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My P4P+ Order is in Limbo - When will it Ship?
432 4 2016-12-21
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fans27bcb239
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I posted about my order in a couple different existing "shipping" threads over the last week, but did not get the info, so I guess I need to start my own thread.

Can DJI staff please tell me when my Phantom 4 Pro Plus will ship? My order number is 0016868960723.

I placed the order on December 7 along with 2 extra batteries. Shortly after, I chatted with an online with a specialist and he said that the batteries would delay the order unless I had the order "split," to which I said, "YES, Please do split." I was told that the order is successfully and officially on SPLIT status.

About 1 week ago, the order tracking ( http://store.dji.com/orders/tracking ) changed to "Pay Confirmed" and I recieived confirmaiton notice from PayPal that my payment was made to  DJI Store. And then right after that, the order tracking-->shipping company changed from "TBA" to "FedEx." I figured GREAT, the order is making progress - now that they changed my status to add a shipping company, order tracking will surely show a tracking number soon....in time for me to receive drone by Christmas.

But then, a day or 2 later, order tracking retracted "FedEx" from the shipping company, and it went back to "TBA." So my order seems to have made backwards progress!

I have chatted with several DJI reps on line since then, and they don't have any information other than "we'll send you tracking after it ships." I also called the main phone # and spoke to someone, and basically got the same amount of non-information.

I know someone might chime in here and say "they're busy, be patient, you'll get it when you get it, etc" but I think it's perfectly reasonable to ask for a shipping date on somethig I paid for. I have lost hope in getting this by Christmas - I understand this ships from California and I'm on the East Coast in the US and I believe FedEx ground service is 4 days. But I'm still hoping to receive very soon after.

Thank you to DJI staff in advance for hopefully escalating this to someone who can give me solid information about my P4P+. Merry Christmas & Happy Holidays to all!

2016-12-21
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Blk Scorpion
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I feel your pain. I just got notified that out of my 3 split shipment, I get all my accessories sent out minus the lens filter and get this.. my Phantom 4pro! So I get to enjoy my accessories and no Phantom! Ugh, Unreal.
2016-12-21
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fans27bcb239
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And it only gets worse. This is my first order with DJI, and unfortunately it's been an absolute nightmare.

After many "online chats" and phone calls to the 818 number confirming that my order is definitely in "Split" status and drone will ship as soon as ready, and batteries will ship later (3-5 weeks), they tell me yesterday that my order is NOT on split status, despite that no less than 3 other reps told me prior to that, that is was.

Now I see that "my orders" on DJI.com shows as "shipped" but no tracking number. So on today's online chat, the guys tells me that my batteries are shipping now, but the drone won't ship until January 11th, 2017! Why on earth would I need extra batteries before the drone itself? And January 11th is much later than it was supposed to ship.

Can someone from sales or customer service please escalate this so a human being reviews this order and gets it back on track? Thank you.
2016-12-22
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fans27bcb239
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fans27bcb239 Posted at 2016-12-23 04:48
And it only gets worse. This is my first order with DJI, and unfortunately it's been an absolute nightmare.

After many "online chats" and phone calls to the 818 number confirming that my order is definitely in "Split" status and drone will ship as soon as ready, and batteries will ship later (3-5 weeks), they tell me yesterday that my order is NOT on split status, despite that no less than 3 other reps told me prior to that, that is was.

DJI Staff: any word on this?
2016-12-26
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fans27bcb239
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I'm happy to report that I received shipping notification, and I am due to receive my P4P+ on Friday (in 2 days).

If I can offer a suggestion to DJI for better customer service: Please have the online chat staff & phone support be better equipped with information about people's orders. From my own experience, and also from what I've read here in this forum and elsewhere online, it's the "no information" that causes much of the frustration. If the customer service channels were able to give solid information rather than boiler plate emptiness, you'd be well on your way to improving your customer satisfaction.

Having said that, I'm eager to put that aside and concentrate on being enthusiastic to owning my first drone and learning how to use it. I'm a photographer, not a pilot....so I appreciate all the great user experience contained in this forum, I already can see what a great resource this will be as I get acclimated to the drone.

Consider this case closed! (unless I don't receive the drone, of course)

2016-12-28
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