fansf23c3e7e
lvl.2
United States
Offline
|
I called DJI (California) this afternoon (EST). I was number 28 on the cue. I was going to try my best to get some answers: Was DJI aware of the problem? Were they going to fix it? When were they going to fix it? What could I do to help that process? A DJI representative answered. I talked with this DJI representative (after a one and one-half hour wait on hold, which was to be expected the day after Christmas), and then I was transferred to his supervisor. The supervisor was not aware of the problem. He put me on hold and then came back, after talking to his superiors, and stated that DJI did change the maps, and they were working on it. So...I don't know how long it's going to take to fix it. He said that it should be corrected quickly. He typed in a report to send to the "upper office." I do know that if as many people as possible call, or in some way let DJI know that we are experiencing a problem viewing maps: (Satellite View is just a green screen, which means the Hybrid View is just the standard view on a green background, instead of a white background), that this will help DJI know that this is a universal problem. I am encouraged to hear, from a previous post, #89, that the Phantom 4 Pro, with the ANDROID screen included on the controller, also has the same problem. I would think that this is very unacceptable to DJI, and they would have to correct this problem with the Phantom 4 Pro that has the included android screen on the controller! I have about 1 week left to return my new DJI Phantom 4 with a full refund. I need to know something by then, or my Phantom 4, which I have not flown yet because of this problem, will be returned. Let's let DJI know that "We have a problem, Huston." Hopefully, we will get a response! |
|