016-12-20 18:29
Wow, this really sucks. After ordering mavic pro 1st October WITH care plan I cancelled it end November after too much wait from DJI's promise
. Now got it thru local dealer the other day and didn't wanted the care plan because of lack of water damage. After 48 hours it is too late to add this. Thanks again DJI.
I've had mine 5 days now.  In Australia. Is it too late to add the care or what? Can send in logs or whatever to show my mavic is in perfect condition.

You can still buy it, but you'll need to submit a video showing your drone is in working order: https://repair.dji.com/en/djiCare/CustomerUpLoad
2016-12-20
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fansc534c877
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Merry Christmas DJI, is there any chance you guys could fulfill the preorders in The UK. I ordered mine from Heliguy late September and still no sign of it. I hope you are sleeping easy with all our money.
2016-12-20
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44J4uDCEY4FU
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fansc534c877 Posted at 2016-12-20 22:09
Merry Christmas DJI, is there any chance you guys could fulfill the preorders in The UK. I ordered mine from Heliguy late September and still no sign of it. I hope you are sleeping easy with all our money.

Is this valid for Australian customers too?
2016-12-20
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Thulinm
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Perhaps if getting the care pack DJI would give 1% extra per day waiting after the promised delivery day? Now THAT would be a good Christmas present for you DJI. And also a good will from them.
2016-12-20
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fans6916e6f9
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You said "replaced twice, free of charge!" so are you saying refresh nolonger has a $75 first repair and $125 seccond repair cost? Has the two charge amouns for refresh been removed as well as the water damage policy?
2016-12-20
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geoffz
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Thulinm Posted at 2016-12-20 03:29
Perhaps if getting the care pack DJI would give 1% extra per day waiting after the promised delivery day? Now THAT would be a good Christmas present for you DJI. And also a good will from them.

Now if you'd only ship my order this might be useful
2016-12-20
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The Vaping wolf
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my next purchase
2016-12-20
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skay
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Thank you!
2016-12-20
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DbOqZOox71ya
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DJI-Ranen Posted at 2016-12-20 10:55
You can still buy it, but you'll need to submit a video showing your drone is in working order: https://repair.dji.com/en/djiCare/CustomerUpLoad

Can I also do it for DJI Care Refresh for Mavic? It only says
"2.        Only submit verification videos of products eligible for DJI Care. These currently include the Inspire 1 Raw, Inspire 1 Pro, Inspire 1 V2.0 (with X3 gimbal camera), Phantom 4, Phantom 3 Professional, Phantom 3 Advanced, Phantom 3 Standard and Phantom 3 4K. Videos of products not eligible for DJI Care will not pass video verification."

Can I still register for DJI Care Refresh for Mavic using this method?
2016-12-20
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fansaae00df2
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Will this not cover the regular phantom 4?
2016-12-20
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fans56f9d33e
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Thats great news, thanks DJI
2016-12-20
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JasonC
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You say you replace the aircraft free of charge, yet in your FAQ it says you have to pay for the replacements, which is true?

In the UK:
For DJI Care Refresh (Mavic Pro), the first time replacement fee is£79, the second time replacement fee is £129.
For DJI Care Refresh (Inspire 2), the first time replacement fee is £219, the second time replacement fee is £339.
For DJI Care Refresh (X4S), the first time replacement fee is £49, the second time replacement fee is £79.
For DJI Care Refresh (X5S), the first time replacement fee is £159, the second time replacement fee is £239.
For DJI Care Refresh (Phantom 4 Pro), the first time replacement fee is £129, the second time replacement fee is £189.
2016-12-20
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Mikedefieslife
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Does refresh work like insurance? i.e. If I accidentally crash my Mavic into a brick wall at 40mph will DJI Refresh replace it with a new/repaired one? Same, if I have a handling error and it ends up lading in the sea. Will it be replaced or repaired without additional fee?

If not, that what does refresh actually do?
2016-12-20
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hum
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Please make it available in Singapore too.
2016-12-20
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fans724e4845
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this is a nice gift, thanks!
2016-12-20
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fans776f6dab
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Canada
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Purchased DJI Care two weeks ago, is my Mavic covered? Confused is DJI Care and Refresh the same product or is it a separate product? I wish DJI Would not make this product offering so confusing? Basically if you have DJI care do you have Refresh?
2016-12-20
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DJI-Ranen
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fans6916e6f9 Posted at 2016-12-20 19:41
You said "replaced twice, free of charge!" so are you saying refresh nolonger has a $75 first repair and $125 seccond repair cost? Has the two charge amouns for refresh been removed as well as the water damage policy?

That was a a mistake, you still need to pay the additional service charge. We've edited the post.
2016-12-20
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DJI-Ranen
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JasonC Posted at 2016-12-20 20:45
You say you replace the aircraft free of charge, yet in your FAQ it says you have to pay for the replacements, which is true?

In the UK:

You need to pay the additional charge still. We've edited the post, thanks.
2016-12-20
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TitanFlyer
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This is awesome... but just to confirm, if I bought DJI Care Refresh on a Mavic I have had for a while, it is now covered for water damage through the same program?
2016-12-20
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EZTropical
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fansc534c877 Posted at 2016-12-20 07:09
Merry Christmas DJI, is there any chance you guys could fulfill the preorders in The UK. I ordered mine from Heliguy late September and still no sign of it. I hope you are sleeping easy with all our money.

Come on Guys !  if you made a mistake purchasing from a third party and now you regret that is NOT the fault of DJI !  I have purchased TWO MAVIC PRO ,  Basic ordered Sept 27 Delivered Oct 8th !  YA  !  Then ordered COMBO and received exactly 8 weeks later !  DJI IS AWESOME  !  Also purchased P4P Plus and received in TWO WEEKS !  YA !  THANK YOU DJI  ! YOU ARE AWESOME...HAPPY HOLIDAYS !  Now, when can we purchase the GOGGLES and the CrystalSky ??
2016-12-20
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Ely324
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TitanFlyer Posted at 2016-12-20 09:00
This is awesome... but just to confirm, if I bought DJI Care Refresh on a Mavic I have had for a while, it is now covered for water damage through the same program?

Yes, anyone who has DJI care refresh, not DJI care, is now covered for water damage. Whether you have already purchased care refresh, already crashed in the water and paid for replacement at full amount and have care refresh, or are going to purchase care refresh.
2016-12-20
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Ely324
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fans776f6dab Posted at 2016-12-20 08:25
Purchased DJI Care two weeks ago, is my Mavic covered? Confused is DJI Care and Refresh the same product or is it a separate product? I wish DJI Would not make this product offering so confusing? Basically if you have DJI care do you have Refresh?

If you have a Mavic, you purchased DJI care refresh, DJI care is not available for the Mavic. They are two separate programs. So if you purchased DJI care refresh 2 weeks ago for your Mavic , then yes, you are covered.

Yes, it is a bit confusing as the names are similar, but the programs are similar. It seems that DJI is using DJI care refresh now on for their new products, but as they still sell their older models they need to keep DJI care program running. Take the time to read the service agreement of the Care Refresh program you purchased for your Mavic and compare to DJI care and you will understand what is covered and why they call it Care Refresh.
2016-12-20
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mikesher.live
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This is great news, thanks!!
2016-12-20
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DJI-Ken
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44J4uDCEY4FU Posted at 2016-12-20 04:13
Is this valid for Australian customers too?

Yes it is.
2016-12-20
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DJI-Ken
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TitanFlyer Posted at 2016-12-20 07:00
This is awesome... but just to confirm, if I bought DJI Care Refresh on a Mavic I have had for a while, it is now covered for water damage through the same program?

Yes, you are now covered for water damage.
2016-12-20
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fanse5fdb5d6
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I bought my Mavic Pro from a local dealer in October. Can I still get the DJI care?
2016-12-20
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frnk42
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Thanks very much, this is indeed a very nice Christmas Update. It literally saved my a**.
2016-12-20
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fanscc2e1274
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Ok, I will ask...... what is the difference between: DJI Care..... and...... DJI Care Refresh ??
2016-12-20
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Snaver
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Great News.
What happens if Mavic was not recovered from water? If it fell into the water, and could not be found?
2016-12-20
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Ely324
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Snaver Posted at 2016-12-20 11:27
Great News.
What happens if Mavic was not recovered from water? If it fell into the water, and could not be found?

out of luck then. Try a Getterback strapped to the leg of the drone.
2016-12-20
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Ely324
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fanscc2e1274 Posted at 2016-12-20 11:26
Ok, I will ask...... what is the difference between: DJI Care..... and...... DJI Care Refresh ??

dji care is a repair service, dji care refresh is a replacement service. You can not choose one or the other, it depends what DJI product you have that determines the service plan that is available to purchase. For example if you have a mavic the only choice is Care Refresh, if you have a Phantom 4 DJI Care is the option.
2016-12-20
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SkyPros
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Ely324 Posted at 2016-12-20 08:39
dji care is a repair service, dji care refresh is a replacement service. You can not choose one or the other, it depends what DJI product you have that determines the service plan that is available to purchase. For example if you have a mavic the only choice is Care Refresh, if you have a Phantom 4 DJI Care is the option.

Thank You Ely324
2016-12-20
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fans4861cfa3
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Hahah and when you make order with'official resellers the 24/10/16 and always no mavic delivery !!!
2016-12-20
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Natalia

This is a very nice addition to the DJI Refresh plan. thank you and Merry Christmas and Happy New Year too

All the best
Rich
2016-12-20
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fans48750221
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I've got to say DJI is full of surprises lately. Next thing your going to tell me is that my inspire 2 is going to show up this week.
2016-12-20
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